
自大萧条以来,饮料和糖浆生产商特朗尼(Torani)从未裁减过一名员工。无论是2008年金融危机,还是全球化进程或重创美国制造业城镇的自动化浪潮,甚至是令其风味糖浆的主要客户(咖啡馆)大面积停业的新冠疫情,都不曾让特朗尼裁员。
如今,随着生成式AI和智能体AI开始重塑美国企业的初级岗位,已执掌特朗尼35年的梅拉妮·杜尔贝科,同样在思考所有企业高管都绕不开的问题:如何引入理论上可能取代员工工作的技术?而杜尔贝科还多了一层考量:如何在迈入AI时代的同时,让这家总部位于加州圣莱安德罗、有着101年历史的糖浆制造商延续从不裁员的纪录?
杜尔贝科对《财富》杂志表示:“技术进步将带来巨大变革,我们所有人都将共同经历这一过程。但我们的做法一如既往:思考如何借此为每个人创造更好的工作岗位。”
在一位朋友的引荐下,杜尔贝科结识了特朗尼的创始家族,并于1991年加入公司。据她回忆,当时公司只有9名员工,年营收约70万美元。特朗尼由意大利移民于1925年在旧金山创立,最初出售手工制作的糖浆,用于为饮品调味。1933年美国禁酒令解除后,公司转而生产利口酒。直到几十年后的1982年,特朗尼才推出如今最负盛名的咖啡调味糖浆业务。此后,公司的糖浆产品从5种增加到150多种,可添加到咖啡、鸡尾酒和汽水等各类饮品。杜尔贝科甚至表示,公司用香草糖浆“发明了风味拿铁”。
杜尔贝科表示,今年特朗尼的营收预计将突破8亿美元,而团队仅500人。过去35年间,公司年均营收增长率达到20%。
杜尔贝科表示:“大多数公司只看重财务数据,把员工视作工具。而我们恰恰相反——始终坚持员工优先,事实证明这套理念对我们行之有效。”
坚持扎根本地
杜尔贝科上任满一年时,当时规模尚小的西雅图连锁咖啡品牌星巴克(Starbucks)找到特朗尼,希望后者为其代工生产自有品牌糖浆。此前特朗尼已经是星巴克的糖浆供应商,然而是否接受这项合作,让杜尔贝科的团队产生了严重分歧,以至于他们请来了她的母校斯坦福商学院(Stanford Business School)的学生帮助分析决策。
这些学生得出的结论是,无论如何选择,特朗尼都有可能成功。但承接自有品牌代工,意味着特朗尼必须成为一家低成本生产商,并牺牲一些让公司与众不同的特质,例如用高果糖玉米糖浆替代蔗糖。
杜尔贝科回忆道:“这样一来,决策反而变简单了,因为我们所有人都可以问自己:我们究竟想打造一家什么样的公司?”
几十年后的2020年,正是这种守护企业传承的本能,让特朗尼选择留在旧金山湾区。随着公司不断壮大,旧金山工厂逐渐无法满足需求,杜尔贝科的团队逐一了解每名员工的住址,并标出各自的邮政编码,以便找到一处大家都方便通勤的新址,即如今的圣莱安德罗园区。公司为这次搬迁筹备了两年半,但到了2020年3月,加州突然出台新冠疫情管控措施,咖啡馆和餐厅相继停业,特朗尼由此迎来了真正的“关键考验”。
杜尔贝科表示,公司当时对各种财务情景进行了测算,研究如何在不裁员的情况下维持经营,最终发现“唯一的办法”就是尽快完成搬迁,让新设备投入运转。
她表示:“我们做到了,全体员工都安全搬入新址。之后业务开始回升:虽然4月份业务确实出现了下滑,但电商和零售业务异军突起,其他一些业务也填补了缺口。我们得以帮助咖啡馆客户重新开门营业,而我们的团队也全员坚守岗位。对我们如此珍视的团队不离不弃,最终反而让公司受益,我们既保持了发展势头,也在逆境中展现出强大的韧性。”
特朗尼应对AI裁员潮的办法
杜尔贝科解释称,在引入任何新技术、尤其是AI时,公司的重大财务决策同样会把团队放在首位。
她表示:“这500人、200人或20人,要如何创造更大的价值?”她强调,单纯把AI当成降本工具,就会忽视更重要的问题。正因为特朗尼在历次技术迭代中从未裁员,在面对AI时,杜尔贝科与团队之间反而有着更深的信任。
她补充道:“我们发现,员工更愿意接受新技术。因为他们对公司有信心,也愿意学习新事物。他们深知公司是他们的坚强后盾,而他们同样是公司的依靠。”
