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这家零售商计划打入对手商场,开100家店中店

这家零售商计划打入对手商场,开100家店中店

王波非(Phil Wahba) 2020-11-14
Ulta和塔吉特这两家零售品牌在同一品类中存在竞争关系,在许多商场里都呈对打之势。

2020年8月,泽西城一名戴着口罩的购物者走过塔吉特百货。图片来源:GETTY IMAGES

塔吉特(Target)和Ulta Beauty在11月10日宣布了零售业多年来最大胆的合作关系:美妆连锁店Ulta Beauty将在数百家塔吉特的门店里开设迷你店中店,尽管这两家零售品牌在同一品类中存在竞争关系,在许多商场里都呈对打之势。

明年,近年来发展迅速的美容产品和服务零售商Ulta将在100家塔吉特的商店内开设店中店,还计划在日后开设更多。带着Ulta显眼招牌的店中店面积1000平方英尺,准备设在塔吉特现有的美容区旁,配备塔吉特的员工。

这已经不是塔吉特第一次和在特定领域比自己做得更好的外部公司合作了。几年前,塔吉特退出了制药业务,引进了CVS药店(CVS Pharmacy)。塔吉特还在几年前收购了Shipt,而不是从头开始搭建自己的配送服务。

尽管塔吉特的美容业务规模可观,但它仍然是一个需要继续提升的重点领域。美容产品可以吸引客流,增加在塔吉特购物的“乐趣”——而且沃尔玛、CVS和沃尔格林(Walgreens)也在优化自己的美容类商品。对塔吉特而言,提升自己的美容产品类目就尤为重要。

2020年11月10日,塔吉特公司宣布将设立数百家Ulta Beauty店中店。图片来源:Courtesy of Target

GlobalData的董事总经理尼尔·桑德斯在一份研究报告中写道:“在很多消费者心中,塔吉特都不能称为美容行业的专业玩家,这就意味着塔吉特错过了这个高利润领域的增长机会。”

与Ulta的结盟将有助于塔吉特补齐上述短板。Ulta的一位发言人告诉《财富》杂志,Ulta店中店将出售目前没有进驻塔吉特的40个品牌,其中包括高端产品。Ulta将不断更替选品,以鼓励顾客经常光顾。(Ulta店中店不提供常规门店的美容服务。)

除此之外,塔吉特员工可以受到Ulta的培训,加深对产品的了解,而放眼当下,为顾客提供选购建议可以说是美容产品销售的核心内容。

对塔吉特的许多竞争对手来说,塔吉特与Ulta结盟令情况更加复杂。随着Ulta店中店的到来,塔吉特在百货商店领域的竞争对手科尔氏(Kohl’s)将更难建起自己的小型美容业务,而该战略正是科尔氏最近宣布的多年计划的核心内容。此外,这对组合可能会从拥有数百家丝芙兰(Sephora)门店的彭尼公司(J.C. Penney)那里抢走更多顾客,而后者正试图组建更小规模的公司,走出破产保护的困境。

至于Ulta,这是疫情前零售业最让人津津乐道的品牌之一,该公司2015年至2019年净销售额几乎翻了一番。目前,在其他扩张机会枯竭之际,与塔吉特合作可以发掘新的增长领域。该公司目前拥有1,264家门店,称其最终发展空间是1,500到1,700家。

Ulta能够从丰富门店形式的策略中受益。该公司的销售情况曾经在本财年遭遇重挫,原因是疫情期间店铺关门了好几个星期,而塔吉特作为必需品零售商,一直保持营业。

进驻塔吉特还有其他好处:每周约有3,000万购物者光顾它的1,900家门店,而且这家大型零售商拥有庞大的电商业务,可以提升扩大Ulta在新受众中的品牌知名度。GlobalData的桑德斯表示,塔吉特能够帮助Ulta扩大其在年轻消费群体中的影响力,他们往往更青睐丝芙兰,还可以吸引更多偶然性购物。

Ulta的股价上涨了6%,塔吉特的股价也略有上涨,因为华尔街显然乐于看到零售商打破惯例,开拓视野,寻找新的增长点。

穆迪(Moody)的副总裁查理·奥谢伊说:"这又是一个大型实体公司发挥创造力、努力提高门店和网络流量的实例,具有参考意义。"(财富中文网)

译者:Agatha

塔吉特(Target)和Ulta Beauty在11月10日宣布了零售业多年来最大胆的合作关系:美妆连锁店Ulta Beauty将在数百家塔吉特的门店里开设迷你店中店,尽管这两家零售品牌在同一品类中存在竞争关系,在许多商场里都呈对打之势。

明年,近年来发展迅速的美容产品和服务零售商Ulta将在100家塔吉特的商店内开设店中店,还计划在日后开设更多。带着Ulta显眼招牌的店中店面积1000平方英尺,准备设在塔吉特现有的美容区旁,配备塔吉特的员工。

这已经不是塔吉特第一次和在特定领域比自己做得更好的外部公司合作了。几年前,塔吉特退出了制药业务,引进了CVS药店(CVS Pharmacy)。塔吉特还在几年前收购了Shipt,而不是从头开始搭建自己的配送服务。

尽管塔吉特的美容业务规模可观,但它仍然是一个需要继续提升的重点领域。美容产品可以吸引客流,增加在塔吉特购物的“乐趣”——而且沃尔玛、CVS和沃尔格林(Walgreens)也在优化自己的美容类商品。对塔吉特而言,提升自己的美容产品类目就尤为重要。

GlobalData的董事总经理尼尔·桑德斯在一份研究报告中写道:“在很多消费者心中,塔吉特都不能称为美容行业的专业玩家,这就意味着塔吉特错过了这个高利润领域的增长机会。”

