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为何AI经济恰似糟糕的交友软件?

Nick Lichtenberg
2026-10-05

深陷海量文稿和试点泥潭,新一轮泡沫或比互联网危机更严峻。

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2023年10月16日,未来今日研究所首席执行官埃米・韦伯在澳大利亚悉尼西南偏南大会上发表主旨演讲。图片来源:Brendon Thorne/Getty Images for SXSW Sydney

一个周日,埃米・韦伯正享受漫长悠闲的骑行,也是她非备赛期的消遣,一个完整的想法突然涌上心头。随后她在领英上发帖写道,与她交谈的每位首席执行官都在“抢购产能红利”,却没人为红利背后的成本编制预算。而她的本职工作便是天天跟高管们交流。

韦伯现年51岁,经营着2006年创立的前瞻咨询机构未来今日战略集团(Future Today Strategy Group)。此前她从事数据新闻工作,后来对机器学习产生兴趣。韦伯还在纽约大学斯特恩商学院任教,曾出版《九巨头》(The Big Nine)一书,书中提出在人工智能和全面科技冷战格局下,九家中美科技巨头将占据主导地位。她一向习惯走在时代前沿,也常常因现实世界跟不上自己设想的时间表而倍感挫败。

所以当韦伯向《财富》指出,企业AI支出可能遭遇某种程度的泡沫破裂时,她描述的具体逻辑值得仔细审视。她说:“AI确实降低了生产成本,但企业内部其他环节也因此变得更昂贵。”她补充说,企业界正经历类似千禧一代和Z世代体验过的约会软件倦怠感。

“(对交友软件来说)最理想的结果就是用户永远不结婚,”韦伯说道。她认为,无休止的生成式AI试点项目正上演一样的剧本。她说,不少高管向她坦言,企业正深陷“试点泥潭”,项目试点没完没了,“虽然生产力大幅跃升,却不知该如何利用”。

与此同时,风险投资家马克·安德森在3月表示,大型企业人员过剩高达75%,企业将AI当作“万能借口”,掩盖因疫情期间过度招聘导致的裁员。牛津经济研究院(Oxford Economics)另一项分析发现,尽管相关报道铺天盖地,归因于AI的裁员仅占美国总失业人数的4.5%。

“感觉像买到了产能红利”

韦伯每年要与100到150位首席执行官展开沟通,她最在意的泡沫并非发生在华尔街,而是一种反常现象,即AI重塑工作模式,却并没有造成实质性改变。

韦伯说:“投资AI时,感觉收获满满,像买到了产能红利,但这份红利日后带来的成本高于预期。”这不是传统商业中长期投资与短期收益之间的权衡问题。“这是即时满足,紧接着的问题是:能产品化吗?能融入工作流程吗?”AI让公司有获胜的感觉,产生“占了便宜”的错觉,而这种心理正是行业热情高涨和加速普及的推手。

与此同时,她表示真正找到可持续方式完成试验转化的企业屈指可数。她的一位客户今年年初以来已落地14-15个生成式AI与智能体试点项目,还使用了亚马逊著名的“两个披萨原则”,即团队规模小到只需两个披萨就能吃饱。然而所有试点都没实现规模化。“披萨倒是消耗了一大堆。”部分问题的根源在于,试点项目开展时往往没有法务和IT部门介入,因此高管们没有把试点成果嵌入基础设施,每次开启新项目都从零开始。“这样非常烧钱,”她说。

相关数据印证了这种模式,6月贝恩公司(Bain & Company)发布覆盖951家全球企业的调查显示,近40%追踪过AI降本增效的公司目标回报率是11%到20%,实际回报率却不到10%。正如韦伯指出,收益不及预期没有减缓支出步伐,90%的受访公司表示无论如何都要增加AI预算。

深陷“幻灯片泛滥”

除了“试点泥潭”,还有深陷“幻灯片泛滥”问题。韦伯回忆起一位高管最近分享说,他的直接下属陷入决策瘫痪,不是因为缺乏信息,而是被太多需要处理的分析数据淹没。另一位高管将该现象描述为“即时幻灯”,即过去需要一周才能做好的材料现在只需一天,而团队收到的幻灯片数量暴涨至原先的五倍。她补充说,雪上加霜的是“AI大模型Claude有篇幅冗长的毛病”,只需一页纸的内容却能生成10页。