这种理念也体现在员工福利上。除了工资和401(k)退休计划的企业配缴外,特朗尼还有一套独特的财富共享计划,包括与公司营业收入和净利润挂钩的员工奖金,以及入职满一年即可参与的员工持股计划。杜尔贝科将这种做法称为“分享我们共同创造的财富”。
杜尔贝科表示:“员工每年都会获得新一批公司股份,公司每年还会重新进行估值。所以,最让我高兴的,莫过于在全员大会上告诉大家:‘我们刚完成新一轮估值,这是此次的增幅。’会后,我还会看到一名叉车司机跑去向我们的首席财务官提问。”
杜尔贝科表示,她曾与律师事务所和会计师事务所的人士交流,对方都提到身边的初级岗位正在迅速发生变化。但特朗尼的初级岗位招聘并未因此改变,因为杜尔贝科希望员工入职后,能在内部跨岗轮换。
她把这种模式称为“职业调配”:员工可以从基层的库存管理岗位做起,日后转向完全不同的岗位。她举例说,采购部门的卡洛斯最初在特朗尼从事供应链基层岗位,后来经过多个职位的历练,一路做到现在的岗位。
杜尔贝科表示:“他一直在‘调配’自己的职业路径,从而建立起对公司业务更全面的认识,也因此成为更有价值的团队成员。”此外,特朗尼还为员工正在上大学的子女提供暑期实习项目,也为职场新人提供“第一份工作”培养计划。
杜尔贝科总结道:“在人人感叹招人难的市场环境下,我们并没有遇到同样的挑战。我认为,这是因为我们看待岗位的角度不同——我们尊重并珍视每一个岗位上的员工。”(财富中文网)
译者:刘进龙
审校:汪皓
自大萧条以来,饮料和糖浆生产商特朗尼(Torani)从未裁减过一名员工。无论是2008年金融危机,还是全球化进程或重创美国制造业城镇的自动化浪潮,甚至是令其风味糖浆的主要客户(咖啡馆)大面积停业的新冠疫情,都不曾让特朗尼裁员。
如今,随着生成式AI和智能体AI开始重塑美国企业的初级岗位,已执掌特朗尼35年的梅拉妮·杜尔贝科,同样在思考所有企业高管都绕不开的问题:如何引入理论上可能取代员工工作的技术?而杜尔贝科还多了一层考量:如何在迈入AI时代的同时,让这家总部位于加州圣莱安德罗、有着101年历史的糖浆制造商延续从不裁员的纪录?
杜尔贝科对《财富》杂志表示:“技术进步将带来巨大变革,我们所有人都将共同经历这一过程。但我们的做法一如既往:思考如何借此为每个人创造更好的工作岗位。”
在一位朋友的引荐下,杜尔贝科结识了特朗尼的创始家族,并于1991年加入公司。据她回忆,当时公司只有9名员工,年营收约70万美元。特朗尼由意大利移民于1925年在旧金山创立,最初出售手工制作的糖浆,用于为饮品调味。1933年美国禁酒令解除后,公司转而生产利口酒。直到几十年后的1982年,特朗尼才推出如今最负盛名的咖啡调味糖浆业务。此后,公司的糖浆产品从5种增加到150多种,可添加到咖啡、鸡尾酒和汽水等各类饮品。杜尔贝科甚至表示,公司用香草糖浆“发明了风味拿铁”。
杜尔贝科表示,今年特朗尼的营收预计将突破8亿美元,而团队仅500人。过去35年间,公司年均营收增长率达到20%。
杜尔贝科表示:“大多数公司只看重财务数据,把员工视作工具。而我们恰恰相反——始终坚持员工优先,事实证明这套理念对我们行之有效。”
坚持扎根本地
杜尔贝科上任满一年时,当时规模尚小的西雅图连锁咖啡品牌星巴克(Starbucks)找到特朗尼,希望后者为其代工生产自有品牌糖浆。此前特朗尼已经是星巴克的糖浆供应商,然而是否接受这项合作,让杜尔贝科的团队产生了严重分歧,以至于他们请来了她的母校斯坦福商学院(Stanford Business School)的学生帮助分析决策。
这些学生得出的结论是,无论如何选择,特朗尼都有可能成功。但承接自有品牌代工,意味着特朗尼必须成为一家低成本生产商,并牺牲一些让公司与众不同的特质,例如用高果糖玉米糖浆替代蔗糖。
杜尔贝科回忆道:“这样一来,决策反而变简单了,因为我们所有人都可以问自己:我们究竟想打造一家什么样的公司?”
