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“躺平”之后,“捣乱式办公”或成新风潮

“躺平”之后,“捣乱式办公”或成新风潮

Trey Williams 2023-01-22
或许会深得顾客心意,但一定会让老板深恶痛绝。

图片来源:MASKOT—GETTY IMAGES

每隔一段时间,我都会在某个周二想起位于林肯广场(Lincoln Square)的盖璞(Gap)专卖店里的那位讨喜、热心又精力充沛的售货员,他曾经在纽约的炎炎夏日之中帮助我选购新Polo衫。

虽然已经忘了他的名字,但我永远不会忘记他忙上忙下为我争取折扣的样子,虽然当时只有一个款式在打折,他却不遗余力地为我争取到了三款衬衫的优惠,甚至还在网上找到了一个他们店里没有的尺码,也是为了给我更低的价格。我没怎么给他找折扣的热情泼冷水,但他却说:“你没有必要按照原价购买这件衣服。”(我这个人在逛商店时一般不会接受店员的帮助,而且经常在逛完一圈之后空手离开。)

这段经历之所以令我如此难忘,是因为当时我刚刚搬回纽约,而我所有的东西,包括所有的衣服,都被人从Uhaul卡车上偷了去,所以我当时确实很需要这些衣服。而在“躺平”(quiet quitting)、“怒投简历”(rage applying)之后,新出现的术语——捣乱式办公(chaotic working)或恶意服从(malicious compliance)恰恰能够形容林肯广场盖璞专卖店里那位店员的做法。

作为“躺平”一词的“小兄弟”,“捣乱式办公”更具反叛色彩,可以理解为利用你的职位来帮助顾客,哪怕这种帮助会对你所供职的企业或组织小有不利。

TikTok的用户“The Speech Prof”在一个介绍该术语的视频中举了一些例子,比如为顾客提供员工折扣、将自己在工作中获得的免费票券随机赠送他人、免除顾客透支费用或者为其升级食品套餐。仅在几周之内,该视频就获得了超过97,000个赞和大约2,000条评论。、

“在为一家信用卡公司工作时,我调低了所有客户的年化利率,还给固定了下来,以防别人再做更改。”有人在该TikTok视频下评论道。另有一位负责看停车场的用户说,在只有他们工作时,他们会告诉顾客该停车场当天有免费停车服务。

与“躺平”颇为相似,这种想法肯定也不是什么新鲜事物,但这个术语的真正出现似乎能够追溯到一篇Reddit贴文中的截图,说的是有人在做杂货店收银员时,会特意更改在他们那排队的顾客的WIC订单中农产品的重量和费用,就是为了让顾客获得更多的食品。

这位用户写道:“没错,躺平是很棒,但你试过‘捣乱式办公’么。无论印第安纳州给他们设定的最高限额是多少,他们都可以获得更多的农产品。如果你还没有这么干过,就不妨一试。这么干更有意思。”

能够“捣乱式办公”的不止那些面向消费者的工作。在The Speech Prof的TikTok视频下,也有一些管理层人士作出的评论,说自己要么会不问缘由批准所有休假请求、给员工加薪,要么会在招聘时倡议新员工争取更高的薪水。

最近,这种“吃大户”、反公司的思潮甚嚣尘上,在《菜单》 (The Menu)、《悲情三角》(Triangle of Sadness)和里安·约翰逊的《玻璃洋葱:利刃出鞘》(Glass Onion: A Knives Out Mystery)等影片的核心故事里均有体现。在推升对埃隆·马斯克、杰夫·贝佐斯等最富有1%人群的仇恨过程中,这种情绪也发挥了一定作用。根据皮尤研究中心(Pew Research Center)的一份报告,对大公司的反感已经成为美国民众的跨党派共识。总体而言,相较于银行与金融机构、科技公司、教会与宗教组织及军队,美国民众对企业的反感度更高。

如果“捣乱式办公”在2023年成为职场热词,我不会感到惊讶。总体而言,大家对工作都已经心生倦怠,从躺平、大辞职潮(Great Resignation)到全面推动工作生活平衡的努力,都凸显了这一趋势。再加上全国范围内不断走高且越发广泛的反公司情绪,谁知道我们可以在杂货、咖啡或经典男性时装上省下多少钱。(财富中文网)

译者:梁宇

审校:夏林

每隔一段时间,我都会在某个周二想起位于林肯广场(Lincoln Square)的盖璞(Gap)专卖店里的那位讨喜、热心又精力充沛的售货员,他曾经在纽约的炎炎夏日之中帮助我选购新Polo衫。

虽然已经忘了他的名字,但我永远不会忘记他忙上忙下为我争取折扣的样子,虽然当时只有一个款式在打折,他却不遗余力地为我争取到了三款衬衫的优惠,甚至还在网上找到了一个他们店里没有的尺码,也是为了给我更低的价格。我没怎么给他找折扣的热情泼冷水,但他却说:“你没有必要按照原价购买这件衣服。”(我这个人在逛商店时一般不会接受店员的帮助,而且经常在逛完一圈之后空手离开。)

这段经历之所以令我如此难忘,是因为当时我刚刚搬回纽约,而我所有的东西,包括所有的衣服,都被人从Uhaul卡车上偷了去,所以我当时确实很需要这些衣服。而在“躺平”(quiet quitting)、“怒投简历”(rage applying)之后,新出现的术语——捣乱式办公(chaotic working)或恶意服从(malicious compliance)恰恰能够形容林肯广场盖璞专卖店里那位店员的做法。