韦伯补充道:“公司使用这些工具越多,产出的想法就越趋同。”她表示,这和AI生成的低质内容不一样,而是另一种现象。“如果其余信息有用,我不介意某些东西是不是由人写的。”

韦伯说,见到每位首席执行官都会问,如果明天AI释放了10%的总产能,会部署在哪?“到目前为止,我还没有得到答案。”她说,在所有省下来的时间里,似乎没人负责收获生产力收益。“我敢打赌,大多数公司里人们都在优先考虑速度,而不是创造新的思维方式。然后什么也学不到。”

心理学家已经开始研究“认知卸载”现象,也就是将脑力工作委托给工具而不是自己完成。最近研究发现,当AI接管核心推理任务时,人们对最终成果的归属感大幅下降。“这是把人们发自内心拥有归属感的东西自动化,”韦伯还补充说,好莱坞和媒体界关于真正创造力走向何方的争论,恰恰印证了一点。站在商业视角,她强调,“AI的起步成本很低”,但随后成本开始持续累积,很快飙升到让人难以接受的水平。

清算时刻何时到来

韦伯表示,预计清算时刻最早明年就会出现。“目前很少有公司能在接下来两个季度展示可量化的成果,”她称眼下正处于故事“第二章”。随着华尔街开始询问企业的生成式AI试点项目并要求看到回报,“一旦企业达不到预期目标,裂痕就会显现。”

不过,她拒绝简单套用互联网泡沫的框架。“这不是正常的互联网泡沫破裂,”她说,“所有产能红利和生产力背后,都伴随着尚未纳入考量的新成本。”

韦伯补充说,发生冲突的部分原因不仅是财务层面,还掺杂着代际和情感因素。商业互联网真正开启时,她还在从事新闻工作,亲眼见证早期转型中,“很多人被调岗做数字化业务”,背后缺少周密规划。如今她看到类似剧情正重演,引领AI革命的管理者缺乏足够能力了解正应对的问题。

韦伯解释说,很大一部分问题在于,那些面临应用AI的压力而且恨不得昨天就用上的董事会和高管们,过去几十年里积累的专业知识和经验与AI毫无关系。“没有哪位首席执行官是凭借人工智能专家的身份被聘用。”“他们之所以坐上一把手,是因为拥有出色的管理才能”,而AI对他们来说恰恰是最难驾驭的技术。“AI不是单一的技术,是许多技术的统称,”她说,并且“规划需要数据,不能仅凭直觉处理。”

每一波新技术浪潮都会让人感到迷茫,对新技术不熟悉的人往往倾向于抵制,她补充道。最可能有此类心态的是高龄高薪,被裁风险也最高的员工。

她补充说,如果高层压力、经验缺乏和具有误导性的昂贵技术之间错位持续存在,结果可能远比单纯的市场崩盘更糟。“这不像经济受到打击,更像是经济做出了奇怪的决定。”《财富》问她是否是在描述一种经济体层面的AI幻觉时,她笑着说:“以后我讲课就要用上这个说法了。”

顺便说一句,她的咨询业务从未如此红火。她说:“当外界存在可怕的不确定性时,应对不确定性正是我们的专长。”(财富中文网)

译者:梁宇

审校:夏林

一个周日,埃米・韦伯正享受漫长悠闲的骑行,也是她非备赛期的消遣,一个完整的想法突然涌上心头。随后她在领英上发帖写道,与她交谈的每位首席执行官都在“抢购产能红利”,却没人为红利背后的成本编制预算。而她的本职工作便是天天跟高管们交流。

韦伯现年51岁,经营着2006年创立的前瞻咨询机构未来今日战略集团(Future Today Strategy Group)。此前她从事数据新闻工作,后来对机器学习产生兴趣。韦伯还在纽约大学斯特恩商学院任教,曾出版《九巨头》(The Big Nine)一书,书中提出在人工智能和全面科技冷战格局下,九家中美科技巨头将占据主导地位。她一向习惯走在时代前沿,也常常因现实世界跟不上自己设想的时间表而倍感挫败。

所以当韦伯向《财富》指出,企业AI支出可能遭遇某种程度的泡沫破裂时,她描述的具体逻辑值得仔细审视。她说:“AI确实降低了生产成本,但企业内部其他环节也因此变得更昂贵。”她补充说,企业界正经历类似千禧一代和Z世代体验过的约会软件倦怠感。

