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Z世代员工担心AI抢走饭碗,蓄意破坏企业AI部署

Jake Angelo
2026-04-11

人工智能应用过程中,一大阻力让企业始料未及:企业内部员工。

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许多员工拒绝使用人工智能工具,有些人甚至承认篡改效果评估数据,刻意拉低人工智能的表现评分。图片来源:Maskot/Getty Images

人工智能的能力日益精进,企业管理层正争相部署这项技术以保持竞争力。

人工智能应用过程中,一大阻力让企业始料未及:企业内部员工。

企业级AI智能体公司Writer与调研机构Workplace Intelligence周二发布的最新报告显示,相当一部分员工正主动破坏所在企业的人工智能部署计划。这份报告调研了美国、英国及欧洲的2400名知识工作者,其中包含1200名企业高管。结果显示,29%的员工承认曾破坏公司的人工智能战略,而在Z世代员工中,这一比例飙升至44%。

破坏行为包括:将企业专有信息输入公共人工智能工具、使用未经公司批准的人工智能工具;部分员工直接拒绝使用人工智能工具;还有人甚至承认篡改效果评估数据,或刻意生成低质量内容,拉低人工智能的表现评分。

随着人工智能在社会各领域日益普及,不少人却对其产生抵触情绪。美国全国广播公司新闻台近期的一项民意调查显示,在美国登记选民中,仅26%对人工智能持积极看法,46%的人持负面看法。

与此同时,企业管理者与人工智能专家接连发出警告,称人工智能将对人类劳动者构成威胁。Anthropic首席执行官达里奥·阿莫迪(Dario Amodei)表示,人工智能可能取代半数入门级白领岗位,而这正是当下众多Z世代员工所处的岗位层级。微软人工智能负责人穆斯塔法·苏莱曼(Mustafa Suleyman)今年早些时候也发出类似警告,称所有白领工作可能在18个月内实现自动化。

Anthropic上月发布的一项研究发现,从理论上讲,人工智能已经能够完成计算机科学、法律、商业、金融及其他主要白领领域的绝大多数工作任务。随着人们对人工智能自动化的担忧逐渐成为现实,许多员工,包括相当一部分Z世代员工,正在反抗,不愿接受自己的职业生涯就此走向终结的宿命。

员工为何要破坏人工智能,以及为何此举会适得其反

在承认曾破坏公司人工智能技术的员工中,30%的人表示是因为担心人工智能会抢走自己的工作。“淘汰恐惧”(FOBO,Fear of Becoming Obsolete)现象十分普遍。毕马威(KPMG)11月的一项调查也发现,4成员工担心人工智能会取代自己的工作。然而颇具讽刺意味的是,该调查发现,拒绝使用人工智能的员工实际上比拥抱这项技术的员工更易面临裁员风险。60%的高管表示,他们正考虑裁减拒绝使用人工智能的员工。另有28%的受访者担忧这项技术存在安全风险。26%的人认为这项技术削弱了自身的创造力或在公司的价值。还有26%的受访者指出,公司的人工智能战略执行不力。

尽管一些公司正争相部署AI智能体,但麻省理工学院(MIT)去年发布的一份报告指出,企业95%的生成式人工智能试点项目宣告失败,原因并非技术质量不达标,而是工具与组织之间存在学习鸿沟。

尽管一些员工在消极抵触,研究人员发现,那些主动将人工智能融入工作流程的员工正脱颖而出。Workplace Intelligence管理合伙人丹·肖贝尔(Dan Schawbel)表示,与迟迟不愿接纳人工智能的员工相比,那些熟练运用生成式人工智能的“超级用户”更易凭借工作表现获得回报。

肖贝尔在声明中称:“与迟迟未接纳这些工具的员工相比,我们调查的超级用户在过去一年中获得晋升和加薪的可能性高出约3倍。超级用户每周可借助人工智能工具节省近9小时工作时间,是迟迟未接纳人工智能员工报告的节省时长(2小时)的4.5倍。”

