
镜子生意并非易事,缺乏胆识者难以驾驭。镜子功能较为单一,主要限于反射成像,因而实现品类差异化颇具挑战。格雷格·杰克逊的职业生涯始于镜子制造厂,该厂经营最好的时候也仅能勉强维持收支平衡或赚取微薄利润。随后,他灵光一现。
“我们开始生产宽边框镜子,”这位英国最大能源供应商的创始人对我说,“在(网上的)图片中,我们的镜子一下子与竞品区分开来。产品异常火爆,直接盘活了整个生意。”
跳出固有视角审视业务,是创新的关键。杰克逊在镜子领域最关键的洞察是:线上渠道中,同类商品往往大同小异,消费者看到的是高度同质化的产品。他意识到,只要在视觉上形成差异化(宽边框镜子),便能激发消费者下单意愿,事实也确实如此。
局外人一眼就能发现的问题,老牌企业却视而不见,这就是“在位者成本”:日复一日沿袭旧模式,形成路径依赖。这也是制约企业增长的一大瓶颈。
他告诉我:“我认为拖累欧洲的最核心因素——美国也未能幸免——在于老牌企业的固化格局。中国和海湾地区未受传统产业束缚,正快速构建全新产业体系。以电动汽车为例,中国不存在传统车企艰难向全新技术路线转型的困境。反观欧洲,政府和消费者均愿意接纳电动车,但本土车企至今仍缺乏竞争力。”
中国电动车在欧洲的销量正快速攀升。过去一年,奇瑞在欧洲销量增至原先的三倍,比亚迪销量翻倍,吉利增长三分之一,上汽上涨23%。欧洲汽车制造商协会最新数据显示,这四家头部中国车企的电动车市场份额已从9.6%提升至14.6%。欧盟方面以中国车企获得政府补贴、存在倾销为由,在常规10%进口关税基础上,额外加征最高达35%的关税。即便如此,中国车型售价仍比欧洲同类产品低两成以上。
“在许多行业与市场中,老牌巨头会挤压创新者的生存空间,”杰克逊表示,“电子邮件,并不是英国邮局(英国公共邮政服务机构)发明的。音乐行业曾将流媒体和数字音乐的发展拖后十到二十年。我们需要为新技术开辟进入市场的通道,而这在欧洲是一大挑战,原因在于众多大型传统产业实质上牢牢掌控政策走向。”
“经济学家指出,几乎所有生产率提升都来自新企业。想要实现更高增长,就必须接纳创造性破坏,让新兴企业释放生产力。”
杰克逊表示,欧洲有许多成功行业值得借鉴。例如,欧洲拥有充满活力且富有创新精神的金融科技行业,反观美国,“我在酒吧刷卡时,店员还得把卡拿到后台处理,刷卡设备和流程都相当落后。”十多年来,欧洲几乎无人使用纸质支票。
章鱼能源诞生的初衷,在于以全新方式管理能源供需。杰克逊最初尝试说服老牌能源企业:如果全面升级技术平台,效率将大幅提升;然而在推进受阻后,他决定自建团队,以更快完成现代化改造。
“我们的想法是通过技术压低成本、提升运营效率,”他说,“同时保持更灵活敏捷的运营方式,将电动汽车、太阳能电池板、储能电池直接高效接入能源系统。这也有助于实现能源清洁化——系统越灵活,就越能以更低成本消纳更多可再生能源。我们2015年创办这家公司,九年后,该公司超越所有老牌巨头,成为英国规模最大的能源企业。”
“我们并非能源行业从业者,而是技术出身。正如优步(Uber)创始人原本并非客运行业人士,爱彼迎(Airbnb)创始人没有酒店业背景,亚马逊(Amazon)创办者原先也不是书店老板。我们在打造能源公司时,并未被行业固有思维束缚,而是依靠技术满足客户真实需求。”
市场力量正驱动全球能源格局深刻重塑。能源智库Ember数据显示,去年欧盟风电与太阳能发电量首次超越化石能源发电量。
“电力技术正呈指数级迭代,而化石燃料技术却停滞不前,”杰克逊表示,“如今汽车发动机的成本与二十年前大致相当,效率未见显著提升。反观电动汽车,电池成本已降至十五年前的十分之一;太阳能电池板价格为四十年前的两百分之一;风力涡轮机的成本在过去二十年间下降了约三分之二。”
杰克逊今年早些时候到访中国,他表示电气化进程正快速推进,换电模式代替充电,将司机的等待时间压缩到3至5分钟。“只有看到中国49吨级电动重卡上路,你才会意识到电气化浪潮有多势不可挡。这些卡车司机根本不在乎柴油价格。”这或许会让正密切关注美国中期选举和国内燃料成本上涨的唐纳德·特朗普陷入深思。(财富中文网)
译者:中慧言-王芳
镜子生意并非易事,缺乏胆识者难以驾驭。镜子功能较为单一,主要限于反射成像,因而实现品类差异化颇具挑战。格雷格·杰克逊的职业生涯始于镜子制造厂,该厂经营最好的时候也仅能勉强维持收支平衡或赚取微薄利润。随后,他灵光一现。
“我们开始生产宽边框镜子,”这位英国最大能源供应商的创始人对我说,“在(网上的)图片中,我们的镜子一下子与竞品区分开来。产品异常火爆,直接盘活了整个生意。”