“(对交友软件来说)最理想的结果就是用户永远不结婚,”韦伯说道。她认为,无休止的生成式AI试点项目正上演一样的剧本。她说,不少高管向她坦言,企业正深陷“试点泥潭”,项目试点没完没了,“虽然生产力大幅跃升,却不知该如何利用”。

与此同时,风险投资家马克·安德森在3月表示,大型企业人员过剩高达75%,企业将AI当作“万能借口”,掩盖因疫情期间过度招聘导致的裁员。牛津经济研究院(Oxford Economics)另一项分析发现,尽管相关报道铺天盖地,归因于AI的裁员仅占美国总失业人数的4.5%。

“感觉像买到了产能红利”

韦伯每年要与100到150位首席执行官展开沟通,她最在意的泡沫并非发生在华尔街,而是一种反常现象,即AI重塑工作模式,却并没有造成实质性改变。

韦伯说:“投资AI时,感觉收获满满,像买到了产能红利,但这份红利日后带来的成本高于预期。”这不是传统商业中长期投资与短期收益之间的权衡问题。“这是即时满足,紧接着的问题是:能产品化吗?能融入工作流程吗?”AI让公司有获胜的感觉,产生“占了便宜”的错觉,而这种心理正是行业热情高涨和加速普及的推手。

与此同时,她表示真正找到可持续方式完成试验转化的企业屈指可数。她的一位客户今年年初以来已落地14-15个生成式AI与智能体试点项目,还使用了亚马逊著名的“两个披萨原则”,即团队规模小到只需两个披萨就能吃饱。然而所有试点都没实现规模化。“披萨倒是消耗了一大堆。”部分问题的根源在于,试点项目开展时往往没有法务和IT部门介入,因此高管们没有把试点成果嵌入基础设施,每次开启新项目都从零开始。“这样非常烧钱,”她说。

相关数据印证了这种模式,6月贝恩公司(Bain & Company)发布覆盖951家全球企业的调查显示,近40%追踪过AI降本增效的公司目标回报率是11%到20%,实际回报率却不到10%。正如韦伯指出,收益不及预期没有减缓支出步伐,90%的受访公司表示无论如何都要增加AI预算。

深陷“幻灯片泛滥”

除了“试点泥潭”,还有深陷“幻灯片泛滥”问题。韦伯回忆起一位高管最近分享说,他的直接下属陷入决策瘫痪,不是因为缺乏信息,而是被太多需要处理的分析数据淹没。另一位高管将该现象描述为“即时幻灯”,即过去需要一周才能做好的材料现在只需一天,而团队收到的幻灯片数量暴涨至原先的五倍。她补充说,雪上加霜的是“AI大模型Claude有篇幅冗长的毛病”,只需一页纸的内容却能生成10页。

韦伯补充道:“公司使用这些工具越多,产出的想法就越趋同。”她表示,这和AI生成的低质内容不一样,而是另一种现象。“如果其余信息有用,我不介意某些东西是不是由人写的。”

韦伯说,见到每位首席执行官都会问,如果明天AI释放了10%的总产能,会部署在哪?“到目前为止,我还没有得到答案。”她说,在所有省下来的时间里,似乎没人负责收获生产力收益。“我敢打赌,大多数公司里人们都在优先考虑速度,而不是创造新的思维方式。然后什么也学不到。”

心理学家已经开始研究“认知卸载”现象,也就是将脑力工作委托给工具而不是自己完成。最近研究发现,当AI接管核心推理任务时,人们对最终成果的归属感大幅下降。“这是把人们发自内心拥有归属感的东西自动化,”韦伯还补充说,好莱坞和媒体界关于真正创造力走向何方的争论,恰恰印证了一点。站在商业视角,她强调,“AI的起步成本很低”,但随后成本开始持续累积,很快飙升到让人难以接受的水平。

清算时刻何时到来

韦伯表示,预计清算时刻最早明年就会出现。“目前很少有公司能在接下来两个季度展示可量化的成果,”她称眼下正处于故事“第二章”。随着华尔街开始询问企业的生成式AI试点项目并要求看到回报,“一旦企业达不到预期目标,裂痕就会显现。”

