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第十九讲:团队合作能力可否言传?

《财富》(中文版) 2011年04月07日

人们互相依存的理念是可以被后天教授的,在实践中也证实了这一点。团队合作不仅是非常重要的能力,更是一种非常值得学习和借鉴的能力。

高德思之前您在谈到寻找合适员工的时候提起了性格特质。

吉姆·柯林斯是的。

高德思去招募那些性格合适的人,哪怕他们缺乏专业知识。有一条性格特质不在清单上,但却给我很深印象。那就是团队合作,即在团队中进行工作的能力,因为这一点在中国广受讨论。我有时认为在美国我们将团队合作看得过于理所当然了。因为从小学开始,我们的孩子就处在一个与伙伴合作的环境中。我认为有人会说,当今中国的教育体系并不擅长培养团队合作精神。你说得很有道理,性格特质很难言传,这几乎是不可能的。那么团队合作精神究竟是什么呢?它们是否不在性格特质的范畴内,而可以由他人或者公司后天培养出来?

吉姆·柯林斯我确信人们互相依存的理念是可以被后天教授的,我们在实践中也证实了这一点。

联邦快递(Federal Express)是我最欣赏创业企业之一,而我最钦佩的人就是弗雷德•史密斯。我知道联邦快递在中国也业绩斐然。但是该公司起步阶段的故事却鲜为人知。当时史密斯从越南的海军陆战队服役归来。他从海军陆战队学到的核心价值观就是只有同舟共济才能经受住最严酷的考验。

我和一位海军陆战队的将军曾有过一段有趣的对话。我问他,新兵训练营的目的何在?他说,新兵训练营不是为了发现最能吃苦的人,而是让人明白,在最恶劣的情况下,人人都会崩溃。而要渡过难关的唯一方法就是互相帮助。这才是新兵训练营的真正意义。

   

Thomas D. Gorman: You talked a moment ago about -- in the context of finding the right people character traits.

Jim Collins: Yep.

Thomas D. Gorman: And recruiting people that have the right character traits even though they might lack the specialized knowledge. Now, one of the elements that is not in that list that struck me, because it's the subject of some discussion in China, and that is teamwork, the ability to work in teams. Sometimes I think in the American context we take that for granted a little bit. Because starting in primary school our kids get exposed to working in teams. And I think some people would say, that's not a particular strength of the Chinese education system at this point of time.You've made the point, which I think is clear, that character traits are very hard to teach, probably impossible. What about things like teamwork, is that somewhere beyond the realm of character traits, is that something people can teach, companies can teach?

Jim Collins: I do believe that the sense of people really depending on each other can be taught, and we see that.

One of my favorite company foundings, start-ups is Federal Express, and who I greatly admire is, Fred Smith. Fred Smith, and I understand that Federal Express is fairly substantial in China now as well. But many people don't know that in the early days of this company,. when Fred Smith came back from serving with the Marine Corps in Vietnam. And he came back from Vietnam and what he learned in the Corps reinforced, is that you can only get through the worst situations together.

I had an interesting conversation with a Marine Corps General, and I asked, what's the purpose of boot camp? He said, boot camp isn't designed to find the toughest people; it's to teach people that under the worst circumstances everyone will break. So, the only way you get through is by helping each other. That's what it's really about.

 

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