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想彻底结束这场疫情,企业高管需要把这些问题放在首位

想彻底结束这场疫情,企业高管需要把这些问题放在首位

Darren Walker, Chuck Robbins 2021-03-02
当我们回顾这场旷世疫情时,历史会拷问,企业领导者是如何反思他们对待员工的方式,并保护他们的。

位于佛罗里达州北迈阿密的一家医疗设备工厂,工人们正在工作。图片来源:CHANDAN KHANNA—AFP/GETTY IMAGES

新冠疫情已经颠覆了社会的方方面面。但在这场疫情爆发一年之际,我们已经更好地理解了它的传播方式,并且更加清醒地意识到,为了让我们的货架保持充足,让我们的医疗机构不缺人手,让我们的子女接受教育,让我们的社区保持运转,如此多的员工正在冒着令人难以置信的风险,并付出何等巨大的牺牲。

值得注意的是,美国总统乔·拜登上任伊始就采取了一系列旨在控制疫情的措施,其中包括一道行政令,要求美国职业安全与健康管理局(Occupational Safety and Health Administration)修订现有的安全指导方针,加大执法力度,并利用其资源来保护美国最脆弱和受疫情影响最严重的工人。通过这一指示,新总统进一步明确了我们都知道的事实:美国的广大工人站在抗击疫情的第一线,他们必须从雇主那里得到其应有的保护和支持。

我们目睹了工作场所传播是如何导致美国的新冠病例数不断增加的。不平等也加剧了病毒的传播。拜登总统的行政令指向了一线工人如今正在经历的社会、种族、健康和经济不平等。这个明确无误的信号表明,每家企业不仅要通过重塑领导力战略来根除不平等现象,还必须有更清晰的框架来理解并解决特定群体正在遭受的格外严重的影响。

因此,面对这些多重危机(其中包括新冠疫情、亟需的经济复苏,以及对种族不平等的清算)的考验,我们必须得搞清楚雇主需要扮演什么角色,企业领导者需要做出何种改变。在我们看来,企业必须关注各自的员工,将他们的声音、身心健康、他们的安全和公平感受置于企业优先事项的首位。为员工着想,不应该仅仅是人力资源部门的职责范畴——它还是一种获取竞争优势的关键因素,而且现在比以往任何时候都更需要做这件事情。

例如,在其社会正义原则的指导下,思科(Cisco)一直从种族平等的角度来审视,并尽可能地加强员工的健康福利。在心理健康、工作场所安全和隐私、儿童保育等方面,一系列以员工为中心的举措被公司置于跟业务战略等量齐观的高度,以确保不平等问题能够进入领导层的视野。

通过倡导内部安全措施、有效的政策和种族平等,企业可以将以目标驱动的领导力付诸实践,以保护工人并促进包容性复苏。对许多企业来说,这意味着改变他们对员工战略的看法——企业需要运用他们在危机期间为保持业务强劲所使用的那种严谨性、创造性和关切力度。对每家企业来说,这意味着倾听并保护那些面临最大风险的人。在美国的疫苗分发工作仍在进行,还需要一些时日才能够完成之际,企业领导者可以充分利用他们的智慧、精力和资源,把工人的福祉放在首位。

目前,黑人和拉美裔工人占一线员工的36%,其中的许多人无法享受带薪病假,也没有照顾自己和家人所需的高质量医疗保险。黑人一线工人也更有可能报告称,他们因为提出对新冠病毒的担忧而招致经理的报复。鉴于美国黑人死于新冠病毒的比率是白人的两倍以上,企业必须加倍履行他们在去年夏天反种族歧视抗议浪潮爆发后重申的承诺,将工人安全作为其促进社会正义措施的关键组成部分。

首先,企业能够通过向所有工人提供带薪病假来降低疫情传播风险,无论他们是全职、兼职员工还是承包商。超过四分之一的人知道,有人在疫情期间因为经济压力而带病上班,从而危及客户和同事的健康。现在,公司可以明确表示,经济保障和公共安全并不是工人必须做出取舍的两种选项,而是一枚硬币的两面。

其次,我们必须为工人提供必要的保护,包括提供并要求他们必须使用个人防护设备(PPE),切实执行社交距离和佩戴口罩政策,第一时间向员工通报密切接触或感染信息,并实施工作场所感染接触者追踪机制。

第三,虽然许多公司已经采取了这些措施,但关键是要确保它们始终执行到位,并确保在出现问题时组织可以迅速纠正。要做到这一点,公司必须在设计和管理工作场所健康与安全方面给予员工发言权。没有谁比工人更了解问题所在,而且他们往往能够提前判断哪些措施有可能功亏一篑。

