为任何一个岗位招聘一名表现平平的人都不是明智的做法。CEO往往会投入更多精力招聘合适的CFO或销售团队负责人，却很少关心如何找到最出色的前台，这是错误的做法。如果公司接电话的人没有准确记录客户的电话号码，或者没有用心对待客户，解决问题，就会让团队其他人员精疲力竭。任何一家快速成长的公司都承受不起这样的损失。（财富中文网）

    本文作者是经理人教育机构Gazellas公司首席执行官。

    译者：刘进龙/汪皓  

    It's foolish to hire a mediocre performer for any position in your company. CEOs tend to put more effort into hiring the right CFO or sales leader than finding the best receptionist, but that's a mistake. If the person who answers your phones doesn't take down customers' numbers accurately or fails to treat them with care, dealing with the problems will drain the energy of the rest of your team. No fast-growing company can afford that.

    Verne Harnish is the CEO of Gazelles Inc., an executive education firm.