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某大型外卖平台评定司机“迫切度指数”?DoorDash首席执行官:荒谬至极

Eleanor Pringle
2026-01-08

在社交平台引发热议后,这则传言已经被认定为虚假信息。

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DoorDash联合创始人及首席执行官徐迅。图片来源:David Paul Morris/Bloomberg - Getty Images

DoorDash的首席执行官徐迅(Tony Xu)猛烈抨击社交媒体上流传的一则传言——某外卖平台会依据司机的“工作迫切度”进行打分评级。他明确表示,任何认同此类做法的员工,将被立即解雇。

DoorDash(总部位于美国旧金山)的联合创始人及首席执行官分享了一张四天前来自Reddit平台的未经证实帖子截图,匿名用户自称某外卖公司的开发人员,爆料了公司多项内部操作。

该帖的真实性存疑:在社交平台引发热议后,科技与民主网站Platformer已经认定其为虚假信息。但在此之前,该帖已经引发外卖行业头部企业首席执行官的关注与谴责。

这位Reddit用户声称,某家未具名外卖平台每周都会召开会议,产品经理们在会上讨论如何从“人力资产”(即外卖司机)身上榨取更多价值。帖子中写道:“他们谈论这些司机时,就如同在谈论电子游戏中的资源节点,而非努力支付房租的父母。”

该用户自称已经于近期辞职,并通过公共图书馆的临时笔记本电脑发帖。他还指控,平台会依据司机的工作表现评定“迫切度指数”,这一隐性指标会标记那些毫不犹豫接受低价值“垃圾订单”的司机,进而阻止他们查看高价订单。

其他未经证实的指控包括:优先订单的配送速度并不比以往的常规订单更快——普通订单的配送时间被故意延迟5至10分钟,借由对比凸显优先订单的时效优势。帖子还称“司机福利费”这一表述被刻意模糊处理,使得用户误以为这笔钱是直接补贴给司机的,实则最终流入了“公司小金库”。

这则以“我喝醉了,也很愤怒”作为结尾的帖子,引起了DoorDash首席执行官徐迅的注意。他在X平台转发该帖截图,并配文“这简直荒谬至极”。

徐迅回应道:“这简直荒谬至极!这绝不是DoorDash的行事风格,任何助长或纵容Reddit帖子中所描述的文化的员工都将被我开除。”

据《福布斯》(Forbes)报道,徐迅的个人净资产高达27亿美元。他接着说道:“外卖员绝非‘人力资产’”,并表示“设置‘迫切度指数’这类指标的做法,简直是一种罪恶”。他强调DoorDash从未设置过所谓的“司机福利费”。

他总结道:“我们并非完美无缺,但每天都致力于优化平台服务体验。帖子中描述的行为令人震惊,倘若情况属实,相关人员应感到羞耻。”

《财富》杂志已经联系DoorDash寻求进一步置评。

近年来,外卖行业发展迅猛,相关立法也在逐步跟进。以加利福尼亚州为例,一项新规将于2026年正式实施:外卖平台不得用小费或服务费抵扣配送员的基本工资。

这项名为AB-578的法律还要求,外卖平台必须向配送员准确、清晰地披露订单收入构成,包括基本工资、小费、促销奖金等各项收入明细。(财富中文网)

译者:中慧言-王芳

DoorDash的首席执行官徐迅(Tony Xu)猛烈抨击社交媒体上流传的一则传言——某外卖平台会依据司机的“工作迫切度”进行打分评级。他明确表示,任何认同此类做法的员工,将被立即解雇。

DoorDash(总部位于美国旧金山)的联合创始人及首席执行官分享了一张四天前来自Reddit平台的未经证实帖子截图,匿名用户自称某外卖公司的开发人员,爆料了公司多项内部操作。

该帖的真实性存疑:在社交平台引发热议后,科技与民主网站Platformer已经认定其为虚假信息。但在此之前,该帖已经引发外卖行业头部企业首席执行官的关注与谴责。

这位Reddit用户声称,某家未具名外卖平台每周都会召开会议,产品经理们在会上讨论如何从“人力资产”(即外卖司机)身上榨取更多价值。帖子中写道:“他们谈论这些司机时,就如同在谈论电子游戏中的资源节点,而非努力支付房租的父母。”

该用户自称已经于近期辞职,并通过公共图书馆的临时笔记本电脑发帖。他还指控,平台会依据司机的工作表现评定“迫切度指数”,这一隐性指标会标记那些毫不犹豫接受低价值“垃圾订单”的司机,进而阻止他们查看高价订单。