不过,她拒绝简单套用互联网泡沫的框架。“这不是正常的互联网泡沫破裂,”她说,“所有产能红利和生产力背后,都伴随着尚未纳入考量的新成本。”

韦伯补充说,发生冲突的部分原因不仅是财务层面,还掺杂着代际和情感因素。商业互联网真正开启时,她还在从事新闻工作,亲眼见证早期转型中,“很多人被调岗做数字化业务”,背后缺少周密规划。如今她看到类似剧情正重演,引领AI革命的管理者缺乏足够能力了解正应对的问题。

韦伯解释说,很大一部分问题在于,那些面临应用AI的压力而且恨不得昨天就用上的董事会和高管们,过去几十年里积累的专业知识和经验与AI毫无关系。“没有哪位首席执行官是凭借人工智能专家的身份被聘用。”“他们之所以坐上一把手,是因为拥有出色的管理才能”,而AI对他们来说恰恰是最难驾驭的技术。“AI不是单一的技术,是许多技术的统称,”她说,并且“规划需要数据,不能仅凭直觉处理。”

每一波新技术浪潮都会让人感到迷茫,对新技术不熟悉的人往往倾向于抵制,她补充道。最可能有此类心态的是高龄高薪,被裁风险也最高的员工。

她补充说,如果高层压力、经验缺乏和具有误导性的昂贵技术之间错位持续存在,结果可能远比单纯的市场崩盘更糟。“这不像经济受到打击,更像是经济做出了奇怪的决定。”《财富》问她是否是在描述一种经济体层面的AI幻觉时,她笑着说:“以后我讲课就要用上这个说法了。”

顺便说一句,她的咨询业务从未如此红火。她说:“当外界存在可怕的不确定性时,应对不确定性正是我们的专长。”(财富中文网)

译者:梁宇

审校:夏林

Amy Webb was on her long Sunday bike ride, the one she takes when she’s not training for a race, when the thought arrived fully formed. As she posted on LinkedIn recently: every CEO she talks to is buying abundance, and none are budgeting for the cost of abundance. And she talks to CEOs every day for a living.

Webb, 51, runs the Future Today Strategy Group, the foresight and consulting firm she founded in 2006 after a career in data journalism that led to her subsequent interest in machine learning. Webb, who also teaches at NYU’s Stern School of Business, published The Big Nine, which named nine American and Chinese tech giants as forces that would dominate in a world marked by artificial intelligence and a full-scale tech cold war, so she’s used to being ahead of her time, and she’s used to being frustrated by the world being behind the schedule she sees in her head.

So when Webb told Fortune that she sees something like a bust coming for corporate AI spending, it’s worth pausing on the precise dynamic she’s describing. “AI is making production cheap,” she said, “but it’s making everything else in companies much more expensive.” The corporate world, she added, is going through something like what millennials and Gen Zers experienced as dating-app fatigue.

“The best thing [for a dating app] is to never get married,” Webb said, adding that she sees the same thing playing out in the endless series of generative AI pilots. She said executives tell her they’re in “pilot purgatory”: dealing with unending pilots and “enormous productivity but [they’re] not sure what to do with that.”

Venture capitalist Marc Andreessen, meanwhile, said in March that large companies are overstaffed by as much as 75% and were using AI as a “silver bullet excuse” for cuts that reflect pandemic-era overhiring. A separate analysis by Oxford Economics found AI-cited layoffs accounted for a mere 4.5% of total U.S. job losses despite outsized headlines.

‘It feels like you’re buying abundance’

Webb, who speaks with between 100 and 150 CEOs a year, said she’s most focused on a bubble that sits apart from what’s happening on Wall Street: the strange way that AI is deforming work without actually changing it much at all.

“It feels like you’re getting a lot when you invest in AI,” Webb said, “it feels like you’re buying abundance. But that abundance ends up costing much more down the road.” It’s not a question of long-term investment versus short-term gains, an old business trade-off. “This is immediate satisfaction, followed by: can I productize this? Can I put it in a workflow?” AI is making companies feel like they’re winning, a sensation of “I’m getting away with it,” and that’s driving a lot of enthusiasm and adoption.

