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Katherine Reynolds Lewis 2014年01月28日




    乔治•布拉特说:“没有人会喜欢负面的反馈。他们会对提供反馈的人产生糟糕的印象,排斥对方和他们的意见。”乔治•布拉特是一位高管教练,还著有《新官上任》(First-Time Leader)一书。他认为反馈对个人的提高至关重要。










    Nobody likes negative feedback. No matter how much you claim to want an honest critique, it stings.

    But this time of year -- when we're resolving to improve ourselves and perhaps undergoing performance reviews -- we're more likely than ever to encounter negative feedback. Instead of viewing it as an excuse to binge eat or resort to retail therapy, see it as an opportunity to change.

    "No one likes negative feedback. It makes them think less of the person giving the feedback and leads to them rejecting the person and the feedback," says George Bradt, an executive coach and author of First-Time Leader, noting that feedback is critical to any improvement.

    The context in which you receive negative feedback shapes your response. You'll act differently during a one-on-one performance evaluation from your boss as opposed to hearing the results of a 360-degree review from a consultant.

    The first step in turning negative feedback into a positive step is to listen carefully and understand what's being said. Look for the truth in the criticism. Ask follow-up questions and dive into specific examples to make sure you have a firm handle on the scenarios in which there's been a problem. Then, consider whether one of these paths is the right one for you.

Up your game

    Sometimes you hear negative feedback and -- after some soul searching -- you realize that, in fact, you've been working inefficiently or haven't been at the top of your game. The solution to that problem is to resolve to improve your performance, make some changes, and follow up with the critic once you've turned the issue around.

    "We get negative feedback sometimes from clients or staff. My way of handling that is to hit it head on. You take your licking and don't try to argue with people," says Gay Gaddis, chief executive and founder of T3, an Austin, Texas-based digital agency. "Actions are a lot more convincing than words."

    After criticism, Gaddis will "double down" and seek to do the best job possible on the next project. You've got to convince the faultfinder that you've changed or that they were mistaken in the first place.

Deepen the relationship

    Negative feedback may be an opportunity to improve and deepen your work relationship with the critic. Our natural impulse may be to withdraw from someone who is critical, but you might consider it a fresh start and build a stronger connection.

    One client of Michelle Friedman, a New York-based executive coach, was shocked by the negative responses to her 360-degree review, which faulted her for being demanding and pressuring colleagues around deadlines. The client had never thought seriously about her strengths and weaknesses, so she was unprepared for the blowback. Friedman advised her to be gracious; after all, she herself had nominated the individuals who devoted time, energy, and thought to the review process.

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