
立陶宛营销自动化软件公司Omnisend的管理层曾尝试过许多常规策略,希望推动员工使用AI。他们制作游戏和视频,帮助团队熟悉各类AI工具及其功能;还设立了每月一次的“AI日”,要求员工腾出时间探索该技术。
Omnisend的AI运营负责人伯纳德·迈耶对《财富》杂志表示:“这些方法一度奏效,但后来我们发现遇到了瓶颈,因为我们虽然在活跃度和生产力方面得到了提升,却未必能转化为实际影响。”
他们认为,要想在AI时代真正实现公司转型,就必须取得可衡量的业务影响。为了朝着这一目标迈进,Omnisend推出了一项新举措:对于能够利用AI创造可衡量业务影响的员工提供季度加薪。公司看重的并非对AI工具的浅层应用,而是特别要求员工发现并运用AI,从而为公司带来实质性突破。在该计划实施后的首个季度(即第一季度),全公司246名员工中,超过半数符合条件,目前已获得2%至4%的加薪。
在接受《财富》杂志采访时,Omnisend联合创始人兼首席执行官里蒂斯·劳里斯表示,他希望“为高效率员工支付更高薪酬”。他还强调,他坚信未来劳动力市场将奖励那些善用AI的人,而那些不会使用AI的人将付出代价。
在谈及对就业市场变化的判断时,劳里斯表示:“我们认为AI本身并不会威胁人类的就业,但同时,公司也一直在直言不讳地传递另一个信息:你将会失去工作,至少是你今天所从事的这类工作。所以,你作为个体要么主动转型去适应未来的需求;要么你就会失去工作。”
如何评估业务影响
Omnisend一直实行按季度调薪,因此这种节奏并不新鲜。真正的新变化在于,这套机制成为传统绩效评估之外的另一条加薪通道。为此,公司管理层必须明确如何将AI使用与业务成果直接挂钩。
管理层决定,员工必须至少在以下三个领域之一展示可衡量的价值,才能获得加薪资格:效率提升(显著节省时间或成本)、业务影响(关键绩效指标改善、质量提升或业务成果优化),以及可规模化应用(工作流程被团队成员或多个团队采纳)。
在第一季度获得加薪的案例中,财务团队将发票处理流程的大部分环节自动化。该团队最初的目标是将36%的流程自动化,最终自动化比例提升至85%。由于这一工作流程由团队共同努力构建和实施,因此所有参与项目的财务团队成员都获得了加薪。此外,法务团队成员因利用AI开展供应商评估和法律信息分析流程,减少了人工审核时间,也获得了加薪。还有多名工程师开发出利用AI改进工作流程的方法,被多个团队采用,因此也获得加薪。
劳里斯承认,要衡量AI应用带来的业务影响“确实非常困难”,而且有些岗位的评估难度更大。例如产品经理的工作流程并不固定,他们负责制定产品路线图,但真正执行这些规划的是工程师团队。因此,公司不得不建立一套他所谓的“客观的主观评价标准”,以评估产品经理所产生的业务影响。
每位管理者都负责对直属下属进行评估,决定谁符合加薪条件,并确定加薪幅度。AI并不是决定薪酬的唯一因素,员工仍然照常参加常规薪酬评审,而AI加薪机制也不会影响其他绩效考核内容。不过,如果能够证明自己通过AI产生了影响,员工就有机会获得高于常规评审结果的薪资增长。劳里斯表示,管理者应当把基于AI的加薪机制视为推动AI应用普及的工具。
迈耶表示:“我们正从多个层面激励员工,而金钱只是其中之一。这同样是公司对内部AI先锋的一种认可。他们有机会向整个组织分享自己的知识,并被视为对AI充满热情的积极践行者。”
比拼文化
总体而言,迈耶认为,这项基于AI的季度加薪机制本质上是在“提高标准”。
迈耶描绘了一番员工与同事进行对比的假设场景。他表示:“你会环顾四周,发现团队里六个人中有三个人获得了加薪。到了下一个季度,可能又有一两个人获得了加薪。”
劳里斯表示,公司不会在全公司范围内公开宣布加薪名单,但也“不会限制团队内部分享相关信息”。他和迈耶都认为,甚至某种程度上也期待,员工之间会私下讨论。团队管理者同样可以在团队内部公开谈论谁获得了AI加薪、谁没有获得。
劳里斯表示:“管理者完全可以把它当作一种工具来使用,并在团队内部公开说明,比如:‘看看这些同事获得了加薪,而你却没有。难道你不想迎头赶上吗?’”