这场疫情清楚地表明,企业有没有采取深思熟虑的措施,或许决定了他们本身成为问题之一,还是成为解决方案的重要组成部分。我们依靠劳动人民来维持经济运转和社区安全。因此,当回顾这场旷世疫情时,历史会拷问,企业领导者是如何反思他们对待员工的方式,并保护他们的。选择是明确的,并且没有时间浪费。只要我们携手努力,就可以创造一个充满包容性的未来,确保所有工人都安全、健康,并蓬勃发展。鉴于所有这一切都相互关联,所有这一切都关系重大,今天就必须构筑起这样的未来。 (财富中文网)

本文作者达伦·沃克是福特基金会(Ford Foundation)总裁。查克·罗宾斯是思科系统(Cisco Systems)董事长兼首席执行官,他也是福特基金会的董事会成员。

译者:任文科

新冠疫情已经颠覆了社会的方方面面。但在这场疫情爆发一年之际,我们已经更好地理解了它的传播方式,并且更加清醒地意识到,为了让我们的货架保持充足,让我们的医疗机构不缺人手,让我们的子女接受教育,让我们的社区保持运转,如此多的员工正在冒着令人难以置信的风险,并付出何等巨大的牺牲。

值得注意的是,美国总统乔·拜登上任伊始就采取了一系列旨在控制疫情的措施,其中包括一道行政令,要求美国职业安全与健康管理局(Occupational Safety and Health Administration)修订现有的安全指导方针,加大执法力度,并利用其资源来保护美国最脆弱和受疫情影响最严重的工人。通过这一指示,新总统进一步明确了我们都知道的事实:美国的广大工人站在抗击疫情的第一线,他们必须从雇主那里得到其应有的保护和支持。

我们目睹了工作场所传播是如何导致美国的新冠病例数不断增加的。不平等也加剧了病毒的传播。拜登总统的行政令指向了一线工人如今正在经历的社会、种族、健康和经济不平等。这个明确无误的信号表明,每家企业不仅要通过重塑领导力战略来根除不平等现象,还必须有更清晰的框架来理解并解决特定群体正在遭受的格外严重的影响。

因此,面对这些多重危机(其中包括新冠疫情、亟需的经济复苏,以及对种族不平等的清算)的考验,我们必须得搞清楚雇主需要扮演什么角色,企业领导者需要做出何种改变。在我们看来,企业必须关注各自的员工,将他们的声音、身心健康、他们的安全和公平感受置于企业优先事项的首位。为员工着想,不应该仅仅是人力资源部门的职责范畴——它还是一种获取竞争优势的关键因素,而且现在比以往任何时候都更需要做这件事情。

例如,在其社会正义原则的指导下,思科(Cisco)一直从种族平等的角度来审视,并尽可能地加强员工的健康福利。在心理健康、工作场所安全和隐私、儿童保育等方面,一系列以员工为中心的举措被公司置于跟业务战略等量齐观的高度,以确保不平等问题能够进入领导层的视野。

通过倡导内部安全措施、有效的政策和种族平等,企业可以将以目标驱动的领导力付诸实践,以保护工人并促进包容性复苏。对许多企业来说,这意味着改变他们对员工战略的看法——企业需要运用他们在危机期间为保持业务强劲所使用的那种严谨性、创造性和关切力度。对每家企业来说,这意味着倾听并保护那些面临最大风险的人。在美国的疫苗分发工作仍在进行,还需要一些时日才能够完成之际,企业领导者可以充分利用他们的智慧、精力和资源,把工人的福祉放在首位。

目前,黑人和拉美裔工人占一线员工的36%,其中的许多人无法享受带薪病假,也没有照顾自己和家人所需的高质量医疗保险。黑人一线工人也更有可能报告称,他们因为提出对新冠病毒的担忧而招致经理的报复。鉴于美国黑人死于新冠病毒的比率是白人的两倍以上,企业必须加倍履行他们在去年夏天反种族歧视抗议浪潮爆发后重申的承诺,将工人安全作为其促进社会正义措施的关键组成部分。

首先,企业能够通过向所有工人提供带薪病假来降低疫情传播风险,无论他们是全职、兼职员工还是承包商。超过四分之一的人知道,有人在疫情期间因为经济压力而带病上班,从而危及客户和同事的健康。现在,公司可以明确表示,经济保障和公共安全并不是工人必须做出取舍的两种选项,而是一枚硬币的两面。

其次,我们必须为工人提供必要的保护,包括提供并要求他们必须使用个人防护设备(PPE),切实执行社交距离和佩戴口罩政策,第一时间向员工通报密切接触或感染信息,并实施工作场所感染接触者追踪机制。

第三,虽然许多公司已经采取了这些措施,但关键是要确保它们始终执行到位,并确保在出现问题时组织可以迅速纠正。要做到这一点,公司必须在设计和管理工作场所健康与安全方面给予员工发言权。没有谁比工人更了解问题所在,而且他们往往能够提前判断哪些措施有可能功亏一篑。

