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Twitter:长大成人固可喜,维持生计仍成疑

Twitter:长大成人固可喜,维持生计仍成疑

JP Mangalindan 2011-06-23
作为一项实用的服务,Twitter的良好信誉毋庸置疑,但科斯特洛,多西和Twitter团队能找到生财之道吗?

    本文是“《财富》杂志头脑风暴技术大会”(Fortune Brainstorm Tech)召开前夕的系列报道的开篇。本次大会将于7月19日-21日在科罗拉多州的阿斯蓬市召开,大会将召集技术领域众多顶级的智慧思想者参与。我们的跟踪报道将检视各公司去年的发展进程,以及今年的发展态势。

    The first in a series of articles leading up to Fortune Brainstorm Tech, a conference from July 19-21 in Aspen, Colorado that will round up many of the best and brightest thinkers in technology. Our coverage will examine the progress of companies that presented last year and what to expect this year.

Twitter公司首席执行官狄克•科斯特洛在去年的“头脑风暴技术大会”上。

摄影:马特•斯拉比

    如今,Twitter已经成为不容忽视的存在,即使你并不十分清楚它到底有何用处。过去六个月来,围绕这个成立五周年的社交网络话题不断,轰动一时,它与苹果公司(Apple)iOS操作系统的整合,公司董事会各类称不上秘闻的诡计(还记得我的同事杰西•亨佩尔所写的报道《Twitter公司风波》(Trouble @ Twitter)吗?),以及联合创始人、放荡不羁的杰克•多西回归公司,担任董事长和产品主管等等,不一而足。而诸如奥萨马•本•拉登之死,埃及动乱,甚至奥尼尔宣布退役之类的新闻则都通过Twitter飞速传播,一切表明Twitter已完全成熟了。

    Twitter公司的全球营收总裁亚当•贝恩近期表示:“我们发现, Twitter已经成为人们与对他们举足轻重事物实现即时连接的纽带。”

    然而,有个让Twitter公司困扰已久的大问题亟需讨论:既然Twitter已经是一项成熟的业务了——好比一个刚毕业的大学生,满腹经纶,毕业证书在手——它打算怎么挣钱?Twitter先生能找到工作吗?就这方面而言,贝恩表示,Twitter潜力无限,其用户中20-40%的人会追捧某些品牌。(实际上,对新用户来说,其首批10个“追随对象”或追随的账户中,至少有一个是品牌。)

    他承认:“用户追随的通常是他们熟知的人,他们希望了解的人,然后是他们熟悉的品牌。”因为这一点,用户的参与程度可能就会极高:比如,当大众汽车公司(Volkswagen)决定在Twitter上独家发布新款“甲壳虫”汽车(Beetle)时,公司发现,用户参与率达到52%,这意味着关注大众汽车公司Tweet的粉丝中超过半数的人点击了它。

    这些都是可喜可贺的迹象,但是,要弄清用户的高参与度是否确实转化成Twitter公司的营收,就需要看看公司的广告销售业绩。2010年,Twitter公司开始满怀热望地推广其商业模式,发布了一系列广告功能,如Promoted Tweets,Promoted Trends,Promoted Accounts和现已销声匿迹的Early Bird特别产品,而公司实现的销售收入据估计仅为4,500万美元。今年,这一数字应该增长了三倍,达到1.5亿美元。然而,2011年营销方花在社交网络广告上的总额将高达60亿美元,Twitter的收入可谓微不足道,鉴于这个市场有41亿美元是由Facebook公司贡献的,就更是如此了。