Writer与Workplace Intelligence的这份报告显示,77%的高管表示,随着管理层致力于借助人工智能引领公司走向未来,那些不愿熟练掌握人工智能技能的员工将不再被纳入晋升或领导岗位的考察范围。此外,69%的高管正计划开展与人工智能相关的裁员。不过,Writer首席执行官兼联合创始人梅·哈比卜(May Habib)指出,最成功的企业并非依赖裁员,而是通过优化布局,实现代理式人工智能与人类能力的高效协同。

哈比卜在声明中表示:“那些以人机协作为核心彻底重塑运营模式的企业管理者,正以竞争对手无法复制的方式不断积累自身优势。”(财富中文网)

译者:中慧言-王芳

人工智能的能力日益精进,企业管理层正争相部署这项技术以保持竞争力。

人工智能应用过程中,一大阻力让企业始料未及:企业内部员工。

企业级AI智能体公司Writer与调研机构Workplace Intelligence周二发布的最新报告显示,相当一部分员工正主动破坏所在企业的人工智能部署计划。这份报告调研了美国、英国及欧洲的2400名知识工作者,其中包含1200名企业高管。结果显示,29%的员工承认曾破坏公司的人工智能战略,而在Z世代员工中,这一比例飙升至44%。

破坏行为包括:将企业专有信息输入公共人工智能工具、使用未经公司批准的人工智能工具;部分员工直接拒绝使用人工智能工具;还有人甚至承认篡改效果评估数据,或刻意生成低质量内容,拉低人工智能的表现评分。

随着人工智能在社会各领域日益普及,不少人却对其产生抵触情绪。美国全国广播公司新闻台近期的一项民意调查显示,在美国登记选民中,仅26%对人工智能持积极看法,46%的人持负面看法。

与此同时,企业管理者与人工智能专家接连发出警告,称人工智能将对人类劳动者构成威胁。Anthropic首席执行官达里奥·阿莫迪(Dario Amodei)表示,人工智能可能取代半数入门级白领岗位,而这正是当下众多Z世代员工所处的岗位层级。微软人工智能负责人穆斯塔法·苏莱曼(Mustafa Suleyman)今年早些时候也发出类似警告,称所有白领工作可能在18个月内实现自动化。

Anthropic上月发布的一项研究发现,从理论上讲,人工智能已经能够完成计算机科学、法律、商业、金融及其他主要白领领域的绝大多数工作任务。随着人们对人工智能自动化的担忧逐渐成为现实,许多员工,包括相当一部分Z世代员工,正在反抗,不愿接受自己的职业生涯就此走向终结的宿命。

员工为何要破坏人工智能,以及为何此举会适得其反

在承认曾破坏公司人工智能技术的员工中,30%的人表示是因为担心人工智能会抢走自己的工作。“淘汰恐惧”(FOBO,Fear of Becoming Obsolete)现象十分普遍。毕马威(KPMG)11月的一项调查也发现,4成员工担心人工智能会取代自己的工作。然而颇具讽刺意味的是,该调查发现,拒绝使用人工智能的员工实际上比拥抱这项技术的员工更易面临裁员风险。60%的高管表示,他们正考虑裁减拒绝使用人工智能的员工。另有28%的受访者担忧这项技术存在安全风险。26%的人认为这项技术削弱了自身的创造力或在公司的价值。还有26%的受访者指出,公司的人工智能战略执行不力。

尽管一些公司正争相部署AI智能体,但麻省理工学院(MIT)去年发布的一份报告指出,企业95%的生成式人工智能试点项目宣告失败,原因并非技术质量不达标,而是工具与组织之间存在学习鸿沟。

尽管一些员工在消极抵触,研究人员发现,那些主动将人工智能融入工作流程的员工正脱颖而出。Workplace Intelligence管理合伙人丹·肖贝尔(Dan Schawbel)表示,与迟迟不愿接纳人工智能的员工相比,那些熟练运用生成式人工智能的“超级用户”更易凭借工作表现获得回报。

肖贝尔在声明中称:“与迟迟未接纳这些工具的员工相比,我们调查的超级用户在过去一年中获得晋升和加薪的可能性高出约3倍。超级用户每周可借助人工智能工具节省近9小时工作时间,是迟迟未接纳人工智能员工报告的节省时长(2小时)的4.5倍。”