这场疫情清楚地表明,企业有没有采取深思熟虑的措施,或许决定了他们本身成为问题之一,还是成为解决方案的重要组成部分。我们依靠劳动人民来维持经济运转和社区安全。因此,当回顾这场旷世疫情时,历史会拷问,企业领导者是如何反思他们对待员工的方式,并保护他们的。选择是明确的,并且没有时间浪费。只要我们携手努力,就可以创造一个充满包容性的未来,确保所有工人都安全、健康,并蓬勃发展。鉴于所有这一切都相互关联,所有这一切都关系重大,今天就必须构筑起这样的未来。 (财富中文网)

本文作者达伦·沃克是福特基金会(Ford Foundation)总裁。查克·罗宾斯是思科系统(Cisco Systems)董事长兼首席执行官,他也是福特基金会的董事会成员。

译者:任文科

COVID-19 has upended every part of society. But now that we are a year into the pandemic, we have come to better understand how it spreads, and the incredible risk and sacrifice so many employees are taking to keep our shelves stocked, our health care institutions staffed, our children educated, and our communities moving.

It’s noteworthy that among President Biden’s first actions to take hold of the pandemic was an executive order calling on the Occupational Safety and Health Administration (OSHA) to revise existing safety guidelines, ramp up enforcement, and use its resources to protect America’s most vulnerable and hardest-hit workers. With that directive, the new President made clear what we all know to be true: America’s workers are on the front lines of this pandemic, and they must have the protection and support they deserve from their employers.

We have witnessed how workplace transmission is contributing to the country’s mounting case count. Inequality has also exacerbated the spread of the virus. President Biden’s order points to the social, racial, health, and economic inequities that frontline workers are experiencing today, and this is a clear signal that every business must not only root out inequality by reshaping leadership strategies—businesses must also have clear frameworks for understanding and addressing how certain groups are disproportionately impacted.

So, facing these multiple crises—a pandemic, a needed economic recovery, a reckoning with racial inequality—what is the role of employers, and how do leaders need to change? In our view, businesses must focus on their people, placing their voices, their health (both physical and mental), their safety, and equity at the top of business priorities. Thinking about employees shouldn’t be a function of human resources—it’s a competitive differentiator, and it’s needed now more than ever.

Cisco, for example, has been guided by its social justice principles to examine and, where possible, strengthen employee health benefits through a racial equity lens. Employee-focused initiatives in mental health, workplace safety and privacy, and childcare all sit at the same level as business strategy to ensure that issues of inequity can be elevated to leadership.

By advocating for internal safety measures, effective policy, and racial equity, companies can put purpose-driven leadership into practice to protect their workers and fuel an inclusive recovery. For many businesses, this will mean changing the way they view their people strategies—applying the same rigor, creativity, and care they used to pivot and keep their business strong during this crisis. For every business, this will mean listening to and protecting those most at risk. As we continue to distribute vaccines, a process that will still take time, business leaders can use their ingenuity, energy, and resources to place the well-being of workers at the forefront.

Black and Latinx workers account for 36% of employees in frontline jobs, with many lacking access to the paid sick days and quality health insurance needed to care for themselves and their families. Black frontline workers are also more likely to report experiencing retaliation by managers for raising concerns about the coronavirus. With Black Americans losing their lives to the pandemic at more than twice the rate of white people, businesses must double down on commitments they renewed in the wake of last summer’s racial reckoning and widespread protests by making worker safety a key part of their social justice efforts.

First, businesses can reduce spread by offering paid sick days to all workers, whether they are full-time, part-time, or contractors. Over a quarter of people know someone who has gone to work sick during the pandemic because of financial stresses, thereby risking the health of customers and staff. Now, companies can make clear that economic security and public health are not options workers have to choose between, but two sides of the same coin.

Second, we must provide essential protections for workers, including supplying and mandating personal protective equipment, enforcing social distancing protocols and the use of face coverings, immediately notifying employees of exposure or infections, and implementing workplace contact tracing.

Next, while many companies have already embraced these measures, it’s crucial to ensure they are consistently implemented and that organizations can rapidly course-correct when something goes wrong. To do that, companies must give their employees a voice in designing and managing workplace health and safety. Workers know the problems best and often have a unique, early window into where efforts may be falling short.

This pandemic has made clear that taking deliberate steps can be the difference between being part of the problem or part of the solution. Our country relies on working people to keep the economy functioning, and communities safe. So, when we look back on this pandemic, history will ask how business leaders rethought their approach to employees and protected them. The choice is clear, and there’s no time to waste. Together, we can build an inclusive future that ensures all workers are safe, healthy, and thriving. With everything connected, and everything at stake, we must build that future today.

Darren Walker is president of the Ford Foundation. Chuck Robbins is the chairman and chief executive officer of Cisco Systems and a member of the Ford Foundation’s board of trustees.

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