2013：全球车界这一年

    说声抱歉可真难

    8月，福特因为把C-Max酷越车（见上图）的标称油耗每加仑说多了4英里而公开道歉，同时表示将出于“好意”退给每位车主550美元。这一大方出手立刻就盖过了现代汽车（Hyundai）和起亚，这两家因为所谓的“程序误差”而把自己一些车型的标称油耗每加仑说多了一英里。它们为此提出的赔偿方案是，将基于实际英里数和标称英里数的差异，再加因此给车主带来麻烦而多赔的15%：平均算下来每个车主到手也就88美元左右。

    Sorry is the hardest word

    In August, Ford apologized for overstating the fuel economy of the C-Max crossover (above) by four miles per gallon and said it would reimburse owners $550 for "good will." That topped the offer from Hyundai and Kia, which apologized for "procedural errors" that led them to overstate fuel economy in some models by one mile per gallon. The Korean brands said they would reimburse customers for the difference between the actual and stated mileage plus 15% for inconvenience: an average of $88 per owner.