Writer与Workplace Intelligence的这份报告显示,77%的高管表示,随着管理层致力于借助人工智能引领公司走向未来,那些不愿熟练掌握人工智能技能的员工将不再被纳入晋升或领导岗位的考察范围。此外,69%的高管正计划开展与人工智能相关的裁员。不过,Writer首席执行官兼联合创始人梅·哈比卜(May Habib)指出,最成功的企业并非依赖裁员,而是通过优化布局,实现代理式人工智能与人类能力的高效协同。

哈比卜在声明中表示:“那些以人机协作为核心彻底重塑运营模式的企业管理者,正以竞争对手无法复制的方式不断积累自身优势。”(财富中文网)

译者:中慧言-王芳

AI’s capabilities are growing more sophisticated by the day, and business leaders are rushing to adopt the technology to remain competitive.

But one obstacle to AI adoption is catching companies off guard: their own workers.

A new report published Tuesday from enterprise AI agent firm Writer and research firm Workplace Intelligence finds a significant share of employees are actively trying to sabotage their company’s AI rollout. The report—a survey of 2,400 knowledge workers across the U.S., the U.K., and Europe, including 1,200 C-suite executives—found 29% of employees admit to sabotaging their company’s AI strategy. That number jumps to 44% among Gen Z workers.

The sabotage entails entering proprietary information into public AI tools, or using unapproved AI tools. Some employees report outright refusing to use AI tools. Others have even admitted to tampering with performance reviews or intentionally generating low-output work to make AI appear less effective.

As AI becomes ubiquitous across society, many people are growing to hate it. A recent NBC News poll found just 26% of registered U.S. voters have a positive view of AI, while 46% hold a negative view.

Meanwhile, business leaders and AI experts have issued successive warnings about the threat AI poses to human workers. Anthropic CEO Dario Amodei said AI could snatch half of entry-level, white-collar jobs, roles many Gen Z workers hold today. Microsoft AI chief Mustafa Suleyman issued a similar warning earlier this year, saying all white-collar work could be automated in 18 months.

An Anthropic study released last month found AI is already theoretically capable of completing the majority of tasks associated with computer science, law, business, and finance, and other major white-collar fields. As the fear of AI automation slowly materializes into reality, many workers, including a sizable chunk of Gen Z employees, are pushing back against the assumed doomed fate of their careers.

Why employees are sabotaging AI—and why it’s backfiring

Of those workers who admitted to sabotaging their company’s AI technology, 30% cited fear AI would take their job. “FOBO”—fear of becoming obsolete—is widespread. KPMG similarly found in November four in 10 workers fear AI could take their job. But ironically, the survey found workers who refuse to adopt AI are actually more vulnerable to layoffs than those embracing the technology. Sixty percent of executives said they’re considering cutting employees who refuse to adopt AI. Another 28% are concerned about the technology’s security risks. Twenty-six percent think the technology diminishes their creativity or value within the company. Another 26% cite poorly executed company AI strategy.

Even as some companies rush to implement AI agents, an MIT report released last year also found 95% of generative AI pilots at companies are failing not because of the quality of the technology, but the learning gap between tools and organizations.

Yet as some employees drag their feet, researchers found the workers actively implementing AI into their workflows are getting ahead. Dan Schawbel, managing partner at Workplace Intelligence, said AI “super-users,” workers who have mastered generative AI to a high degree of proficiency, are being rewarded for their work more so than laggards.

“The super-users we surveyed were around 3x more likely to have received both a promotion and pay raise in the past year, compared to employees who have been slow to adopt these tools,” Schawbel said in a statement. “Top AI users are also saving nearly nine hours per week using AI—4.5x more than the two hours a week reported by AI laggards.”

A staggering 77% of executives said those employees who refuse to become proficient in AI won’t be considered for promotions or leadership roles as business leaders aim to steer their companies into the future with AI, according to the Writer and Workplace Intelligence report. And 69% are planning AI-related layoffs. But May Habib, CEO and cofounder of Writer, said the most successful companies are not relying on layoffs: They’re optimizing the balance between agentic AI and human capabilities.

“The leaders who are putting in the work to radically redesign operations with human-agent collaboration at the center are the ones compounding their advantage in ways competitors can’t replicate,” Habib said in a statement.

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
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