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达美航空CEO放弃用AI写演讲稿,并告诫Z世代不要“总想走捷径”

Preston Fore
2026-05-14

他告诉毕业生,真实与品格,依然是科技最难复制、也最值得守护的品质。

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在为埃默里大学毕业生准备毕业典礼演讲稿时,达美航空首席执行官埃德·巴斯蒂安曾尝试借助AI节省时间,但最终发现生成的内容乏善可陈。图片来源:Andrew Harnik/Getty Images

随着2026届毕业生在这个毕业季陆续走上典礼舞台,AI或许已成为现场最难回避的话题。AI有望带来巨大的创新机遇,但与此同时,它也让许多年轻人开始焦虑:自己的职业前景是否会受到AI的冲击?在如今的就业市场中,四年的大学苦读是否依然值得?即便是《财富》美国500强企业的CEO们,也仍在摸索如何让AI发挥出实质性作用。

当达美航空(Delta Air Lines)首席执行官埃德·巴斯蒂安着手准备埃默里大学(Emory University)的毕业典礼演讲稿时,他也曾尝试借助AI走捷径以节省时间,但最终发现生成的内容乏善可陈。

巴斯蒂安周一向埃默里大学的毕业生们表示:“在准备这篇演讲稿时,出于好奇,我曾试着让AI帮我生成一版演讲稿,它的生成速度之快、过程之简便,令我大为震惊。”

“但我也注意到,它缺乏灵魂与温度。那并非我本人的心声,也无法表达我对于能向成千上万名毕业生分享人生感悟的感激之情。你们想倾听的是我本人的心声,而不是某个‘算法版’的我。”

因此,这位68岁的首席执行官最终彻底放弃了那篇由AI生成的内容平淡乏味的演讲稿。

他说道:“所以别担心。我已经把那篇稿子扔掉了,拿起纸笔亲自来写。”这番话也赢得现场观众的掌声。

埃德·巴斯蒂安给Z世代的建议:守住真实的自己,不要总想着走捷径

在企业越来越多借助AI提升生产效率的时代,一些高管甚至开始打造自己的数字分身。例如,Klarna和Zoom的首席执行官都曾尝试使用AI虚拟形象和智能体,让它们代替自己参加会议或传达信息。

然而在巴斯蒂安看来,AI的最佳用途是辅助工作的工具,而不是用来取代员工。他告诉毕业生,真实与品格,依然是科技最难复制、也最值得守护的品质。

他对毕业生们说道:“你们最重要的资产,就是自己的声誉。那是你们的个人品牌,是你们的立身之本。而唯一可能毁掉它的人,只有你自己。”

这一观点所反映出来的理念,正是支撑巴斯蒂安在美国企业界一路成长的处世哲学。他的职业生涯始于普华会计事务所(Price Waterhouse,现为普华永道(PwC))的审计师岗位,随后曾在百事公司(PepsiCo)任职。1998年,他加入达美航空,担任财务副总裁;到2005年升任首席财务官。十年后,他晋升为首席执行官,并带领达美航空蜕变为航空业最具影响力的公司之一,市值超过450亿美元。

但巴斯蒂安也表示,随着职位的晋升,他逐渐意识到,真正持久的成功绝非走捷径可得。

他表示:“顺境之中难见品格。唯有在时局艰难、决策不易时,才能彰显出人格品质。很多时候,做正确的事是需要付出代价的。但我更愿意把它看作一种投资,而且是一种明智的投资。”

“在我的职业生涯中,我曾面临许多重大决策。我必须承认,有时候,走捷径或者按下那个‘快捷键’确实很有诱惑力。但那样做,永远无法带来真正持久的成果,也无法提供行之有效的解决方案。”

达美航空CEO:人际交往能力优于技术能力

在巴斯蒂安看来,无论技术如何发展,身边的人始终是职业生涯中最重要的部分。

今年早些时候,他在接受《财富》杂志主编尚艾俪采访时表示:“我最想给大家的建议是,一定不要忘记那些帮助你走到今天的人。”

在《Titans and Disruptors of Industry》播客节目中,巴斯蒂安表示,人们在谈论领导力时,往往会强调自信、自驱力、活力和远见,但如果缺乏与人相处的能力,这些特质的作用终究有限。