跳出固有视角审视业务,是创新的关键。杰克逊在镜子领域最关键的洞察是:线上渠道中,同类商品往往大同小异,消费者看到的是高度同质化的产品。他意识到,只要在视觉上形成差异化(宽边框镜子),便能激发消费者下单意愿,事实也确实如此。
局外人一眼就能发现的问题,老牌企业却视而不见,这就是“在位者成本”:日复一日沿袭旧模式,形成路径依赖。这也是制约企业增长的一大瓶颈。
他告诉我:“我认为拖累欧洲的最核心因素——美国也未能幸免——在于老牌企业的固化格局。中国和海湾地区未受传统产业束缚,正快速构建全新产业体系。以电动汽车为例,中国不存在传统车企艰难向全新技术路线转型的困境。反观欧洲,政府和消费者均愿意接纳电动车,但本土车企至今仍缺乏竞争力。”
中国电动车在欧洲的销量正快速攀升。过去一年,奇瑞在欧洲销量增至原先的三倍,比亚迪销量翻倍,吉利增长三分之一,上汽上涨23%。欧洲汽车制造商协会最新数据显示,这四家头部中国车企的电动车市场份额已从9.6%提升至14.6%。欧盟方面以中国车企获得政府补贴、存在倾销为由,在常规10%进口关税基础上,额外加征最高达35%的关税。即便如此,中国车型售价仍比欧洲同类产品低两成以上。
“在许多行业与市场中,老牌巨头会挤压创新者的生存空间,”杰克逊表示,“电子邮件,并不是英国邮局(英国公共邮政服务机构)发明的。音乐行业曾将流媒体和数字音乐的发展拖后十到二十年。我们需要为新技术开辟进入市场的通道,而这在欧洲是一大挑战,原因在于众多大型传统产业实质上牢牢掌控政策走向。”
“经济学家指出,几乎所有生产率提升都来自新企业。想要实现更高增长,就必须接纳创造性破坏,让新兴企业释放生产力。”
杰克逊表示,欧洲有许多成功行业值得借鉴。例如,欧洲拥有充满活力且富有创新精神的金融科技行业,反观美国,“我在酒吧刷卡时,店员还得把卡拿到后台处理,刷卡设备和流程都相当落后。”十多年来,欧洲几乎无人使用纸质支票。
章鱼能源诞生的初衷,在于以全新方式管理能源供需。杰克逊最初尝试说服老牌能源企业:如果全面升级技术平台,效率将大幅提升;然而在推进受阻后,他决定自建团队,以更快完成现代化改造。
“我们的想法是通过技术压低成本、提升运营效率,”他说,“同时保持更灵活敏捷的运营方式,将电动汽车、太阳能电池板、储能电池直接高效接入能源系统。这也有助于实现能源清洁化——系统越灵活,就越能以更低成本消纳更多可再生能源。我们2015年创办这家公司,九年后,该公司超越所有老牌巨头,成为英国规模最大的能源企业。”
“我们并非能源行业从业者,而是技术出身。正如优步(Uber)创始人原本并非客运行业人士,爱彼迎(Airbnb)创始人没有酒店业背景,亚马逊(Amazon)创办者原先也不是书店老板。我们在打造能源公司时,并未被行业固有思维束缚,而是依靠技术满足客户真实需求。”
市场力量正驱动全球能源格局深刻重塑。能源智库Ember数据显示,去年欧盟风电与太阳能发电量首次超越化石能源发电量。
“电力技术正呈指数级迭代,而化石燃料技术却停滞不前,”杰克逊表示,“如今汽车发动机的成本与二十年前大致相当,效率未见显著提升。反观电动汽车,电池成本已降至十五年前的十分之一;太阳能电池板价格为四十年前的两百分之一;风力涡轮机的成本在过去二十年间下降了约三分之二。”
杰克逊今年早些时候到访中国,他表示电气化进程正快速推进,换电模式代替充电,将司机的等待时间压缩到3至5分钟。“只有看到中国49吨级电动重卡上路,你才会意识到电气化浪潮有多势不可挡。这些卡车司机根本不在乎柴油价格。”这或许会让正密切关注美国中期选举和国内燃料成本上涨的唐纳德·特朗普陷入深思。(财富中文网)
译者:中慧言-王芳
The brutal business of selling mirrors is not for the fainthearted. The challenge is category differentiation, given that a mirror has one simple task—reflection. One of Greg Jackson’s first jobs was working for a mirror manufacturer which, at best, broke even or made a small profit. And then he had an idea.