其他未经证实的指控包括:优先订单的配送速度并不比以往的常规订单更快——普通订单的配送时间被故意延迟5至10分钟,借由对比凸显优先订单的时效优势。帖子还称“司机福利费”这一表述被刻意模糊处理,使得用户误以为这笔钱是直接补贴给司机的,实则最终流入了“公司小金库”。

这则以“我喝醉了,也很愤怒”作为结尾的帖子,引起了DoorDash首席执行官徐迅的注意。他在X平台转发该帖截图,并配文“这简直荒谬至极”。

徐迅回应道:“这简直荒谬至极!这绝不是DoorDash的行事风格,任何助长或纵容Reddit帖子中所描述的文化的员工都将被我开除。”

据《福布斯》(Forbes)报道,徐迅的个人净资产高达27亿美元。他接着说道:“外卖员绝非‘人力资产’”,并表示“设置‘迫切度指数’这类指标的做法,简直是一种罪恶”。他强调DoorDash从未设置过所谓的“司机福利费”。

他总结道:“我们并非完美无缺,但每天都致力于优化平台服务体验。帖子中描述的行为令人震惊,倘若情况属实,相关人员应感到羞耻。”

《财富》杂志已经联系DoorDash寻求进一步置评。

近年来,外卖行业发展迅猛,相关立法也在逐步跟进。以加利福尼亚州为例,一项新规将于2026年正式实施:外卖平台不得用小费或服务费抵扣配送员的基本工资。

这项名为AB-578的法律还要求,外卖平台必须向配送员准确、清晰地披露订单收入构成,包括基本工资、小费、促销奖金等各项收入明细。(财富中文网)

译者:中慧言-王芳

DoorDash’s CEO has slammed social media claims that a food delivery service is rating its drivers based on their “desperation” for work, saying he would fire any individual who thought that was acceptable.

The co-founder and CEO of San Francisco-based DoorDash shared a screenshot of an unverified Reddit post made four days ago, in which an anonymous user claiming to be a developer for a food delivery company makes allegations about internal practices.

The legitimacy of the post is up for debate: Having gone somewhat viral on the social media platform, it was then declared a hoax by tech and democracy site Platformer. But by then, it had already garnered the attention and denunciation of one of the CEOs leading the pack in the food delivery space.

The Reddit user claimed an unnamed delivery service holds weekly meetings in which product managers discuss how to squeeze more out of “human assets”—their delivery drivers. “They talk about these people like they are resource nodes in a video game, not fathers and mothers trying to pay rent,” the post claims.

The user, who said they had recently quit their role and made the post on a burner laptop from a public library, alleges drivers are given a “desperation score” depending on their behavior at work. The hidden metric supposedly flags drivers who accept low-value “garbage” orders without hesitation, and then prevents them from viewing higher-paying orders.

Other unverified claims include that priority orders are no faster than timings on what were previously standard orders—regular orders were simply slowed down by five to 10 minutes so that priority seemed quicker by contrast. The post also alleges that the wording for a driver “benefit fee” is kept deliberately vague, so that users believe they are helping drivers when in fact the money is funnelled into a “corporate slush fund.”

The post, which ends: “I’m drunk and I’m angry,” caught the attention of DoorDash’s Tony Xu. On X, Xu reposted a screenshot of the thread captioned “holy fucking shit.”

Xu replied: “Holy fucking shit is right! This is not DoorDash, and I would fire anyone who promoted or tolerated the kind of culture described in this Reddit post.”

Xu—worth $2.7 billion, according to Forbes—continued “dashers are not ‘human assets'” and “having a metric like a ‘Desperation Score’ is an abomination.” DoorDash has never had a driver benefit fee, he added.

He concluded: “We’re not perfect by *any* stretch of the imagination, but we work every day to make our platform better for everyone who comes to it. What’s described here is appalling, and if true, whoever is operating in this manner should be ashamed.”

Fortune contacted DoorDash for further comment.

Legislation is slowly catching up to the pace at which food delivery services have taken off in recent years. For example in California, in 2026 it will now be unlawful for a food delivery platform to use tips or gratuity to offset the base pay of the person delivering the food.

The law, AB-578, also requires a food delivery platform to disclose to delivery drivers an accurate, clearly identified, and itemized breakdown of the pay received for a delivery, including the base pay, gratuity or tips, and any promotional bonuses.

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
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