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犯错之后如何补救?这十招要牢牢记住

Jason Nazar 2017年04月27日

关于在职场中犯下重大错误后如何补正,本文提供了最好的十条建议。

领导力内幕网络是美国的一个在线社区,美国商界最睿智和最有影响力的一些人物会在这里及时回答与职业和领导力有关的问题。今天为大家分享的是Comparably公司创始人、CEO杰森·纳扎尔在“犯了大错之后如何弥补?”这一问题下的回答。

决定我们一生成就的并非是我们所犯的错误,而是我们在犯错之后做了什么,以及我们经过这次教训成为了一个怎样的人。关于在职场中犯下重大错误后如何补正,以下是我个人认为最好的十条建议:

迅速承担责任

不要为了推卸责任或为自己辩护而使事情变得复杂化。你要向受到影响的关键人物承认你的错误,并且告诉他你打算怎样补救,以及何时开始着手进行补救。这样你就能重新获得队友的信任,他们也不必时时刻刻盯着你以防止你再次犯错。

确保你理解自己的职责

人们犯错误最普遍的原因几乎是固定的,那就是我们并未完全理解我们的岗位职责或我们所负责的目标任务。所以对于你的岗位职责以及公司对你的预期,问得再多也不算多。

索取反馈

一旦你挺过了犯错后最难熬的时刻,你就应该向受到影响最大的人寻求反馈。这样你不仅能真正从中学到教训,还会让别人觉得你倾听了他们的意见,从而对你产生更好的印象。

做出改进的姿态

让你的团队看到你愿意付出额外的努力来取得进步。比如你要每天第一个到办公室,最后一个离开。或者积极帮助其他同事完成他们的工作。总之,不管怎么做,一定要让大家看到你对公司的重视。这种态度可以帮你比较顺利地度过难关。

少犯小错

在你犯了一个重大过错之后,一些小事也会被无形放大。比如上班迟到了五分钟、某个项目没有完全按规程操作等小事也会被人拿来做文章。这种时候你的注意力要高度集中,千万不要让这些小错影响到团队对你的信任。

把重要的事写下来

我们都经历过这种情形:某个同事让你帮他做些事情,等你做完了,他却告诉你,你做的和他要求的不一样。要想防止这种情况发生,最简单的方法就是把你的行动计划写下来,发给这个项目的所有参与者看一看。这样一来,大家要么会说:“这跟我们讨论的不一样,让我们再重新想想”,要么会说:“这就是我们讨论的内容,但我认为你在做的时候应该稍微注意一下某某问题。”所有参与这个项目的人都会欣赏你做事的条理性。

惹人爱

我们总是更容易原谅自己喜欢的人。如果你是一个积极上进、充满能量、慷慨大方、思维睿智的人,那么大家就会更容易原谅你的失误。如果你是一个消极被动、急躁易怒的人,或许大家就不会这么轻易放过你了。

做一个英雄

要想让大家尽快忘掉你捅的大蒌子,最好的方法就是为公司解决一个至关重要的难题。这种机会并不多见,但你一旦做到了,立时就会成为全公司的英雄。一支NFL联盟的球队就算连续三年没有打进季后赛,只要第四年赢得了“超级碗”,它依然是所有人眼中的大赢家。

给自己减负

我们每个人都会犯错。犯错也是一个学习的过程。你要记住,人们对你的评价并非取决于你所犯的错误,而是取决于你在犯错之后的表现。所以你不要被你自己打败了。越是平时表现优秀的员工就越要记住这一点,因为他们给自己施加的压力总是超过了领导和同事对他们的苛责。

善于变危为机

一次重大的失误也有可能变成一次重大的机会。当可口可乐公司80年代推出“新可乐”时,所有人都讨厌这种产品。那么可口可乐是怎样应对的呢?它爽快地承认自己搞砸了,然后搞了一次盛大的宣传活动,宣扬“经典可乐”的回归。结果公司的销量超过了以往任何时候。人人都喜欢“救赎”的噱头,你犯下的一次大错,恰恰可能成为职业生涯的一次转机。(财富中文网)

译者:朴成奎

The Leadership Insiders network is an online community where the most thoughtful and influential people in business contribute answers to timely questions about careers and leadership. Today’s answer to the question, “How can you bounce back after making a major mistake?” is written by Jason Nazar, founder and CEO of Comparably.

We’re not defined by our mistakes, but rather how we handle those mistakes and who we become in the process. Here’s the best game plan I can provide on how to bounce back after making a major mistake at work:

Immediately take responsibility

Don’t compound the situation by getting defensive or justifying what happened. Admit your mistake to the key people affected and lay out a plan to fix it. Most importantly, explain what you’re going to do and when you’re going to do it. You’ll regain your teammates’ trust and they won’t feel like they have to keep checking in on you to make sure you’re doing things right.

Make sure you understand your responsibilities

The most common reason we make mistakes is also the most fixable: We don’t fully understand the expectations of our role or the goals we’re responsible for. You can never ask too much about what’s expected of you.

Ask for feedback

Once you’re through the worst of it, ask for feedback from the people who were most affected by your mistake. Not only will you get the chance to really learn from the situation, but you’ll help others feel heard and see you in a better light.

Show that you’re committed to improving

Let your team see that you’re going the extra mile to improve. Try to be the first one in and last to leave, or go out of your way to help coworkers get their work done. Whatever you do, make sure you’re showing that your focus is on the company. This can help smooth out a rough situation.

Tighten up your little mistakes

After you make a big mistake, the little things get magnified. Whether it’s coming in five minutes late or turning in a project that’s not exactly to specification, your little errors will seem way worse after a big mistake. This is the time to bring your A-game. Don’t let tiny errors erode your team’s trust in you.

Put key items in writing

We’ve all been in situations where a coworker asks us to do something, only to be told on delivering it that it wasn’t what they asked for. The simplest way to prevent these situations is to put your action plan in writing and share it with whoever else is involved. In doing so, you’re giving others a chance to say either: “This isn’t what we discussed; let’s rethink it,” or “This is what we discussed, but I think you should go about doing it in a slightly different way.” Everyone involved will appreciate the clarity.

Be likable

We’re all more forgiving of people we like. If you’re positive, energetic, generous, and thoughtful, you’re likely to get more of a pass on your mistakes. If you’re negative, passive aggressive, or quick to point fingers, you probably won’t.

Be a hero

The best way to make a big mistake fade into the distance is to solve something critical for the business. It’s not always possible, but if you can do that, you’ll instantly become a hero. Even if an NFL team fails to make the playoffs three years in a row, it’s a winner in everybody’s eyes if it wins the Super Bowl in the fourth year.

Cut yourself some slack

Everyone makes mistakes—it’s a part of how we learn. Remember that people judge you more for how you handle your mistakes than the mistakes you make, so try not to beat yourself up. High performers especially need to keep this in mind, as they will naturally put more pressure on themselves than their boss and colleagues will.

Turn the negative into a positive

A big mistake could become a big opportunity. When Coca-Cola introduced New Coke in the 1980s, everyone hated it. So what did Coke do? It said it messed up and launched a whole campaign about the return of classic Coke—and sales jumped higher than ever. Everybody loves a redemption story. Your big mistake could be an opportunity to turn your career around.

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