作为“躺平”一词的“小兄弟”,“捣乱式办公”更具反叛色彩,可以理解为利用你的职位来帮助顾客,哪怕这种帮助会对你所供职的企业或组织小有不利。

TikTok的用户“The Speech Prof”在一个介绍该术语的视频中举了一些例子,比如为顾客提供员工折扣、将自己在工作中获得的免费票券随机赠送他人、免除顾客透支费用或者为其升级食品套餐。仅在几周之内,该视频就获得了超过97,000个赞和大约2,000条评论。、

“在为一家信用卡公司工作时,我调低了所有客户的年化利率,还给固定了下来,以防别人再做更改。”有人在该TikTok视频下评论道。另有一位负责看停车场的用户说,在只有他们工作时,他们会告诉顾客该停车场当天有免费停车服务。

与“躺平”颇为相似,这种想法肯定也不是什么新鲜事物,但这个术语的真正出现似乎能够追溯到一篇Reddit贴文中的截图,说的是有人在做杂货店收银员时,会特意更改在他们那排队的顾客的WIC订单中农产品的重量和费用,就是为了让顾客获得更多的食品。

这位用户写道:“没错,躺平是很棒,但你试过‘捣乱式办公’么。无论印第安纳州给他们设定的最高限额是多少,他们都可以获得更多的农产品。如果你还没有这么干过,就不妨一试。这么干更有意思。”

能够“捣乱式办公”的不止那些面向消费者的工作。在The Speech Prof的TikTok视频下,也有一些管理层人士作出的评论,说自己要么会不问缘由批准所有休假请求、给员工加薪,要么会在招聘时倡议新员工争取更高的薪水。

最近,这种“吃大户”、反公司的思潮甚嚣尘上,在《菜单》 (The Menu)、《悲情三角》(Triangle of Sadness)和里安·约翰逊的《玻璃洋葱:利刃出鞘》(Glass Onion: A Knives Out Mystery)等影片的核心故事里均有体现。在推升对埃隆·马斯克、杰夫·贝佐斯等最富有1%人群的仇恨过程中,这种情绪也发挥了一定作用。根据皮尤研究中心(Pew Research Center)的一份报告,对大公司的反感已经成为美国民众的跨党派共识。总体而言,相较于银行与金融机构、科技公司、教会与宗教组织及军队,美国民众对企业的反感度更高。

如果“捣乱式办公”在2023年成为职场热词,我不会感到惊讶。总体而言,大家对工作都已经心生倦怠,从躺平、大辞职潮(Great Resignation)到全面推动工作生活平衡的努力,都凸显了这一趋势。再加上全国范围内不断走高且越发广泛的反公司情绪,谁知道我们可以在杂货、咖啡或经典男性时装上省下多少钱。(财富中文网)

译者:梁宇

审校:夏林

Every now and then on a random Tuesday I think about the lovely, eager, energetic Lincoln Square Gap sales associate who helped me shop for new knit polo button ups in the middle of a New York summer heatwave.

I don’t remember his name, but I’ll never forget that he went above and beyond to get me a sale price for three shirts even though only one style was actually marked down—he even found a size online they no longer had in stores for the lower price, too. I didn’t say much to discourage the discount, but he said, “You shouldn’t be paying full price for this.” (And to think I usually wander around refusing any help and leave with nothing.)

I’ll always remember the experience because I’d just moved back to New York after having everything I own, including all my clothes, stolen from the back of a Uhaul, so I could really use the knitwear. Turns out—in the vein of quiet quitting and rage applying—there’s now a term for what my Lincoln Square Gap associate did: chaotic working, or malicious compliance.

The sort of rebellious younger sibling to quiet quitting, chaotic working would be defined as kind of using your position at work to help customers, even at whatever small detriment to the company or organization where you work.

In a TikTok video about the term, the account “The Speech Prof” gave examples of giving people employee discounts, handing out free tickets to something you maybe got through work to random people, waving overdraft fees, or upsizing a food order. The video’s garnered more than 97,000 likes and roughly 2,000 comments in a few weeks.

“I worked for a credit card company and I lowered everyone’s Apr and fixed it so it wouldn’t change,” one commenter wrote in response to the TikTok video. Another user who oversees parking enforcement said they tell people the lot has free parking that day if they’re the only one working.

The idea, much like quiet quitting, surely isn’t new, but the term appears to have originated from a screenshot in a Reddit post about someone who fudged the weight and cost of produce in WIC orders for the shoppers who came through their line when they were a grocery store cashier so the customers could get more food.

“Yeah, quiet quitting is great and all, but have you tried chaotic working?” the person wrote. “They were able to get more produce for whatever shitty max amount Indiana gave them. Anyways, be chaotic. It’s more fun that way.”

And it’s not just consumer-facing jobs that are ripe for chaotic working. A handful of comments on The Speech Prof’s TikTok are from people in management who said they either approved all time off requests, gave people raises, or advocated as a recruiter for new hires to receive higher salaries.

The “eat the rich” and anti-corporations idea has really stepped into the spotlight as of late, at the center of films like “The Menu,” “Triangle of Sadness,” and Rian Johnson’s “Glass Onion: A Knives Out Mystery.” That sentiment is also part of the driving force behind a recent resentment of the richest 1%, like Elon Musk and Jeff Bezos. According to a report from Pew Research Center, the unpopularity of large corporations is shared by Americans across party lines. By and large, people view corporations more unfavorable than banks and financial institutions, tech companies, churches and religious organizations, and the military.

It wouldn’t be surprising for chaotic working to be the work term of 2023. People are already burnt out and fed up with work in general, highlighted by the fervor around quiet quitting, the Great Resignation, and an altogether push for better work-life balance. Add that to a rising, more widespread anti-corporation sentiment across the country and who knows how much we could be saving on groceries, coffee, or classically stylish menswear items.

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