美国车企祖传8宗罪

2.销售乱收费

还记得以前那段糟糕的日子吗？那时候新车买主结账时必须为一些隐匿的费用埋单，或是被迫买些根本不需要的售后配件，比如防污座套之类。现在一个位于俄亥俄州代顿市的经销商集团似乎又故伎重演了。据《汽车新闻》报道称，杰夫•施密特汽车集团(Jeff Schmitt Auto Group)被控采用“五指成交法”（five-finger close，一种用来推动迅速成交的销售策略——译注）掩盖销售合同中的额外收费，还对金融行业客户表示他们必须购买防锈服务合同及其他昂贵的配件。集团所有人杰夫•施密特表示“只有很少的客户”可能权利受到了侵害，但这家公司的这类行为已经引起了俄亥俄州首席检察官办公室的高度关注。

2. Fleecing the customer

Remember the bad old days when new car buyers got hit with hidden fees at closings or were coerced into after-market products they didn't need like fabric stain coatings? Well, a dealer group in Dayton, Ohio seems to have revived the practice. According to Automotive News, the Jeff Schmitt Auto Group has been accused of using a "five-finger close" to cover up extra charges on sales contracts and telling finance customers that they were required to buy rust-proofing, service contracts, and other expensive add-ons. Owner Jeff Schmitt says only "a very small number of customers" may have been aggrieved, but his company's activities have caught the attention of the Ohio attorney general's office.