
许多客户询问:“企业应如何调整架构,以顺应人工智能的发展浪潮?”
但几乎没有客户提出最终决定人工智能能否创造价值的核心问题:“我们是否在投资人类的核心优势——大脑?”
在当今劳动力市场,技术的获取已不再构成竞争优势,人类能力才是关键。在颠覆性变革与不确定性叠加的时代,人工智能正重塑工作模式,那些在韧性、同理心和创造力等方面展现出卓越能力的员工,将愈发受到企业的倚重。然而,人工智能驱动的变革正不断提速,这些能力面临着被弱化的风险(恰在最为需要这些能力的时刻)。麦肯锡健康研究院与世界经济论坛的最新研究指出,人工智能时代的赢家,会以投入技术的同等雄心,大力投资“脑力资本”。
脑力资本是与物质资本、金融资本同等重要的经济资产。它建立在两大基石之上。其一是脑健康,指大脑功能处于最佳状态,需通过预防和治疗精神疾病、神经系统疾病及物质使用障碍问题来实现。其二为脑技能,涵盖认知能力、人际交往能力、自我领导力及技术素养,这些能力使人们能够适应变化、开拓创新并发挥领导作用。二者相互依存:良好的脑健康有助于提升脑技能,反之亦然。
鉴于医疗成本持续攀升,再加上大脑相关疾病致残负担急剧加重,脑力资本建设的经济价值日益凸显,已经达到前所未有的程度。麦肯锡健康研究院估算,通过现有干预手段改善脑健康状况,到2050年每年可为全球国内生产总值累计贡献高达6.2万亿美元,同时还能挽回数以百万计的健康寿命年。而这仅是冰山一角——若将未来科学突破所能带来的效益纳入考量,其产生的实际经济价值将更为可观。
但这仅仅是个开端。在商业领域,注重员工脑力资本开发的企业将拥有一支实力更强、应变更敏捷且生产效率更高的员工队伍。对于雇主而言,积极投资员工健康(包括脑健康)可推动全球国内生产总值增长12%。从个体层面看,整体健康状况更佳的员工表示,自身创新能力更强,工作表现更出色,同时也能更好地平衡工作与生活。此外,人类需具备与人工智能协同工作的能力,这一能力本身就是脑技能的重要组成部分,也是人工智能转型进程中亟待解决的关键问题。
从许多方面来看,雇主们早已意识到这一点。2025年世界经济论坛开展的一项全球调研显示,雇主们预计,到2030年,将有59%的员工需要掌握新技能。在未来职场最受青睐的十大特质中,好奇心和分析性思维等脑技能占据了其中六项。要学习并适应未来职场所需的技能,离不开强健且健康的大脑。
因此,脑力资本建设将成为竞争优势;事实上,它应被视为战略领导层面的优先事项,唯有如此,人类智慧与人工智能才能协同发力,提升生产效率与业绩表现。然而,即便领导者认识到这一点,也往往不知从何入手。以下三种方法可供参考。
首先,需为员工提供支持,助力其提升脑力资本。例如,借助数字化提醒工具,督促员工适时休息,以维持精力与专注力;提升管理者的大脑健康素养,使其能识别职场中的风险与保护要素,从而为团队提供更具针对性的支持。研究表明,开展以提升心理灵活性为目标的培训,有助于增强员工的抗压能力,减少职业倦怠,并提升个人成就感。
其次,将人工智能嵌入工作流程,而非将其应用于单一任务或试点项目(这类项目只是叠加在其他工作之上)。充分考量认知工效学的人工智能原生工作流程,能帮助员工学习新技能、练习关键任务并管理认知负荷。这有助于员工建立信心,不仅是对新工具的信心,也是对自己使用这些工具能力的信心。目前,这一领域仍有极大的改进空间:去年,仅有1%的领导者表示,人工智能已完全融入其工作模式。
最后,需重新设计会议规范、绩效目标等工作体系以培育脑力资本。确保员工有时间进行思考、学习和试验。目标在于构建人类、智能体与机器人之间的真正协作关系。例如,企业可利用人工智能安排日程、进行翻译或处理行政事务,而人类则继续负责沟通、指导和批判性思考——这些是建立信任、提升绩效的关键所在。
人工智能能为企业乃至全人类创造巨大价值,但实现这一目标的前提是,人类始终处于核心地位。那些只注重技术投入,却忽视脑力资本建设的企业,最终会发现制约自身发展的并非算法,而是员工专注力不足、领导力欠缺以及适应能力薄弱。相反,那些系统性投资脑力资本建设的企业,将更具创新活力,更能留住顶尖人才,从而实现蓬勃发展。
人工智能时代的赢家,并不是那些运用人工智能最多的企业,而是那些依托大脑健康、技能卓越的人才充分发挥人工智能潜能的企业。(财富中文网)
鲍勃·斯滕菲尔斯(Bob Sternfels)是麦肯锡(McKinsey & Company)全球管理合伙人。露西·佩雷斯(Lucy Pérez)是麦肯锡高级合伙人,同时担任麦肯锡健康研究院(McKinsey Health Institute)全球负责人。
Fortune.com上发表的评论文章中表达的观点,仅代表作者本人的观点,不代表《财富》杂志的观点和立场。
译者:中慧言-王芳
许多客户询问:“企业应如何调整架构,以顺应人工智能的发展浪潮?”
