8.质量

    福特如今已经品尝到了当科技领军者的苦涩滋味。福特的娱乐信息系统由于在操控上过于复杂而饱受消费者的诟病。最近福特和林肯在汽车网站J.D.Power发起的初始质量调查中受到了不少批评。几年前丰田车在美国也曾传出有突然加速的隐患，不过它却没怎么影响到丰田车主的品牌忠诚度。在J.D.Power的调查中，雷克萨斯排名第一，丰田排名第七。

8. Quality

    Ford is learning the hard way what it is like to be a technology leader. Thanks largely to complaints about the complex controls for its infotainment systems, Ford and Lincoln got clobbered in the latest J.D. Power survey of initial quality. As for all that unintended acceleration talk a few years ago, it has done little to erode the loyalty of Toyota buyers. Lexus finished first and Toyota seventh in the Power survey.