几十年后的2020年,正是这种守护企业传承的本能,让特朗尼选择留在旧金山湾区。随着公司不断壮大,旧金山工厂逐渐无法满足需求,杜尔贝科的团队逐一了解每名员工的住址,并标出各自的邮政编码,以便找到一处大家都方便通勤的新址,即如今的圣莱安德罗园区。公司为这次搬迁筹备了两年半,但到了2020年3月,加州突然出台新冠疫情管控措施,咖啡馆和餐厅相继停业,特朗尼由此迎来了真正的“关键考验”。
杜尔贝科表示,公司当时对各种财务情景进行了测算,研究如何在不裁员的情况下维持经营,最终发现“唯一的办法”就是尽快完成搬迁,让新设备投入运转。
她表示:“我们做到了,全体员工都安全搬入新址。之后业务开始回升:虽然4月份业务确实出现了下滑,但电商和零售业务异军突起,其他一些业务也填补了缺口。我们得以帮助咖啡馆客户重新开门营业,而我们的团队也全员坚守岗位。对我们如此珍视的团队不离不弃,最终反而让公司受益,我们既保持了发展势头,也在逆境中展现出强大的韧性。”
特朗尼应对AI裁员潮的办法
杜尔贝科解释称,在引入任何新技术、尤其是AI时,公司的重大财务决策同样会把团队放在首位。
她表示:“这500人、200人或20人,要如何创造更大的价值?”她强调,单纯把AI当成降本工具,就会忽视更重要的问题。正因为特朗尼在历次技术迭代中从未裁员,在面对AI时,杜尔贝科与团队之间反而有着更深的信任。
她补充道:“我们发现,员工更愿意接受新技术。因为他们对公司有信心,也愿意学习新事物。他们深知公司是他们的坚强后盾,而他们同样是公司的依靠。”
这种理念也体现在员工福利上。除了工资和401(k)退休计划的企业配缴外,特朗尼还有一套独特的财富共享计划,包括与公司营业收入和净利润挂钩的员工奖金,以及入职满一年即可参与的员工持股计划。杜尔贝科将这种做法称为“分享我们共同创造的财富”。
杜尔贝科表示:“员工每年都会获得新一批公司股份,公司每年还会重新进行估值。所以,最让我高兴的,莫过于在全员大会上告诉大家:‘我们刚完成新一轮估值,这是此次的增幅。’会后,我还会看到一名叉车司机跑去向我们的首席财务官提问。”
杜尔贝科表示,她曾与律师事务所和会计师事务所的人士交流,对方都提到身边的初级岗位正在迅速发生变化。但特朗尼的初级岗位招聘并未因此改变,因为杜尔贝科希望员工入职后,能在内部跨岗轮换。
她把这种模式称为“职业调配”:员工可以从基层的库存管理岗位做起,日后转向完全不同的岗位。她举例说,采购部门的卡洛斯最初在特朗尼从事供应链基层岗位,后来经过多个职位的历练,一路做到现在的岗位。
杜尔贝科表示:“他一直在‘调配’自己的职业路径,从而建立起对公司业务更全面的认识,也因此成为更有价值的团队成员。”此外,特朗尼还为员工正在上大学的子女提供暑期实习项目,也为职场新人提供“第一份工作”培养计划。
杜尔贝科总结道:“在人人感叹招人难的市场环境下,我们并没有遇到同样的挑战。我认为,这是因为我们看待岗位的角度不同——我们尊重并珍视每一个岗位上的员工。”(财富中文网)
译者:刘进龙
审校:汪皓
Beverage and syrup company Torani hasn’t laid off a single employee since the Great Depression. Not in 2008, not during globalization or the automation wave that gutted American manufacturing towns, and not during the pandemic that shut the cafes that buy most of its flavored syrups.
Now, as generative and agentic AI reshape entry-level work in corporate America, Melanie Dulbecco—who has run the 101-year-old, San Leandro, California-based syrup maker for 35 years—is wrestling with the same question facing executives everywhere: How can she adopt technology that could theoretically replace employees’ work? But Dulbecco has an extra consideration, and that’s navigating the AI age without breaking Torani’s no-layoffs streak.
