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法律都铲除不掉的骚扰电话,美国运营商能应对吗?

法律都铲除不掉的骚扰电话,美国运营商能应对吗?

AARON PRESSMAN 2021年06月01日
Verizon电信正与AT&T、T-Mobile展开合作,交换所有的电话信息,以便验证呼叫方的显示号码是否真实。

移动电话公司正采取重大措施,以期消除行业祸害:垃圾语音电话。

Verizon电信正与AT&T、T-Mobile展开合作,交换所有的电话信息,以便验证呼叫方的显示号码是否真实。参加该合作的还有Comcast公司。各方希望,此举可以帮助电信运营商自动屏蔽大量语音电话,因为使用虚假来电显示、诱骗消费者接听的方式已成为目前常见的诈骗手段。

尽管法律试图禁止骚扰电话,但据自动语音电话防范服务机构YouMail估算,上个月,美国人平均每天接到1.59亿次自动语音电话呼叫。自动拨号技术的使用者从合法公司到令人不胜其烦的催债者和彻头彻尾的犯罪分子,不一而足。其中,诈骗电话占到48%,尤以虚假的延长保修期和提供健康相关服务为甚。

与此同时,美国联邦通信委员会也在周三宣布,对一家自动语音电话营销公司处以2.25亿美元的罚款,这是该机构有史以来开出的最大一笔罚单。受罚的这家公司位于德克萨斯,他们利用虚假的号码每天呼出数百万通电话,谎称提供信诺等知名公司的医疗保险计划。

新冠大流行期间,自动语音电话的势头有所下降,但自今年年初以来又回升到早前水平。据行业官员称,电信部门此次的行动联合了三大移动运营商和Comcast,日均覆盖超2400万次呼叫。该计划还将继续扩大,纳入更多小型运营商。

Verizon消费者业务的首席执行官罗南•邓恩在声明中表示:“还有很多事等着我们去做,但这是本行业迈出的重要一步。消费者可以相信,我们会始终保持警惕,努力打击不法分子,保护顾客利益。”

T-Mobile的副总裁格兰特•卡斯尔强调,此次行动的目标是让所有电信运营商都参与数据交换。“值此关键时期,我们正与几乎所有移动运营商开展合作,助力保护消费者免受欺诈伤害。”

AT&T的一名发言人说:“我们每天都在努力阻止骚扰电话和非法自动语音呼叫。我们将与其他供应商一起,继续实施STIR/SHAKEN呼叫验证。该技术有助于鉴别来电是否为非法诈骗电话。”

《财富》杂志联系了Comcast寻求置评,若得到回复,将在后续报道中更新。

为打击自动语音呼叫,电信运营商们使用了一套全名为“安全电话身份重访”和“使用令牌对信息进行基于签名的处理”的反欺诈标准。这项拗口的技术通常简称为STIR/SHAKEN标准,它可以准确显示来电号码,因而有助于防止诈骗者使用伪造信息,但倘若诈骗者使用的是真实号码,则该技术并不能阻止来电。

两年前,由于电信行业未能自行部署这项技术,美国联邦通信委员会投票通过决议,强制要求运营商使用该标准。然而,事实证明,尽管有最新的合作举措,自动语音呼叫依旧能熟练地避开各种屏障,接触到消费者。(财富中文网)

译者:胡萌琦

移动电话公司正采取重大措施,以期消除行业祸害:垃圾语音电话。

Verizon电信正与AT&T、T-Mobile展开合作,交换所有的电话信息,以便验证呼叫方的显示号码是否真实。参加该合作的还有Comcast公司。各方希望,此举可以帮助电信运营商自动屏蔽大量语音电话,因为使用虚假来电显示、诱骗消费者接听的方式已成为目前常见的诈骗手段。

尽管法律试图禁止骚扰电话,但据自动语音电话防范服务机构YouMail估算,上个月,美国人平均每天接到1.59亿次自动语音电话呼叫。自动拨号技术的使用者从合法公司到令人不胜其烦的催债者和彻头彻尾的犯罪分子,不一而足。其中,诈骗电话占到48%,尤以虚假的延长保修期和提供健康相关服务为甚。

与此同时,美国联邦通信委员会也在周三宣布,对一家自动语音电话营销公司处以2.25亿美元的罚款,这是该机构有史以来开出的最大一笔罚单。受罚的这家公司位于德克萨斯,他们利用虚假的号码每天呼出数百万通电话,谎称提供信诺等知名公司的医疗保险计划。