“We started making mirrors that had really wide frames,” the founder of Octopus Energy (the U.K.’s largest energy provider) told me. “And on a picture [on the internet], suddenly we had a mirror that looked different from everybody else’s. And they sold like hotcakes—and that transformed the business.”
Approaching a business from a different point of view is an essential ingredient in the hunt for innovation. Jackson’s essential insight when it came to mirrors was that, online, every product looked the same. That is what the customer saw. And he realized that if the customer saw something different (a mirror with a wide frame), they might buy it. Which they did.
Not seeing something that is obvious to an outsider is a firm’s “incumbency cost”—embedded in the regular behavior of doing the same thing tomorrow as you did yesterday. It is one of the most significant brakes on the ability to grow.
“I think the single biggest factor affecting Europe—and an issue the U.S. is not immune to—is incumbency,” he told me. “China and the Gulf are not held back by incumbent industries. Instead they are, at huge pace, delivering the new world. If I look at electric vehicles as an example, there’s not an incumbent car industry in China that’s struggling to manage the transition to an entirely new technology. But if I look at Europe, European governments and consumers want electric vehicles, but the European car companies have not yet been able to be competitive at building them.”
Chinese electric vehicle sales in Europe are growing rapidly. Chery has tripled sales in Europe in the past year; BYD has doubled; Geely is up a third; and SAIC is up 23%. Taking the four leading Chinese carmakers together, their EV market share is now at 14.6%, up from 9.6%, according to the latest figures from the European Automobile Manufacturers’ Association. In response to claims of state subsidized dumping by China, the European Union has applied duties of up to 35% on top of the standard 10% import tariff. Chinese cars are still over 20% cheaper to buy.
“Incumbents crowd out the innovators in many sectors and markets,” Jackson said. “It wasn’t the Post Office [the U.K.’s public mail service] that invented email. The music industry held back streaming and digital music for 10 to 20 years. What you need is routes to market for new technologies, and I think that can be a challenge in Europe because so many of the big industries essentially have a stranglehold on policy.
“Economists have said that nearly all productivity growth comes from new companies. If we want more growth, we need to allow creative destruction so new companies can deliver the productivity we need.”
Jackson said that Europe has a number of successful sectors that it can learn from. For example, the continent enjoys a vibrant and innovative fintech sector, whereas in America “they take my card around the back of the bar because their terminals and processes are so dated.” Few people have seen a check in Europe in more than a decade.
Octopus grew out of the need for a new way to manage energy supply and demand. Jackson initially attempted to convince legacy businesses that they would be far more efficient with a fully overhauled technology platform but, after not progressing very far, decided that he could build a team that could modernize more quickly.
“The idea was that through technology, we would be able to provide lower costs, because we’d be more operationally efficient,” he said. “We’d be more agile, so we can incorporate technologies like electric vehicles and solar panels and batteries directly into the energy system very efficiently. That would also help with cleaning up energy, because you can use more renewables more cost-effectively if you’re more agile. We set out building that company in 2015, and nine years later, we became the biggest energy company in the U.K., overtaking all the incumbents.
“We came from outside energy, we came from tech, and just like the people that built Uber didn’t come from personal transportation; and the people that built Airbnb didn’t come from hospitality; and the people that built Amazon didn’t own bookshops. What we were able to do is build an energy company not based around the assumptions of the industry, but using technology to meet the needs of customers.”
The brute force of market dynamics is pushing the world toward a different energy mix. In the European Union, wind and solar power produced more electricity than fossil fuels for the first time last year, according to Ember, the energy think tank.
“The technologies of electricity are improving exponentially, and the technologies of hydrocarbons are not,” Jackson said. “A car engine costs roughly the same now as it did 20 years ago. They’re not particularly more efficient. Meanwhile, an electric vehicle battery today costs 10 times less than it did 15 years ago. Solar panels cost 200 times less than they did 40 years ago. Wind turbines have come down two-thirds in price over the last 20 years.”
Jackson was in China earlier in the year and said that electrification is continuing at pace, with battery swap stations, rather than recharging, reducing the amount of time drivers have to wait to between three and five minutes. “It’s only when you see 49-ton trucks in China running on batteries that you realize how serious electrification is. The drivers don’t care about the price of diesel.” Which might give Donald Trump pause for thought as he eyes both the American midterm elections and the rising cost of fuel in the U.S.