与Ulta的结盟将有助于塔吉特补齐上述短板。Ulta的一位发言人告诉《财富》杂志,Ulta店中店将出售目前没有进驻塔吉特的40个品牌,其中包括高端产品。Ulta将不断更替选品,以鼓励顾客经常光顾。(Ulta店中店不提供常规门店的美容服务。)

除此之外,塔吉特员工可以受到Ulta的培训,加深对产品的了解,而放眼当下,为顾客提供选购建议可以说是美容产品销售的核心内容。

对塔吉特的许多竞争对手来说,塔吉特与Ulta结盟令情况更加复杂。随着Ulta店中店的到来,塔吉特在百货商店领域的竞争对手科尔氏(Kohl’s)将更难建起自己的小型美容业务,而该战略正是科尔氏最近宣布的多年计划的核心内容。此外,这对组合可能会从拥有数百家丝芙兰(Sephora)门店的彭尼公司(J.C. Penney)那里抢走更多顾客,而后者正试图组建更小规模的公司,走出破产保护的困境。

至于Ulta,这是疫情前零售业最让人津津乐道的品牌之一,该公司2015年至2019年净销售额几乎翻了一番。目前,在其他扩张机会枯竭之际,与塔吉特合作可以发掘新的增长领域。该公司目前拥有1,264家门店,称其最终发展空间是1,500到1,700家。

Ulta能够从丰富门店形式的策略中受益。该公司的销售情况曾经在本财年遭遇重挫,原因是疫情期间店铺关门了好几个星期,而塔吉特作为必需品零售商,一直保持营业。

进驻塔吉特还有其他好处:每周约有3,000万购物者光顾它的1,900家门店,而且这家大型零售商拥有庞大的电商业务,可以提升扩大Ulta在新受众中的品牌知名度。GlobalData的桑德斯表示,塔吉特能够帮助Ulta扩大其在年轻消费群体中的影响力,他们往往更青睐丝芙兰,还可以吸引更多偶然性购物。

Ulta的股价上涨了6%,塔吉特的股价也略有上涨,因为华尔街显然乐于看到零售商打破惯例,开拓视野,寻找新的增长点。

穆迪(Moody)的副总裁查理·奥谢伊说:"这又是一个大型实体公司发挥创造力、努力提高门店和网络流量的实例,具有参考意义。"(财富中文网)

译者:Agatha

Target and Ulta Beauty announced one of the boldest retail partnerships in ages on November 10: The beauty store chain will open small shops inside hundreds of Target locations in the coming years—despite the fact that the two retailers compete in the category and face off at countless strip malls where they cohabitate.

Ulta, the fast-growing beauty products and services retailer, will open 1,000 square-foot shop-in-shops at 100 Target stores next year, with plans for many more. The Ulta shops will sit alongside Target’s existing beauty sections with prominent signage and be staffed by Target employees.

This is not the first time Target has turned to an outside company that is frankly better at something it wants to offer customers: A few years ago, Target got out of the pharmacy business and brought in CVS Pharmacy. Target also bought Shipt a few years ago rather than build its own fast delivery service from scratch.

While Target has a sizable beauty business, it is a crucial area for the retailer to improve upon. Beauty generates store visits, adds to the “fun” part of shopping at Target—and is becoming all the more essential to the retailer as Walmart, CVS, and Walgreens are also improving their beauty offerings.

“Target is still not perceived by many consumers as a specialist player in beauty, and, as such, it has missed out on growth within the more premium part of the market,” Neil Saunders, managing director of GlobalData, wrote in a research note.

The Ulta tie-up should help its bigger rival address that weak spot. An Ulta spokeswoman tells Fortune that the shops will offer 40 brands that Target doesn’t currently carry and will include higher-end products. Ulta will continually rotate the selection to give customers incentives for repeat visits. (The Ulta shops will not offer salon services found at Ulta stores.)

What’s more, having Target staff trained by Ulta will deepen their knowledge of the products at a time getting advice and recommendations is core to beauty shopping.

The partnership also complicates matters for a number of Target’s competitors. By bringing in Ulta shop-in-shops, Target will make strip mall competitor Kohl’s strategy to build up its own small beauty business, a centerpiece of its newly announced multiyear plan, that much harder to pull off. In addition, this could siphon away more customers from J.C. Penney, which houses hundreds of Sephora shops, at a time that department store is emerging from bankruptcy protection as a smaller company.

As for Ulta, which pre-pandemic was one of retail’s hottest stories with net sales almost doubling between 2015 and 2019, teaming up with Target is a way to mine new areas of growth at a time when other expansion opportunities are drying up. The company currently has 1,264 stores and has said it sees room for 1,500 to 1,700 ultimately.

Ulta stands to benefit from diversifying its physical presence: Sales took a big hit earlier in the fiscal year because of the pandemic as stores were closed for weeks, while Target, deemed an essential retailer, stayed open.

There are other benefits to being at Target: Some 30 million shoppers visit its 1,900 stores every week, and the big box retailer has a massive e-commerce operation that could expand Ulta’s brand awareness among new audiences. GlobalData’s Saunders says Target will help Ulta expand its reach among younger shoppers, who tend to gravitate to Sephora, as well as more casual beauty buyers.

Ulta’s shares rose 6%, while Target’s were up a bit, as Wall Street cheered an illustration of how retailers can seek growth by looking beyond the same old playbook.

“This is yet another meaningful example of the creativity the larger brick-and-mortar players are utilizing in their efforts to ensure increased store and website traffic,” said Moody’s vice president Charlie O’Shea.

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