但几乎没有客户提出最终决定人工智能能否创造价值的核心问题:“我们是否在投资人类的核心优势——大脑?”
在当今劳动力市场,技术的获取已不再构成竞争优势,人类能力才是关键。在颠覆性变革与不确定性叠加的时代,人工智能正重塑工作模式,那些在韧性、同理心和创造力等方面展现出卓越能力的员工,将愈发受到企业的倚重。然而,人工智能驱动的变革正不断提速,这些能力面临着被弱化的风险(恰在最为需要这些能力的时刻)。麦肯锡健康研究院与世界经济论坛的最新研究指出,人工智能时代的赢家,会以投入技术的同等雄心,大力投资“脑力资本”。
脑力资本是与物质资本、金融资本同等重要的经济资产。它建立在两大基石之上。其一是脑健康,指大脑功能处于最佳状态,需通过预防和治疗精神疾病、神经系统疾病及物质使用障碍问题来实现。其二为脑技能,涵盖认知能力、人际交往能力、自我领导力及技术素养,这些能力使人们能够适应变化、开拓创新并发挥领导作用。二者相互依存:良好的脑健康有助于提升脑技能,反之亦然。
鉴于医疗成本持续攀升,再加上大脑相关疾病致残负担急剧加重,脑力资本建设的经济价值日益凸显,已经达到前所未有的程度。麦肯锡健康研究院估算,通过现有干预手段改善脑健康状况,到2050年每年可为全球国内生产总值累计贡献高达6.2万亿美元,同时还能挽回数以百万计的健康寿命年。而这仅是冰山一角——若将未来科学突破所能带来的效益纳入考量,其产生的实际经济价值将更为可观。
但这仅仅是个开端。在商业领域,注重员工脑力资本开发的企业将拥有一支实力更强、应变更敏捷且生产效率更高的员工队伍。对于雇主而言,积极投资员工健康(包括脑健康)可推动全球国内生产总值增长12%。从个体层面看,整体健康状况更佳的员工表示,自身创新能力更强,工作表现更出色,同时也能更好地平衡工作与生活。此外,人类需具备与人工智能协同工作的能力,这一能力本身就是脑技能的重要组成部分,也是人工智能转型进程中亟待解决的关键问题。
从许多方面来看,雇主们早已意识到这一点。2025年世界经济论坛开展的一项全球调研显示,雇主们预计,到2030年,将有59%的员工需要掌握新技能。在未来职场最受青睐的十大特质中,好奇心和分析性思维等脑技能占据了其中六项。要学习并适应未来职场所需的技能,离不开强健且健康的大脑。
因此,脑力资本建设将成为竞争优势;事实上,它应被视为战略领导层面的优先事项,唯有如此,人类智慧与人工智能才能协同发力,提升生产效率与业绩表现。然而,即便领导者认识到这一点,也往往不知从何入手。以下三种方法可供参考。
首先,需为员工提供支持,助力其提升脑力资本。例如,借助数字化提醒工具,督促员工适时休息,以维持精力与专注力;提升管理者的大脑健康素养,使其能识别职场中的风险与保护要素,从而为团队提供更具针对性的支持。研究表明,开展以提升心理灵活性为目标的培训,有助于增强员工的抗压能力,减少职业倦怠,并提升个人成就感。
其次,将人工智能嵌入工作流程,而非将其应用于单一任务或试点项目(这类项目只是叠加在其他工作之上)。充分考量认知工效学的人工智能原生工作流程,能帮助员工学习新技能、练习关键任务并管理认知负荷。这有助于员工建立信心,不仅是对新工具的信心,也是对自己使用这些工具能力的信心。目前,这一领域仍有极大的改进空间:去年,仅有1%的领导者表示,人工智能已完全融入其工作模式。
最后,需重新设计会议规范、绩效目标等工作体系以培育脑力资本。确保员工有时间进行思考、学习和试验。目标在于构建人类、智能体与机器人之间的真正协作关系。例如,企业可利用人工智能安排日程、进行翻译或处理行政事务,而人类则继续负责沟通、指导和批判性思考——这些是建立信任、提升绩效的关键所在。
人工智能能为企业乃至全人类创造巨大价值,但实现这一目标的前提是,人类始终处于核心地位。那些只注重技术投入,却忽视脑力资本建设的企业,最终会发现制约自身发展的并非算法,而是员工专注力不足、领导力欠缺以及适应能力薄弱。相反,那些系统性投资脑力资本建设的企业,将更具创新活力,更能留住顶尖人才,从而实现蓬勃发展。
人工智能时代的赢家,并不是那些运用人工智能最多的企业,而是那些依托大脑健康、技能卓越的人才充分发挥人工智能潜能的企业。(财富中文网)
鲍勃·斯滕菲尔斯(Bob Sternfels)是麦肯锡(McKinsey & Company)全球管理合伙人。露西·佩雷斯(Lucy Pérez)是麦肯锡高级合伙人,同时担任麦肯锡健康研究院(McKinsey Health Institute)全球负责人。
Fortune.com上发表的评论文章中表达的观点,仅代表作者本人的观点,不代表《财富》杂志的观点和立场。
译者:中慧言-王芳
Many of our clients ask, “How can we rewire our organizations for artificial intelligence (AI)?”
