现在站在舞台中央的是克莱顿•克里斯坦森。在《创新者的窘境》（The Innovator’s Dilemma，1997）、《创新者的解答》（The Innovator’s Solution，2013，与迈克尔•雷纳合著）这两部具有开创意义的著作中，这位哈佛商学院王牌教授向大众普及了颠覆性创新理论。
Overhearing people talk about how Apple, Tesla, and Uber disrupted their respective markets, I’m reminded of that scene in Annie Hall, pictured above, where Woody Allen settles an argument about Marshall McLuhan’s theories of hot and cool media by turning to the highest authority at hand—McLuhan himself, dragged in from offstage.
“You know nothing of my work,” says McLuhan to Allen’s foil, a pretentious academic from Columbia University. “How you ever got to teach a course in anything is totally amazing.”
Enter, stage left, Clayton Christensen. He’s the Harvard professor who popularized the theory of disruptive innovation in two seminal works: The Innovator’s Dilemma (1997) and, with Michael Raynor, The Innovator’s Solution (2013).
He’s here to tell both his critics (notably in the New Yorker) and his admirers that most of them know nothing of his work.
In an article in the December issue of the Harvard Business Review, Christensen and Raynor have, with Rory McDonald, drawn a line in the sand. On one side is disruptive innovation. On the other is everything else.
“Despite broad dissemination,” they write, trying to re-take control of a powerful idea they loosed on the world nearly 20 year ago, “the theory’s core concepts have been widely misunderstood and its basic tenets frequently misapplied.”
What are those basic tenets? Putting it as simply as I can, there are three necessary conditions:
There’s a small, scrappy start-up that is taking on the big guys with a new business model.
There’s a new class of low-end customers who are either over-served by established companies (that are always trying to please their best customers) or not being served at all.
There’s a technological accelerant that gives the little guy an edge he can use to move up-market. By the time the big guys realize they’re in danger, it’s already too late.
These are necessary conditions. If you don’t have all three, you don’t have technological disruption.
Or so say the guys who created the theory.
And by their measure, Apple, Tesla, and Uber don’t fit the bill.
Apple was hardly a scrappy start-up when it introduced the iPhone.
Tesla was a startup, but it entered the car business from the high end.
Uber’s market is neither new nor over-served. You don’t hear many taxi customers complaining that their cab came too fast or the ride was too comfortable.
All three companies, the disruption theorists argue, merely built better mousetraps. They took existing markets and made things better .
So what IS a disruptive innovation? What does THAT look like? Wikipedia offers a useful example:
“The automobile was not a disruptive innovation, because early automobiles were expensive luxury items that did not disrupt the market for horse-drawn vehicles. The market for transportation essentially remained intact until the debut of the lower-priced Ford Model T in 1908. The mass-produced automobile was a disruptive innovation, because it changed the transportation market, whereas the first thirty years of automobiles did not.”
By now you are probably asking what difference it makes. Does it matter what terms we use?
Team Christensen argues that it does. The ideas, drawn originally from a study of innovation in the computer disk drive market, offer not just a theory, but prescriptions for management in a time of great innovation and market upheaval.
“Applying the theory correctly is essential to realizing its benefits,” they write. “Small competitors that nibble away at the periphery of your business very likely should be ignored—unless they are on a disruptive trajectory, in which case they are a potentially mortal threat.”
Knowing the difference probably matters.