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沃尔玛正在抢夺有钱的客户

Sasha Rogelberg
2024-05-20

富人们纷纷涌向这家平价零售巨头。

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沃尔玛于2024年5月16日公布了强劲的第一季度业绩。图片来源:JOE RAEDLE—GETTY IMAGES

沃尔玛(Walmart)让大型零售业务看起来轻而易举。这家总部位于美国阿肯色州、长期以折扣店著称的零售商不仅留住了追求经济实惠的顾客,现在还开始争夺竞争对手塔吉特(Target)和亚马逊(Amazon)的客户——富裕人群。

该公司在5月16日公布,第一季度收入增长6%,达到1,615亿美元,可比销售额增长3.8%。这家公司称,这是由高收入购物者推动实现的。沃尔玛对前景非常乐观,把全年增长预期从3%上调至4%,预计调整后的每股收益将从2.23美元升至2.37美元。

沃尔玛的首席财务官约翰·大卫·雷尼于5月16日对彭博社(Bloomberg)表示:“我们看到顾客转而选择在沃尔玛购物。我们历来被认为是性价比高的零售商,但现在的标签变成了性价比高、质量上乘和便利性。”

沃尔玛将其增长归功于电子商务收入激增21%,这主要得益于路边取货和配送订单,这一服务通常受到追求便利的富裕消费者的青睐。随着消费者放弃自由支配的购物,转而购买必需品,沃尔玛在食品杂货领域的市场份额也有所增加。

GlobalData的分析师尼尔·桑德斯称,年收入在10万美元以上的顾客对沃尔玛市场份额的扩大贡献最大,而这家零售商近期的战略也反映出它希望保持这一现状。今年4月,沃尔玛宣布推出高端自有品牌食品系列bettergoods,主打亮眼的包装和植物性产品,以吸引Z世代和富有小资情调的购物者。今年早些时候,这家零售商对800家门店进行了改造和翻新,增加了摆放50美元的蚕丝睡眠面膜和230美元的鸭胸肉的货架。该公司的首席执行官董明伦(Doug McMillon)在财报里指出,该公司计划在2024年改造900家门店。

除了采取这些策略外,沃尔玛还一直在进行打折活动。董明伦说,打折活动是沃尔玛持续与消费者群体产生共鸣的关键所在,尤其是消费者信心降至六个月低点(尽管通胀降温)的情况下,这也让分析师看好该公司的发展前景。

德意志银行(Deutsche Bank)的分析师克里斯蒂娜·卡泰写道:“尽管消费支出不稳定,人们对低端消费者的健康状况担忧加剧,而且(沃尔玛)的股价也相对坚挺,但我们仍然对其(第一季度)业绩持乐观态度。”

争当零售业的领军者

沃尔玛已经开始吸引高收入消费者,而历来以高收入消费者为重点的塔吉特却因为销售额落后而反其道行之。这家总部位于美国明尼苏达州的零售商以其定位高端却经济实惠的“Tar-jay”品牌而闻名,如今已经把目标群体转向低收入消费者,于今年2月推出了低价品牌“dealworthy”,大多数商品的价格都在10美元以下。塔吉特还在其他方面发力:效仿亚马逊Prime和沃尔玛的Walmart+,推出了付费会员服务Target Circle 360,以吸引寻求便利的富裕客户。

亚马逊也采取了类似的举措来与沃尔玛的电子商务展开竞争。上个月,亚马逊推出了一项针对亚马逊Prime会员的无限制食品杂货配送服务,只需每月支付不到10美元,而非Prime会员的EBT卡持卡人也可以享受同样的服务,只需每月支付4.99美元。2023年7月,沃尔玛推出了Walmart+ Assist,并把接受政府救助的人的付费会员价格减半。自2019年以来,沃尔玛的食品杂货配送服务让亚马逊相关服务相形见绌。Insider Intelligence最近预测,到2024年年底,沃尔玛的订单将占在线食品杂货销售额的26.9%,亚马逊占18.5%。虽然这家大型零售商在过去12个月里的配送量已经扩大到44亿件,而亚马逊Prime上个月报告称,2023年,它在美国的当日或次日达配送量达到了40亿件。

其他因素也让沃尔玛保持领先地位:该公司的广告业务增长了24%,这一业务的利润率高于零售业务。上周早些时候,该公司解雇了数百名员工,将许多远程工作员工迁往阿肯色州总部,这是继关闭全部51家医疗保健诊所之后的又一决定。作为一项额外的削减成本措施,沃尔玛将美国库存减少了4.2%。但投资银行TD Cowen的分析师奥利弗·陈在今年3月告诉彭博社,沃尔玛的真正优势在于它有潜力开发不同纳税等级的客户。

