Nest首席技术官松冈容子指出，虽然所有公司都需要创新，但为了颠覆而颠覆不会起作用。以松冈和同事们共同建立的Google X，也就是谷歌超级神秘的创新实验室为例。这个团队创造了“教科书式的变革”技术，但“他们赚不到钱”。她问听众：“这是大多数公司所追求的吗？”（许多人都摇了摇头）。“为自己的Google X许愿时要小心，因为你得到的也许并不是你想要的。”
“Innovation” is one of the business world’s most beloved buzzwords—but how often do we stop and ask ourselves what the term really means?
Speaking at Fortune’s Most Powerful Women Summit in Washington, D.C. on Monday, Julie Larson-Green, chief experience officer at Microsoft, offered a definition that’s been helpful for employees of the tech giant: “Idea plus impact.”
No matter how disruptive and exciting, she says, an idea is just a flight of fancy—unless it can create a meaningful impact in the world. Of course, the trick of the thing is usually turning those new, bleeding-edge concepts into a reality. Larson-Green and her fellow Summit panelists offered the crowd a series of real world tips for doing just that.
Change the mindset
It’s human nature to be afraid of change—but fear kills innovation, says Jane Fraser, CEO of Latin America at Citigroup: “Get fear out of the equation.” Rather than putting employees on the defensive, where they feel they need to protect and justify their jobs, try to rally them around the ways innovation can help their clients, she suggests. Citibank has also increasingly focused on encouraging workers’ curiosity and prompting them to ask questions, says Fraser.
Disrupt your leadership
Julie Sweet, CEO of North America for Accenture, says that one of the most difficult parts of achieving continuous innovation is being willing to change leadership. “That is often the hardest thing for leaders to hear,” says Sweet. But while replacing loyal team members can be painful, “some of them can’t make the journey.” Creating a leadership team that’s truly diverse—gender, age, ethnicity—helps drive fresh thinking, she adds. When companies resist such sweeping change, you don’t get true innovation, says Sweet: “Then you get projects.”
Consider your business goals
While every company needs innovation, disruption for disruption’s sake does not work, says Nest CTO Yoky Matsuoka. Take Google’s super secret innovation lab, Google X, which Matsuoka co-founded. The group creates “paradigm shifting” technology, she says, but “they’re not making money.” “Is that what most companies are looking for?” she asked the audience (many heads shook no). “Be careful asking for a Google X because what you get might not be what you’re looking for.”
The hype around change is that it’s unpredictable and rushing at us at a furious paces, says Matuoka. But in reality, “innovation happens really, really slowly—it’s not as scary as we think.” She speculated that, as a group, the panel attendees would likely be able to identify about 90% of the forces that will transform business over the next few years. Rather than chase trends—or your competitors—Matuoka suggests all companies ask themselves one question: “Given we all understand those things are coming, which one should we focus on?”