他表示:“还有一种非常重要的品质,那就是谦逊。你要愿意多倾听、少说话,一定要对他们的付出心存感激,并能与身边的人共情相处。”

在对毕业生的演讲中,巴斯蒂安也表达了类似观点。他认为,好奇心、谦逊、感恩和修养,与专业能力同样重要。但他也坦言,要真正做到平衡并不容易。

他对毕业生说道:“我从失败中汲取的教训,远比成功教给我的更多。真正的学习正是源于失败,自信也由此而生。所以,不要害怕放手一搏,要相信自己、为自己下注。”(财富中文网)

译者:刘进龙

审校:汪皓

随着2026届毕业生在这个毕业季陆续走上典礼舞台,AI或许已成为现场最难回避的话题。AI有望带来巨大的创新机遇,但与此同时,它也让许多年轻人开始焦虑:自己的职业前景是否会受到AI的冲击?在如今的就业市场中,四年的大学苦读是否依然值得?即便是《财富》美国500强企业的CEO们,也仍在摸索如何让AI发挥出实质性作用。

当达美航空(Delta Air Lines)首席执行官埃德·巴斯蒂安着手准备埃默里大学(Emory University)的毕业典礼演讲稿时,他也曾尝试借助AI走捷径以节省时间,但最终发现生成的内容乏善可陈。

巴斯蒂安周一向埃默里大学的毕业生们表示:“在准备这篇演讲稿时,出于好奇,我曾试着让AI帮我生成一版演讲稿,它的生成速度之快、过程之简便,令我大为震惊。”

“但我也注意到,它缺乏灵魂与温度。那并非我本人的心声,也无法表达我对于能向成千上万名毕业生分享人生感悟的感激之情。你们想倾听的是我本人的心声,而不是某个‘算法版’的我。”

因此,这位68岁的首席执行官最终彻底放弃了那篇由AI生成的内容平淡乏味的演讲稿。

他说道:“所以别担心。我已经把那篇稿子扔掉了,拿起纸笔亲自来写。”这番话也赢得现场观众的掌声。

埃德·巴斯蒂安给Z世代的建议:守住真实的自己,不要总想着走捷径

在企业越来越多借助AI提升生产效率的时代,一些高管甚至开始打造自己的数字分身。例如,Klarna和Zoom的首席执行官都曾尝试使用AI虚拟形象和智能体,让它们代替自己参加会议或传达信息。

然而在巴斯蒂安看来,AI的最佳用途是辅助工作的工具,而不是用来取代员工。他告诉毕业生,真实与品格,依然是科技最难复制、也最值得守护的品质。

他对毕业生们说道:“你们最重要的资产,就是自己的声誉。那是你们的个人品牌,是你们的立身之本。而唯一可能毁掉它的人,只有你自己。”

这一观点所反映出来的理念,正是支撑巴斯蒂安在美国企业界一路成长的处世哲学。他的职业生涯始于普华会计事务所(Price Waterhouse,现为普华永道(PwC))的审计师岗位,随后曾在百事公司(PepsiCo)任职。1998年,他加入达美航空,担任财务副总裁;到2005年升任首席财务官。十年后,他晋升为首席执行官,并带领达美航空蜕变为航空业最具影响力的公司之一,市值超过450亿美元。

但巴斯蒂安也表示,随着职位的晋升,他逐渐意识到,真正持久的成功绝非走捷径可得。

他表示:“顺境之中难见品格。唯有在时局艰难、决策不易时,才能彰显出人格品质。很多时候,做正确的事是需要付出代价的。但我更愿意把它看作一种投资,而且是一种明智的投资。”

“在我的职业生涯中,我曾面临许多重大决策。我必须承认,有时候,走捷径或者按下那个‘快捷键’确实很有诱惑力。但那样做,永远无法带来真正持久的成果,也无法提供行之有效的解决方案。”

达美航空CEO:人际交往能力优于技术能力

在巴斯蒂安看来,无论技术如何发展,身边的人始终是职业生涯中最重要的部分。

今年早些时候,他在接受《财富》杂志主编尚艾俪采访时表示:“我最想给大家的建议是,一定不要忘记那些帮助你走到今天的人。”

在《Titans and Disruptors of Industry》播客节目中,巴斯蒂安表示,人们在谈论领导力时,往往会强调自信、自驱力、活力和远见,但如果缺乏与人相处的能力,这些特质的作用终究有限。