陈说:“这是在对品牌进行现代化改造,使其看起来更时髦、更酷。沃尔玛擅长销售基础产品,也希望拓展知名度,从而销售更多种类的产品。”(财富中文网)

译者:中慧言-王芳

沃尔玛(Walmart)让大型零售业务看起来轻而易举。这家总部位于美国阿肯色州、长期以折扣店著称的零售商不仅留住了追求经济实惠的顾客,现在还开始争夺竞争对手塔吉特(Target)和亚马逊(Amazon)的客户——富裕人群。

该公司在5月16日公布,第一季度收入增长6%,达到1,615亿美元,可比销售额增长3.8%。这家公司称,这是由高收入购物者推动实现的。沃尔玛对前景非常乐观,把全年增长预期从3%上调至4%,预计调整后的每股收益将从2.23美元升至2.37美元。

沃尔玛的首席财务官约翰·大卫·雷尼于5月16日对彭博社(Bloomberg)表示:“我们看到顾客转而选择在沃尔玛购物。我们历来被认为是性价比高的零售商,但现在的标签变成了性价比高、质量上乘和便利性。”

沃尔玛将其增长归功于电子商务收入激增21%,这主要得益于路边取货和配送订单,这一服务通常受到追求便利的富裕消费者的青睐。随着消费者放弃自由支配的购物,转而购买必需品,沃尔玛在食品杂货领域的市场份额也有所增加。

GlobalData的分析师尼尔·桑德斯称,年收入在10万美元以上的顾客对沃尔玛市场份额的扩大贡献最大,而这家零售商近期的战略也反映出它希望保持这一现状。今年4月,沃尔玛宣布推出高端自有品牌食品系列bettergoods,主打亮眼的包装和植物性产品,以吸引Z世代和富有小资情调的购物者。今年早些时候,这家零售商对800家门店进行了改造和翻新,增加了摆放50美元的蚕丝睡眠面膜和230美元的鸭胸肉的货架。该公司的首席执行官董明伦(Doug McMillon)在财报里指出,该公司计划在2024年改造900家门店。

除了采取这些策略外,沃尔玛还一直在进行打折活动。董明伦说,打折活动是沃尔玛持续与消费者群体产生共鸣的关键所在,尤其是消费者信心降至六个月低点(尽管通胀降温)的情况下,这也让分析师看好该公司的发展前景。

德意志银行(Deutsche Bank)的分析师克里斯蒂娜·卡泰写道:“尽管消费支出不稳定,人们对低端消费者的健康状况担忧加剧,而且(沃尔玛)的股价也相对坚挺,但我们仍然对其(第一季度)业绩持乐观态度。”

争当零售业的领军者

沃尔玛已经开始吸引高收入消费者,而历来以高收入消费者为重点的塔吉特却因为销售额落后而反其道行之。这家总部位于美国明尼苏达州的零售商以其定位高端却经济实惠的“Tar-jay”品牌而闻名,如今已经把目标群体转向低收入消费者,于今年2月推出了低价品牌“dealworthy”,大多数商品的价格都在10美元以下。塔吉特还在其他方面发力:效仿亚马逊Prime和沃尔玛的Walmart+,推出了付费会员服务Target Circle 360,以吸引寻求便利的富裕客户。

亚马逊也采取了类似的举措来与沃尔玛的电子商务展开竞争。上个月,亚马逊推出了一项针对亚马逊Prime会员的无限制食品杂货配送服务,只需每月支付不到10美元,而非Prime会员的EBT卡持卡人也可以享受同样的服务,只需每月支付4.99美元。2023年7月,沃尔玛推出了Walmart+ Assist,并把接受政府救助的人的付费会员价格减半。自2019年以来,沃尔玛的食品杂货配送服务让亚马逊相关服务相形见绌。Insider Intelligence最近预测,到2024年年底,沃尔玛的订单将占在线食品杂货销售额的26.9%,亚马逊占18.5%。虽然这家大型零售商在过去12个月里的配送量已经扩大到44亿件,而亚马逊Prime上个月报告称,2023年,它在美国的当日或次日达配送量达到了40亿件。