从更宏观的角度来看,这项举措正在将Omnisend管理层的理念付诸行动。在他们看来,这不仅将决定公司的未来,也将决定AI主导的新商业时代对员工的期待。劳里斯表示,公司需要转型,而管理层也愿意帮助员工在个人层面实现转型。
他表示:“这是一个非常明确的信号,进一步强化了我们的核心信息:有些员工的薪资涨幅已经超过了其他人。未来五年或十年里,你是想获得更高收入,还是选择维持现状,这完全取决于你自己。”(财富中文网)
译者:刘进龙
审校:汪皓
立陶宛营销自动化软件公司Omnisend的管理层曾尝试过许多常规策略,希望推动员工使用AI。他们制作游戏和视频,帮助团队熟悉各类AI工具及其功能;还设立了每月一次的“AI日”,要求员工腾出时间探索该技术。
Omnisend的AI运营负责人伯纳德·迈耶对《财富》杂志表示:“这些方法一度奏效,但后来我们发现遇到了瓶颈,因为我们虽然在活跃度和生产力方面得到了提升,却未必能转化为实际影响。”
他们认为,要想在AI时代真正实现公司转型,就必须取得可衡量的业务影响。为了朝着这一目标迈进,Omnisend推出了一项新举措:对于能够利用AI创造可衡量业务影响的员工提供季度加薪。公司看重的并非对AI工具的浅层应用,而是特别要求员工发现并运用AI,从而为公司带来实质性突破。在该计划实施后的首个季度(即第一季度),全公司246名员工中,超过半数符合条件,目前已获得2%至4%的加薪。
在接受《财富》杂志采访时,Omnisend联合创始人兼首席执行官里蒂斯·劳里斯表示,他希望“为高效率员工支付更高薪酬”。他还强调,他坚信未来劳动力市场将奖励那些善用AI的人,而那些不会使用AI的人将付出代价。
在谈及对就业市场变化的判断时,劳里斯表示:“我们认为AI本身并不会威胁人类的就业,但同时,公司也一直在直言不讳地传递另一个信息:你将会失去工作,至少是你今天所从事的这类工作。所以,你作为个体要么主动转型去适应未来的需求;要么你就会失去工作。”
如何评估业务影响
Omnisend一直实行按季度调薪,因此这种节奏并不新鲜。真正的新变化在于,这套机制成为传统绩效评估之外的另一条加薪通道。为此,公司管理层必须明确如何将AI使用与业务成果直接挂钩。
管理层决定,员工必须至少在以下三个领域之一展示可衡量的价值,才能获得加薪资格:效率提升(显著节省时间或成本)、业务影响(关键绩效指标改善、质量提升或业务成果优化),以及可规模化应用(工作流程被团队成员或多个团队采纳)。
在第一季度获得加薪的案例中,财务团队将发票处理流程的大部分环节自动化。该团队最初的目标是将36%的流程自动化,最终自动化比例提升至85%。由于这一工作流程由团队共同努力构建和实施,因此所有参与项目的财务团队成员都获得了加薪。此外,法务团队成员因利用AI开展供应商评估和法律信息分析流程,减少了人工审核时间,也获得了加薪。还有多名工程师开发出利用AI改进工作流程的方法,被多个团队采用,因此也获得加薪。
劳里斯承认,要衡量AI应用带来的业务影响“确实非常困难”,而且有些岗位的评估难度更大。例如产品经理的工作流程并不固定,他们负责制定产品路线图,但真正执行这些规划的是工程师团队。因此,公司不得不建立一套他所谓的“客观的主观评价标准”,以评估产品经理所产生的业务影响。
每位管理者都负责对直属下属进行评估,决定谁符合加薪条件,并确定加薪幅度。AI并不是决定薪酬的唯一因素,员工仍然照常参加常规薪酬评审,而AI加薪机制也不会影响其他绩效考核内容。不过,如果能够证明自己通过AI产生了影响,员工就有机会获得高于常规评审结果的薪资增长。劳里斯表示,管理者应当把基于AI的加薪机制视为推动AI应用普及的工具。
迈耶表示:“我们正从多个层面激励员工,而金钱只是其中之一。这同样是公司对内部AI先锋的一种认可。他们有机会向整个组织分享自己的知识,并被视为对AI充满热情的积极践行者。”
比拼文化
总体而言,迈耶认为,这项基于AI的季度加薪机制本质上是在“提高标准”。
迈耶描绘了一番员工与同事进行对比的假设场景。他表示:“你会环顾四周,发现团队里六个人中有三个人获得了加薪。到了下一个季度,可能又有一两个人获得了加薪。”
劳里斯表示,公司不会在全公司范围内公开宣布加薪名单,但也“不会限制团队内部分享相关信息”。他和迈耶都认为,甚至某种程度上也期待,员工之间会私下讨论。团队管理者同样可以在团队内部公开谈论谁获得了AI加薪、谁没有获得。
劳里斯表示:“管理者完全可以把它当作一种工具来使用,并在团队内部公开说明,比如:‘看看这些同事获得了加薪,而你却没有。难道你不想迎头赶上吗?’”