    网络营销者(eMarketer)分析师黛布拉•阿霍•威廉姆森称:“2010年到2011年的成长最具有代表性,表明广告主们开始纷纷进入,检测、试用Twitter。”她对Twitter公司的前景感到乐观,认为它占据社交网络广告消费市场上的次席。的确,大概一年前, Twitter公司推出Promoted Tweets(由广告主撰写并付费发布的Tweet)时,仅有6家公司买账;而现在则达到600家之多。而Promoted Trends,即获得赞助发布在Twitter页面右侧边栏列表顶端的动态信息,原来每天卖出3万美元,现在则可每天卖出12万美元。目前,Twitter公司并未披露太多有关Promoted产品业务的信息,但威廉姆森表示,这些都是积极的信号,就一般广告销售来说,Twitter公司在第二年的发展轨迹直追Facebook同期的表现。

    一切听起来前途无量。营销界一心希望充分利用社交媒体的潜力,但显然他们目前仅仅只是将Twitter看做一块试验田,要改变这种局面,Twitter还有很长的路要走。要了解Twitter公司广告销售(及更多方面)的最新信息,请关注我们对本次大会的相关报道:7月19日,《财富》杂志资深编辑亚当•拉辛斯基将与Twitter公司首席执行官狄克•科斯特洛开展深入讨论。

    译者:清远

    These days, it's hard to ignore Twitter even if you're not really sure what to use it for. The five-year-old social network made waves over the last six months with news of Apple iOS integration, not-so-secret boardroom shenanigans (remember my colleague Jessi Hempel's Trouble @ Twitter?), and the return of the prodigal co-founder, Jack Dorsey, as chairman and head of product. News like the death of Osama bin Laden's, the riots in Egypt, and even Shaq's retirement announcement traveled lightning-fast via Twitter, proving that Twitter is all grown up.

    "What we're seeing is that people are using Twitter to instantly connect with things that are most meaningful for them," Adam Bain, Twitter's President of Global Revenue, recently said.

    Still, one big question hounding Twitter remains largely up for debate: now that it's a grown up business -- let's say it's like a newly graduated college kid, armed with knowledge and a degree -- what's it going to do to pay the bills? Can Twitter find itself a job? In that respect, Bain has said Twitter is rife with potential, with 20%-40% of all users following some sort of brand. (In fact, for all-new users, one of their first 10 "Follows," or accounts they follow, is a brand.)

    "It's usually people they know, people they wish they knew, and then brands they're familiar with," he admitted. And because of that, user engagement is supposedly through the roof: When Volkswagen decided to unveil the new Beetle exclusively on Twitter for instance, the auto maker saw a 52% engagement rate, meaning that more than half of users who saw VW's Tweet clicked on it.

    That's all well and good, but to figure out whether high user engagement actually translates to revenues for Twitter, we need to look at the social network's ad sales for clues. In 2010, the year Twitter started rolling out its business model in earnest with ad features like Promoted Tweets, Promoted Trends, Promoted Accounts and the now-defunct Early Bird specials, the social network only pulled in an estimated $45 million in sales. This year, that number should more than triple to $150 million, still a small slice of the $6 billion marketers will spend on social network advertising in 2011, particularly given that nearly $4.1 billion of that will come from Facebook.

    "The growth we're seeing in 2010 to 2011 is most representative of advertisers coming in and experimenting and trying out Twitter," says eMarketer analyst Debra Aho Williamson, who is optimistic that the social network will become a strong secondary player in the social network ad spending. Indeed, when Twitter rolled out Promoted Tweets -- Tweets written by and paid for by advertisers -- roughly a year ago, there were only six marketers; now there are 600. Promoted Trends, basically sponsored trends that top the list on the social network's right-hand side, can sell for $120,000 a day, up from $30,000 per day. At this point, Twitter doesn't publicly disclose much regarding its Promoted products business, but Williamson says these are positive signs, and in terms of general ad sales, Twitter's trajectory in year two closely follows Facebook's own progress during the same period.

    It all sounds promising, but clearly the social network has a long way to go before it can be viewed as more than an experiment for marketers looking to capitalize on social media's potential. For an update on Twitter's ad sales (and more), look for our conference coverage when CEO Dick Costolo sits down with senior editor at large Adam Lashinsky on July 19.

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