其他因素也让沃尔玛保持领先地位:该公司的广告业务增长了24%,这一业务的利润率高于零售业务。上周早些时候,该公司解雇了数百名员工,将许多远程工作员工迁往阿肯色州总部,这是继关闭全部51家医疗保健诊所之后的又一决定。作为一项额外的削减成本措施,沃尔玛将美国库存减少了4.2%。但投资银行TD Cowen的分析师奥利弗·陈在今年3月告诉彭博社,沃尔玛的真正优势在于它有潜力开发不同纳税等级的客户。

陈说:“这是在对品牌进行现代化改造,使其看起来更时髦、更酷。沃尔玛擅长销售基础产品,也希望拓展知名度,从而销售更多种类的产品。”(财富中文网)

译者:中慧言-王芳

Walmart makes the big-box retail business look easy. The Arkansas-based retailer long known as a discount store has not only retained its budget-hunting customer, but it’s now also going after the wealthier crowd of competitors Target and Amazon.

The company reported 6% revenue growth to $161.5 billion and a comparable sales growth of 3.8% in its first quarter on May 16, which it said was driven by upper-income shoppers. Walmart was so optimistic it raised its outlook for growth to 4% from 3% for the year and expects adjusted earnings to be $2.37 per share, up from $2.23.

“We are seeing customers trade into Walmart,” Chief Financial Officer John David Rainey told Bloomberg on May 16. “We’ve historically been thought of for value, but now it’s value, quality and convenience.”

Walmart attributed its growth to its 21% surge in e-commerce revenue, led by curbside pick-up and delivery orders—a service typically favored by wealthier consumers looking for convenience. It also gained market share in groceries as consumers continue to stray from discretionary purchases in favor of just buying the essentials.

Customers making over $100,000 have contributed the most to Walmart’s market share takeover, according to analyst Neil Saunders of GlobalData, and the retailer’s strategies of late reflect its desire to keep that the case. In April, Walmart announced the release of the premium own-brand food line bettergoods, with a focus on bright packaging and plant-based items to appeal to Gen Z and bougie shoppers. Earlier this year the retailer remodeled and revamped 800 locations, stocking wider shelves with $50 silk sleep masks and $230 duck breast. The company plans to remodel 900 stores in 2024, CEO Doug McMillon said in the company’s earnings presentation.

These tactics are on top of its consistent discount efforts, which McMillon said have been key to Walmart continuing to resonate with its consumer base—particularly as consumer sentiment reaches a six-month low despite cooling inflation—and have kept analysts upbeat on the company.

“Despite a volatile consumer spending backdrop, increased concerns on the health of the low-end consumer, and the relative resiliency of shares of [Walmart], we approach its [first quarter] print with optimism,” Deutsche Bank analyst Krisztina Katai wrote.

Clawing at retail’s top dog

While Walmart has moved to appeal to higher-income consumers, historically higher-income-focused Target has gone in the opposite direction as the company lags in sales. Regarded for its cheap-chic, Tar-jay reputation, the Minnesota retailer has pivoted to lower-income customers, launching in February its “dealworthy” budget brands with most items under $10. It’s not an all-in endeavor for Target: The company also launched its own paid membership, Target Circle 360, mirroring Amazon Prime and Walmart+ efforts to tap into well-to-do customers looking for convenience.

Amazon has made similar moves to compete with Walmart’s e-commerce rally, introducing last month an unlimited grocery delivery service under $10 for Amazon Prime members, with the same service available for EBT cardholders without Prime for $4.99. Last July, Walmart rolled out Walmart+ Assist and cut the price of its paid membership in half for those receiving government assistance. Walmart’s grocery delivery services eclipsed Amazon’s since 2019, with Insider Intelligence predicting recently that Walmart orders will make up 26.9% of online grocery sales by the end of 2024, with Amazon making up 18.5%. While the big-box retailer has expanded to 4.4 billion units delivered in the past 12 months, Amazon Prime reported last month it delivered 4 billion items for same or next-day delivery in the U.S. in 2023.

Other factors are keeping Walmart on top: The company grew its advertising business 24%, a venture with higher margins than retail. It laid off hundreds of its corporate staff earlier last week, relocating many remote employees to its Arkansas headquarters, a decision that came on the heels of its move to shutter all 51 of its health care clinics. Walmart decreased U.S. inventory 4.2% as an additional cost-cutting measure. But Oliver Chen, an analyst at TD Cowen, told Bloomberg in March that Walmart’s real advantage lies in its potential to tap into customers across tax brackets.

“This is about modernizing the brand and making it seem chic and cool,” Chen said. “Walmart is good at basics and wants to be known for more than that — and sell more than that.”

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