“It is going to dramatically change things, and we’re all going to live through this together, but our approach is going to be the same as it has been,” Dulbecco told Fortune. “How do we create great jobs through this for everyone?”
After a friend got her connected with the family that owns Torani, Dulbecco joined the company in 1991, when she said it was a nine-employee operation generating about $700,000 a year. Started by Italian immigrants who sold hand-crafted syrups to flavor drinks in 1925 in San Francisco, the company pivoted to producing liqueurs after Prohibition ended in 1933. Its coffee-flavoring business, the syrups the company is best known for today, didn’t arrive until decades later, in 1982. In that time, Torani grew from five syrups to over 150 that can be added into coffee, cocktails and sodas, and Dulbecco even claimed the company “invented the flavored latte” with its vanilla syrup.
This year, the company is expected to bring in more than $800 million with just 500 employees, averaging 20% annual revenue growth over 35 years, the CEO said.
“Most companies focus on their financials, and then people are the tools,” said Dulbecco. “We look at it the other way around, and it works really well for us.”
Keeping the company local
A year into Dulbecco’s tenure, the then-small Seattle chain Starbucks approached Torani to become its private-label syrup manufacturer. Torani already supplied syrups to the company, but the decision split Dulbecco’s team so much that they brought in students from Stanford Business School, her alma mater, to sort it out.
The students said Torani could succeed either way, but private labeling meant becoming a low-cost producer, and skimping on what made Torani special, like swapping high-fructose corn syrup for cane sugar.
“It made the decision easy because then all of us who were here could say, what’s the business we want to build?” Dulbecco recalled.
Decades later in 2020, that same instinct to preserve the company’s legacy kept the company in the Bay Area. As the company outgrew its San Francisco facility, Dulbecco’s team approached every employee and mapped out their respective zip codes to find a commutable site: the current San Leandro campus. Two and a half years went into planning the move, but then in March, California’s Covid-19 order landed, and it became a “moment of truth” for Torani as cafes and restaurants started shutting down.
Dulbecco said the company ran financial scenarios of how they would keep the business afloat without letting anyone go, and “the only way” was to move as soon as possible and get their new equipment running.
“We made it—everyone, safely—and then when things picked up again—because business did go down in April—it picked up because e-commerce took off, retail took off, some other things filled the gaps. We could help our cafe customers reopen their doors and our team was here,” she said. “Being committed to our team, whom we care so much about, ends up really being to our benefit to continue to create the momentum and to be resilient in the hard times.”
The Torani antidote to AI layoffs
Dulbecco explained her team also takes precedence in major financial decisions when incorporating any new technology, especially AI.
“What are those 500 people, or 200 people, or 20 people doing to add more value?” she said. Treating AI purely as a way to slash costs, she argued, misses the bigger picture. Because Torani hasn’t laid off people as new tech comes in, there’s more trust between Dulbecco and her team when it comes to AI.
“What we find is our team is more likely to embrace new technologies also because there’s confidence and an openness to learning new things because they know we’ve got their backs and they’ve got ours,” she added.
Dulbecco said that shows up in employees’ benefits as well. Torani has a unique wealth sharing plan on top of 401(k) matching and salaries, including bonuses for every employee tied to Torani’s top-line revenue and bottom-line profits, and an employee stock ownership plan that kicks in after a year. She called this “sharing the wealth we create together.”
“Every year people get a new tranche of shares, and every year we do a new valuation, so there’s nothing that makes me happier than when we, in a town hall meeting, share, ‘Hey, we just did our valuation, here’s been the increase,’ and then afterwards, I see a forklift driver ask our CFO questions,” Dulbecco said.
Dulbecco said she’s talked to people at law and accounting firms who describe entry-level work changing fast around them, but Torani’s entry level hiring hasn’t changed because Dulbecco expects people to move around once they’re in.
She called it “career mixology,” where an employee may start in an entry-level inventory role and may move into something completely different later on. She pointed to a procurement staffer named Carlos who first started at the company in an entry-level supply-chain job before working through several other positions to his current post.
“He’s mixing up his career,” said Dulbecco, “building a broader perspective of the business, which makes him a more valuable team member as well.” Torani also runs a summer internship program for their college-age children, plus “first job programs” for newcomers.
“In a market where people say it’s hard to hire, we have not had the same challenge, and I think it’s because we look at roles differently,” Dulbecco said. “We appreciate people in every role.”