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专栏 - 向Anne提问

四个步骤拯救问题项目

Anne Fisher 2013年11月29日

Anne Fisher为《财富》杂志《向Anne提问》的专栏作者,这个职场专栏始于1996年,帮助读者适应经济的兴衰起落、行业转换,以及工作中面临的各种困惑。
你负责的项目偏离了预定轨道,困难重重,人心涣散,怎样才能挽救败局,把项目重新带回正轨?专家建议遵循四个步骤。

    3. 保留原班人马。如果你决定彻底改变项目的方向,可能的确需要招募具有不同技能的人。但如果项目的战略目标不变,威廉姆斯建议,“不要动任何人。继续跟他们合作。”他表示,这么做似乎有些违反直觉,因为管理层,比如你的上司,“通常看不到一样的人马怎么能够干出不一样的结果。但在大多数情况下,你需要改变的是团队在做什么,而不是团队本身。”

    威廉姆斯表示,他见过许多项目陷入困境,因为他们在关键领域的人手不足,或者因为项目经理“高估了一次就能完成的目标。你或许要对项目范围进行更准确的定义,以便按阶段实现项目目标,而不是连爬都不会就想跑。”

    4. 经常进行清晰的沟通。威廉姆斯建议,作为项目负责人, “你需要保证所有人了解他们正在做的工作和为什么要做,让所有人朝同一个方向努力。”这一点听起来浅显易懂,然而许多项目失败的常见原因是“出于好心的人过于专注自己那部分工作,他们所做的决定并没有首先与团队其他人沟通,结果导致整个项目受到影响。”尤其是在转变的初期,你可能更需要做一位微观管理着,避免这样的事情发生。

    另外一条建议:留神你所采用的技术,不管用的是什么技术。看看这项技术到底是在为项目目标服务,还是产生了相反的效果?威廉姆斯说:“一个项目设计要想成功,必须以策略为核心,然后是人,继而是流程,最后是技术。必须按照这个顺序。将技术放在首位只会让你更快陷入麻烦之中。”祝你好运。

    反馈:你是否曾参与拯救一个问题项目?是什么让它重新回到正轨——或者是什么原因导致它最终流产?欢迎评论。(财富中文网)

译者:进龙/汪浩                       

    3. Keep the same team. If you decide to change the whole direction of the project, you might need to enlist people with different skills. But if the strategic goal is the same as before, "don't fire anyone. Just work with them," Williams suggests. He notes that this may seem counterintuitive, because management -- your boss, for one -- "often doesn't see how you can get different results with the same people. But in most cases, you need to change what the team is doing, not who's doing it."

    Williams says he's seen many projects flounder because they're understaffed in critical areas, or because a project manager "overestimated what could be done all at once. The scope of your project may need to be better defined, so that you reach your goal in stages, rather than trying to run before you can crawl."

    4. Communicate clearly and often. As the project leader, Williams says, "you need to make sure everyone understands what they're building and why, and get everyone moving in the same direction." That might sound obvious, but a frequent cause of failure is "well-meaning individuals who get so wrapped up in their own part of the work that they make decisions affecting the whole project, without checking with the rest of the team first." Especially in the early stages of a turnaround, you may have to be a bit more of a micromanager than you'd like, just to ensure that doesn't happen.

    One further thought: Take a hard look at whatever technology you're using. Does it serve the project's goals, rather than the other way around? "For a project design to work, it has to be built around strategy, then people, then process, then technology," Williams says. "It has to be in that order. Putting the technology first will just get you into trouble a whole lot faster and more efficiently." Good luck.

    Talkback: Have you ever been part of a turnaround? What helped get the project back on track -- and what didn't? Leave a comment below.

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