他表示:“还有一种非常重要的品质,那就是谦逊。你要愿意多倾听、少说话,一定要对他们的付出心存感激,并能与身边的人共情相处。”

在对毕业生的演讲中,巴斯蒂安也表达了类似观点。他认为,好奇心、谦逊、感恩和修养,与专业能力同样重要。但他也坦言,要真正做到平衡并不容易。

他对毕业生说道:“我从失败中汲取的教训,远比成功教给我的更多。真正的学习正是源于失败,自信也由此而生。所以,不要害怕放手一搏,要相信自己、为自己下注。”(财富中文网)

译者:刘进龙

审校:汪皓

As the class of 2026 walks across the stage this graduation season, there may be no larger elephant in the room than artificial intelligence. The technology promises great innovation, but it is making young people anxious about their own career prospects and whether the four-year college grind was worth it in today’s job market. And even Fortune 500 CEOs are still navigating how to use AI meaningfully.

When Delta Air Lines CEO Ed Bastian sat down to prepare his commencement address for Emory University, he experimented with AI as a shortcut to save time—but ultimately found the result lacking.

“In composing these remarks, out of curiosity, I asked AI to prepare the address. And I was amazed at how quick and easy it was generated,” Bastian told Emory graduates on Monday.

“But I also noticed the lack of soul nor warmth it conveyed. It was not my personal voice, and it did not express my genuine appreciation for the opportunity to impart my insights to thousands of you. You want to hear from me, not some algorithm of me.”

So, instead of delivering a lackluster AI-powered speech, the 68-year-old scrapped the draft entirely.

“So don’t worry,” he said. “I threw it away and took pencil to paper,” drawing applause from the crowd.

Ed Bastian’s advice for Gen Z: protect your authenticity—and avoid cutting corners

In an era when companies are increasingly embracing AI to maximize productivity, some executives have gone as far as creating digital replicas of themselves. For example, CEOs at Klarna and Zoom, have experimented with AI avatars and agents capable of attending meetings or delivering messages on their behalf.

For Bastian, though, AI is best used as a tool to enhance work—not replace workers. He told graduates that authenticity and character remain among the hardest qualities for technology to replicate—and among the most important to protect.

“The most important asset that you have is your good name,” he said to graduates. “It’s your brand. It’s what you stand for. And there’s only one person that can take that away from you. That person is you.”

That message reflects a philosophy that has shaped Bastian’s own rise through corporate America. He began his career as an auditor at Price Waterhouse (now PwC) before later working at PepsiCo. He joined Delta in 1998 as a vice president of finance and was named CFO by 2005. A decade later, he was elevated to CEO and helped transform Delta into one of the airline industry’s dominant players, with a market capitalization north of $45 billion.

But, Bastian added, that as he climbed the ladder, he found out that lasting success rarely comes from shortcuts.

“Character isn’t revealed when life is easy. Character is revealed when times and decisions are hard. Many times, doing the right thing comes at a cost. But I always prefer to think of it as an investment, a smart investment,” he said.

“I’ve had many important decisions to make over the course of my career, and I must admit, taking a shortcut or pushing the easy button can sometimes be quite tempting. But they never yield an enduring result or an effective solution.”

People skills outshine technical abilities, according to Delta’s CEO

No matter how advanced technology becomes, the people around you remain the most important part of any career, according to Bastian.

“My best advice is to make certain that you’re taking care of the people that got you there,” he told Fortune’s Editor-in-Chief Alyson Shontell earlier this year.

Speaking on the Titans and Disruptors of Industry podcast, Bastian said that leadership is often framed around confidence, drive, energy, and vision—but those traits only go so far without interpersonal grounding.

“There’s also a really important attribute, and that’s humility with the willingness to actually listen more than you talk, to be able to make certain that you have an appreciation for what people do, to relate to the people,” he said.

Bastian echoed a similar message in his remarks to graduates, arguing that curiosity, humility, gratitude, and grace matter just as much as technical expertise—but admitted finding the right balance won’t always come easy.

“I’ve learned more from my failures than my successes have ever taught me,” he told graduates. “That’s where real learning occurs and confidence is born. So don’t be afraid to take that shot and bet on yourself.”

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
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