从更宏观的角度来看,这项举措正在将Omnisend管理层的理念付诸行动。在他们看来,这不仅将决定公司的未来,也将决定AI主导的新商业时代对员工的期待。劳里斯表示,公司需要转型,而管理层也愿意帮助员工在个人层面实现转型。
他表示:“这是一个非常明确的信号,进一步强化了我们的核心信息:有些员工的薪资涨幅已经超过了其他人。未来五年或十年里,你是想获得更高收入,还是选择维持现状,这完全取决于你自己。”(财富中文网)
译者:刘进龙
审校:汪皓
Leadership at Lithuania-based marketing automation firm Omnisend tried many of the usual tactics to get employees to use AI. They created games and videos to help the team get more familiar with AI tools and capabilities. They also hosted monthly “AI days,” asking employees to clear their calendars to spend time experimenting with the technology.
“It worked for a while until we realized we’re hitting a wall, because now we have activity and productivity, but we don’t necessarily have impact,” Bernard Meyer, head of AI operations at Omnisend, told Fortune.
To start moving toward the measurable business impact they felt would be necessary to truly transform the company for the AI era, they added a new initiative: offering quarterly salary increases for employees who use AI in ways that create measurable business impact. They’re not looking for causal usage of AI tools, but specifically for employees to discover and use AI in ways that move the needle for the company at large. For Q1, the first quarter with the initiative in place, just over half of the company’s 246 employees qualified and received raises between 2% and 4% so far.
Speaking with Fortune, Omnisend cofounder and CEO Rytis Lauris expressed wanting “to pay higher salaries for highly effective people.” He also emphasized his belief that the labor market will reward those who learn how to use AI well—at the expense of those who don’t.
“We think that AI is not threatening your job, but at the same time, we very loudly, vocally said that you will lose your jobs, the jobs as they are today,” said Lauris, describing the general shift he anticipates in the job market. “So it’s either you as individuals transform for the future needs, or you will lose your jobs.”
Evaluating business impact
Omnisend has historically offered salary increases on a quarterly basis, so this cadence isn’t new. But this new approach—an additional way to earn raises on top of the typical review process—required leadership to determine specifically how to correlate AI usage to business outcomes.
They decided that to qualify, employees would have to show measurable value in at least one of three areas: efficiency (meaningful time or cost savings); impact (KPI movement, improved quality, better business outcomes); or scalable adoption (workflows adopted by teammates or across teams).
In one example of work that earned the compensation bump for Q1, the finance team automated a major part of invoice processing, surpassing the original goal to automate 36% of the process and ultimately reached up to 85% automation. Since the workflow was built and implemented through a shared team effort, all members of the finance team involved received the pay increase. Additionally, members of the legal team earned the raise for using AI for vendor assessment and legal intelligence workflows, reducing manual review time. Several engineers also received raises for finding ways to use AI to improve workflows that were adopted across teams.
Lauris admits it’s “honestly really difficult” to measure the business impact of AI adoption, and it’s more challenging for some job functions than others. For product managers, for example, their workflows aren’t consistent, and while they create a road map, it’s really the engineers who execute it. They had to agree on an “objective subjective measurement” to evaluate product managers on their impact.
Each manager is responsible for conducting the reviews for their direct reports, determining who meets the goal for the salary increase, and what percentage raise to give them. AI is not the sole factor informing compensation; employees still go through the regular salary review process as usual, and the AI salary bump does not affect any other part of that evaluation. But demonstrating AI impact does give employees a chance to earn more than they would otherwise, and Lauris said managers should use the AI-based raises as a tool to push AI adoption.
“We’re trying to motivate people on many levels, and one of those is money. It is also recognition as an AI champion within the company,” said Meyer. “They get the chance to share their knowledge across the organization, to be seen as AI enthusiasts.”
Comparison culture
Overall, Meyer said he sees the AI-based quarterly raises as “a bar raiser.”
“You are looking around at the team, and you see that of six people on the team, three of them got it. And then next quarter, an additional one or two people get it,” he said, offering a hypothetical of how an employee would compare themselves to their peers.
While Lauris said they’re not publicly announcing who gets the raises across the company, they also “don’t restrict sharing it within teams.” He and Meyer imagine—and seem to be counting on—teammates talking about it among themselves. Individual managers can also speak openly about who’s earning AI-based raises and who isn’t within their teams.
“[Managers] can use it as a tool and publish it within the team, like, ‘Look, these colleagues got salary raises, and you did not, so would you like to catch up?’” said Lauris.
In a larger sense, the initiative is putting into action what Omnisend leadership believes will dictate not only the future of the company, but also what’s expected from workers in the new era of AI-led business. The company needs to transform, Lauris said, and leadership is also willing to help people transform on the individual level.
“It’s a very, very clear message strengthening the main message that some people’s salaries are already increasing more than others, and it’s absolutely on you if you want to earn well in the upcoming five or 10 years or you want to stay where you are,” he said.