2020年航空公司排行榜，哪些航线依旧晚点？
不出所料，航空业在2020年创下了航班准点率的历史最好纪录。当然，鉴于这一年航班减少了300万架次，旅客数量仅为往年的三分之一，这样的成绩也不足为奇。
不过，在84.5%的航班准点起降的总体水平之下，有那些航线依旧晚点呢？
美国运输统计局（Bureau of Transportation Statistics）发布的2020年航班准点报告显示，即便不满员，忠实航空（Allegiant Air）的乘客似乎也未能享受到顺心的旅途。
忠实航空去年有28.7%的航班延误，排在准点到达的末尾。捷蓝航空（JetBlue Airways）倒数第二，航班延误率为17.9%。美国航空（American Airlines）以17.7%的延误率位列倒数第三。
另一方面，夏威夷航空（Hawaiian Airlines Network）凭借87.5%的准点率占据航班准点达到榜首位。达美航空（Delta Air Lines）和精神航空（Spirit Airlines）分别以87.2%和86.6%位列第二、第三。
去年共有55架次航班在停机坪延误超过3小时，有6个架次超过4小时。（若延误超过3小时，航空公司必须允许乘客下机。）
尽管乘客数量大幅减少，但投诉量却在去年创下新高。美国交通部（Department of Transportation）在2 020年共收到102550起投诉，其中超过87%要求退款。相比之下，2019年的投诉仅有15342起。
讽刺的是，纵使机场和机舱内空空荡荡，旅行中最令人头痛的问题依然如故。美国交通部报告称，去年，接受安检的行包中，每1000个就有4个以上处置不当（2019年行包处置不当率为5.85‰）。更令人难以置信的是，仍然有航空公司以超售为由拒绝乘客登机。2020年航空公司的超售率为万分之0.11，而2019年为万分之0.24。（财富中文网）
译者：胡萌琦
不出所料，航空业在2020年创下了航班准点率的历史最好纪录。当然，鉴于这一年航班减少了300万架次，旅客数量仅为往年的三分之一，这样的成绩也不足为奇。
不过，在84.5%的航班准点起降的总体水平之下，有那些航线依旧晚点呢？
美国运输统计局（Bureau of Transportation Statistics）发布的2020年航班准点报告显示，即便不满员，忠实航空（Allegiant Air）的乘客似乎也未能享受到顺心的旅途。
忠实航空去年有28.7%的航班延误，排在准点到达的末尾。捷蓝航空（JetBlue Airways）倒数第二，航班延误率为17.9%。美国航空（American Airlines）以17.7%的延误率位列倒数第三。
另一方面，夏威夷航空（Hawaiian Airlines Network）凭借87.5%的准点率占据航班准点达到榜首位。达美航空（Delta Air Lines）和精神航空（Spirit Airlines）分别以87.2%和86.6%位列第二、第三。
去年共有55架次航班在停机坪延误超过3小时，有6个架次超过4小时。（若延误超过3小时，航空公司必须允许乘客下机。）
尽管乘客数量大幅减少，但投诉量却在去年创下新高。美国交通部（Department of Transportation）在2 020年共收到102550起投诉，其中超过87%要求退款。相比之下，2019年的投诉仅有15342起。
讽刺的是，纵使机场和机舱内空空荡荡，旅行中最令人头痛的问题依然如故。美国交通部报告称，去年，接受安检的行包中，每1000个就有4个以上处置不当（2019年行包处置不当率为5.85‰）。更令人难以置信的是，仍然有航空公司以超售为由拒绝乘客登机。2020年航空公司的超售率为万分之0.11，而2019年为万分之0.24。（财富中文网）
译者：胡萌琦
Not surprisingly, the airline industry had its best year ever in terms of on-time performance in 2020. Of course, given there were 3 million fewer flights and just over one-third of the total number of passengers there would have been sans pandemic, that wasn’t quite as impressive.
A record 84.5% of flights were on time last year. But which airlines still had trouble getting to the gate on time?
The Bureau of Transportation Statistics has released its 2020 on-time performance report—and even with the lightened load, passengers on Allegiant Air saw some turbulence.
Allegiant posted the worst on-time arrival rates last year, with delays on 28.7% of its flights. JetBlue Airways was second-lowest, with delays on 17.9% of its flights, and American Airlines came in third for lateness, with 17.7% of its flights falling behind schedule.
On the other side of the spectrum, the Hawaiian Airlines Network was the most punctual, with flights arriving on time 87.5% of the time. Delta Air Lines was next at 87.2%. And Spirit Airlines was third at 86.6%.
All totaled, there were 55 flights last year that saw tarmac delays of more than three hours and six tarmac delays of over four hours. (Airlines must offer passengers the opportunity to deplane after three hours.)
While there were far fewer people on the planes, passenger complaints hit a record number last year. The Department of Transportation received 102,550 complaints, compared to a total of 15,342 in 2019. The vast majority of those, over 87%, were regarding refunds.
Somewhat ironically, even with fairly empty airports and planes, some of the most common headaches of travel didn’t disappear last year. The Department reports there were over four mishandled bags for every 1,000 that were checked (compared to 5.85 per 1,000 in 2019). And incredibly, airlines still bumped passengers off oversold flights. In 2020, carriers bumped passengers at a rate of 0.11 per 10,000, compared to a rate of 0.24 per 10,000 passengers in 2019.