At the same time, she said she can count on one hand the number of companies that have figured out a sustainable way to pull off this kind of experimentation. One of her clients had run 14 or 15 generative AI/agent pilots since the start of the year and used Amazon’s famous two-pizza rule, in which no team was big enough that it would take more than two pizzas to feed them. None of them scaled. “They’ve gone through a lot of pizza.” Part of the issue is that pilots often run without integration into legal and IT, and so executives don’t embed the pilots into their infrastructure, but restart from zero each time. “That costs a lot of money,” she said.

The pattern shows up in the data: A Bain & Company survey of 951 global companies published in June found that nearly 40% of companies that measured their AI cost savings landed below 10%, despite having targeted returns of 11% to 20%. But to Webb’s point, the shortfall hadn’t slowed spending, as 90% of companies surveyed said they’re increasing their AI budget anyway.

Drowning in decks

Outside of pilot purgatory, there’s the drowning-in-decks issue. Webb recalled an executive who recently shared that their direct reports were experiencing something like decision paralysis, not because they had too little information, but because they were being buried in too much analysis to process. Another described the problem to Webb as “insta-decks”: presentations that used to take a week to build now take a day, but the same team is receiving five times as many of them. It doesn’t help, she added, that “Claude has a little bit of a verbosity problem,” producing 10 pages when you only need one.

“The more a company uses these tools,” Webb added, “the more generic ideas are spit out.” This isn’t the same thing as AI slop, she said — it’s something different. “It’s fine with me if something was not written necessarily by a person, if the rest of the information is useful.”

Webb said she asks nearly every CEO she meets: if AI freed up 10% of your total capacity tomorrow, where would you deploy it? “So far, I haven’t gotten an answer.” Of all the time being saved, she said, nobody seems to have the job of harvesting all these productivity gains. “I’d bet at most companies, people are prioritizing speed over creating new ways of thinking. And then you’re not learning anything.”

Psychologists have begun studying the phenomenon of “cognitive offloading”—delegating mental work to a tool rather than doing it yourself—and recent research finds that when AI takes over core reasoning tasks, people’s sense of ownership over the resulting work declines. It’s “automating something that people very much feel they have ownership over,” Webb said, adding that you can see this in debates in Hollywood and the media over where true creativity is headed. From a business perspective, she stressed, “AI is cheap to get started with,” but then the costs start to compound in ways that quickly get “shockingly uncomfortable.”

When will the reckoning happen?

Webb said she expects the reckoning as early as next year. “Right now, very few companies are in a position to show an actual measurable change in the next two quarters,” she said, calling it the “second chapter” of the story playing out now. “We might start to see cracks happen with missed targets” as Wall Street starts asking about all of the generative AI pilots in the enterprise, and wanting to see results.

At the same time, she resisted the tidy bubble framing. “This is not a normal dotcom bubble and burst,” she said. “All of this abundance and productivity comes at a new cost that people aren’t factoring in.”

Part of what’s colliding here, Webb added, is generational and emotional, not just financial. She was working in journalism when the commercial internet first really switched on and remembers how “a lot of people were demoted to digital” in that earlier transition, without much intentional planning behind that decision. She sees a similar dynamic playing out now—the people steering the AI revolution aren’t the ones equipped to really know what they’re dealing with.

A big part of the problem, Webb explained, is that the boards and executives under pressure to adopt AI — and do it yesterday — have spent the past several decades developing expertise in fields that have nothing to do with it. “No CEO was hired because they’re an expert in artificial intelligence,” she said. “These people are heads of organizations because they’re excellent executives,” and AI is nearly the worst possible technology for them to grapple with. “AI is not one technology, it’s an umbrella for many technologies,” she said, and “planning requires data — you can’t just go with your gut on this stuff.”

Every new technology wave feels disorienting in the moment, and the people who don’t feel fluent in it tend to resist it, she added. And the people most likely to feel that way are the older and more expensive workers who are also the most likely to be laid off.

If this mismatch between pressure, inexperience and misleadingly expensive technology persists, she added, the outcome could be far worse than just a market crash. “This isn’t like the economy takes a hit. It’s like the economy makes weird decisions.” When Fortune asked if she’s describing an AI hallucination on an economywide scale, she laughed and said, “I’m going to start using that in class.”

Her own business, by the way, has never been doing better. “When there’s horrific uncertainty out there,” she said, “uncertainty is what we do.”

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