美国第一资本银行

    美国第一资本银行（Capital One）只有大约4,000名粉丝，规模相对较小，但使用其账户@AskCapitalOne，该银行能使提出问题和关切的广大消费者与其客服代表保持联系。美国第一资本银行的团队注册有自己的帐户，粉丝可以在企业反馈中跟进留言。其他银行尽可以吹嘘自己拥有更多的粉丝，但是第一资本银行并不发布企业新闻，而是提供直接服务。

Capital One

    The bank's account does not boast a relatively large number of followers, with about 4,000, but uses its account @AskCapitalOne to connect customer service representatives with the broader community tweeting questions and concerns. Capital One's team signs its tweets, so you can attach a name to the corporate response. While other banks can boast more followers, Capital One eschews corporate news for direct service.