新冠大流行期间,自动语音电话的势头有所下降,但自今年年初以来又回升到早前水平。据行业官员称,电信部门此次的行动联合了三大移动运营商和Comcast,日均覆盖超2400万次呼叫。该计划还将继续扩大,纳入更多小型运营商。

Verizon消费者业务的首席执行官罗南•邓恩在声明中表示:“还有很多事等着我们去做,但这是本行业迈出的重要一步。消费者可以相信,我们会始终保持警惕,努力打击不法分子,保护顾客利益。”

T-Mobile的副总裁格兰特•卡斯尔强调,此次行动的目标是让所有电信运营商都参与数据交换。“值此关键时期,我们正与几乎所有移动运营商开展合作,助力保护消费者免受欺诈伤害。”

AT&T的一名发言人说:“我们每天都在努力阻止骚扰电话和非法自动语音呼叫。我们将与其他供应商一起,继续实施STIR/SHAKEN呼叫验证。该技术有助于鉴别来电是否为非法诈骗电话。”

《财富》杂志联系了Comcast寻求置评,若得到回复,将在后续报道中更新。

为打击自动语音呼叫,电信运营商们使用了一套全名为“安全电话身份重访”和“使用令牌对信息进行基于签名的处理”的反欺诈标准。这项拗口的技术通常简称为STIR/SHAKEN标准,它可以准确显示来电号码,因而有助于防止诈骗者使用伪造信息,但倘若诈骗者使用的是真实号码,则该技术并不能阻止来电。

两年前,由于电信行业未能自行部署这项技术,美国联邦通信委员会投票通过决议,强制要求运营商使用该标准。然而,事实证明,尽管有最新的合作举措,自动语音呼叫依旧能熟练地避开各种屏障,接触到消费者。(财富中文网)

译者:胡萌琦

Wireless phone companies are taking a big step forward to block the scourge of the industry: spam robocalls.

Verizon is exchanging information with AT&T and T-Mobile on every call to help verify that the listed caller ID number is accurate. The effort, which also includes Comcast, should help the carriers automatically block many robocalls, since a common tactic of scammers is to display a fake caller ID to trick consumers into answering.

Despite laws intended to ban unwanted calls, robocallers peppered Americans with an average of 159 million calls per day last month, estimates YouMail, a robocall-prevention service. The auto-dialers range from legitimate companies to harassing debt collectors to outright criminals. Scams accounted for 48% of the calls, particularly involving fake extended-warranty deals and phony health-related offers.

News of the industry effort came as the Federal Communications Commission separately announced on Wednesday that it fined a robocalling telemarketing firm $225 million, the largest fine in the history of the agency. The Texas-based firm was making millions of calls per day with fake caller ID information while falsely claiming to offer health insurance plans from well-known companies like Cigna.

The pace of robocalling declined during the COVID-19 pandemic, but since the start of the year it has rebounded to the prior levels. The telecom set's new collaboration covers more than 24 million calls per day exchanged between the three major wireless carriers and Comcast, according to industry officials. The plan is to continue expanding and including other smaller carriers as well.

“There is always more to be done, but this is yet another important step for the industry," Ronan Dunne, Verizon's CEO of consumer business, said in a statement. "Customers should rest assured that we remain vigilant in our efforts to take down the bad guys and protect them.”

T-Mobile vice president Grant Castle emphasized that the goal is to include all carriers in the data exchange. "We are currently working with almost every other wireless provider to help keep consumers safe from scammers at this critical time,” he says.

"We work daily to stop unwanted and illegal robocalls from reaching consumers," a spokeswoman for AT&T says. "Along with other providers, we’re continuing to implement STIR/SHAKEN call authentication. It helps confirm that a call is not illegally spoofed."

Fortune reached out to Comcast for comment and will update this story if it responds.

To combat robocalls, the carriers are relying on an anti-spoofing standard with an unwieldy name: "secure telephone identity revisited" and "signature-based handling of asserted information using tokens." More commonly, people call it the STIR/SHAKEN standard. Ensuring accurate caller ID labels on calls helps prevent scammers from faking the information, though the strategy does not help block a call if the scammers use accurate labels.

Two years ago, the Federal Communications Commission voted to require use of the standard after the industry failed to adopt the measure on its own. Still, despite the latest cooperative moves, the robocallers have proven adept at evading nearly every effort to cut them off from reaching consumers' phones.

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