Almost none ask the question that will ultimately determine whether AI delivers value: “Are we investing in the human advantage: our brains?”
In today’s workforce, access to technology is no longer the differentiator—human capability is. As AI transforms work in an era of compounding disruption and uncertainty, organizations will increasingly rely on employees who excel in qualities like resilience, empathy, and creativity. But the pace of change brought about by AI threatens to dull these capabilities, just when they are needed most. Recent research by the McKinsey Health Institute and the World Economic Forum argues that the winners in the AI era will invest in “brain capital” with the same ambition that they bring to technology.
Brain capital is an economic asset as essential as physical or financial capital. It is built on two foundations. “Brain health” refers to a state of optimal brain functioning, supported by prevention and treatment of mental, neurological, and substance use conditions. “Brain skills” are the cognitive, interpersonal, self-leadership and technological literacy abilities that enable people to adapt, innovate, and lead. The two elements are interdependent; better brain health supports stronger brain skills, and vice versa.
Given rising medical costs and sharp increases in brain-related disability burden, the economic case for building brain capital is stronger than ever. The McKinsey Health Institute has estimated that addressing brain health conditions through known interventions could generate up to $6.2 trillion in cumulative global GDP by 2050 annually, while reclaiming millions of years of healthier life. And this only scratches the surface—true economic impact stands to be even higher when considering what future scientific breakthroughs could achieve.
But that is only the start. In business, companies that develop their workforce’s brain capital will have stronger, more agile, and more productive workforces. Employers that proactively invest in employee health, including brain health, could boost global GDP by 12%. Individually, employees with stronger overall health report that they are more innovative, with improved performance and work-life balance. And the need for people to work well with AI—an element of “brain skills”—is an important piece of the AI transformation puzzle.
In many ways, employers already understand this. In a 2025 WEF global survey, employers estimated that 59% of employees will need new skills by 2030. Of the top 10 most desired attributes for the future; brain skills such as curiosity and analytical thinking accounted for six of them. Learning and adapting skills for tomorrow’s workplace will depend on strong, healthy brains.
Building brain capital, then, is a competitive advantage; indeed, it should be seen as a strategic leadership priority so that human intelligence and AI can work together to boost productivity and performance. Even when leaders recognize this, however, they often don’t know where to begin. Here are three approaches that can help.
First, provide support to help employees improve their brain capital. For example, digital nudges can remind them to take breaks, helping people sustain energy and focus. Brain health literacy for managers can help them identify risk and protective factors in the workplace to better support teams. Research has found that training that addresses psychological flexibility is associated with greater stress resilience, less burnout, and improved sense of personal accomplishment.
Second, embed AI into workflows, rather than mapping it to individual tasks or pilot programs that are piled onto other work. AI-native workflows that consider cognitive ergonomics can help employees learn new skills, practice tasks that matter, and manage cognitive load. This helps employees build confidence, not only in the new tools but in their ability to use them. There’s a lot of room for improvement here: last year, only 1% of leaders reported that AI was fully integrated into their ways of working.
Finally, redesign work systems such as meeting norms and targets in a way that fosters brain capital. Ensure people have time for thinking, learning, and experimenting. The goal is to forge true partnerships between people, agents, and robots. For example, an organization might use AI for scheduling, translations, or administrative tasks, while people remain responsible for communication, mentoring, and critical thinking—the things that matter most for trust and performance.
AI can deliver a lot for business, and for humanity at large—but only if humans remain at the center. Organizations that invest in technology while neglecting brain capital will find themselves constrained not by algorithms, but by insufficient attention, leadership, and adaptability. Those that systematically invest in building brain capital, on the other hand, will be better equipped to innovate, retain top talent, and thrive.
The organizations that win won’t be the ones using AI the most, but the ones powered by people with brains healthy and skilled enough to use it to its full potential.
Bob Sternfels is the global managing partner of McKinsey & Company. Lucy Pérez is a senior partner at McKinsey & Company and a global leader of the McKinsey Health Institute.
The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.