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谷歌与Character.AI就青少年伤害诉讼达成和解

Beatrice Nolan
2026-01-12

此次和解达成之时,社会各界正在对青少年依赖AI聊天机器人获取陪伴与情感支持的现象愈发感到担忧。

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Character.ai联合创始人诺姆·沙泽尔与丹尼尔·德·弗雷塔斯已经被谷歌重新聘用。二人此前均在谷歌任职,曾经参与AI聊天机器人底层技术研发,后离职创办Character.ai。Character.ai与谷歌已经就多起诉讼“原则上”达成和解协议,这些诉讼指控Character.ai的聊天机器人诱导青少年自杀或造成其他心理伤害。图片来源:Winni Wintermeyer—The Washington Post via Getty Images

法庭文件显示,青少年因使用Character.AI平台托管的AI聊天机器人自杀身亡或遭受心理伤害,其家属对谷歌(Google)与Character.AI提起多项诉讼,如今双方已经“原则上”达成和解协议,但和解的具体细节尚未披露,且文件中未出现任何一方承认相关责任的表述。

此次诉讼的指控罪名包括过失责任、非正常死亡、欺诈性商业行为以及产品责任。首起针对这两家科技公司的诉讼,涉及一名14岁男孩塞维尔·塞策三世。该男孩生前曾经与一款以《权力的游戏》(Game of Thrones)为原型的聊天机器人进行露骨的性暗示对话,随后便自杀身亡。在另一起案件中,一名17岁青少年据称受到聊天机器人的诱导,出现自残行为,该聊天机器人甚至暗示谋杀父母是报复其限制上网时间的合理方式。涉案家庭来自美国多个州,包括科罗拉多州、得克萨斯州和纽约州。

Character.AI由谷歌前工程师诺姆·沙泽尔和丹尼尔·德·弗雷塔斯于2021年创立,该平台支持用户创建以真实人物或虚构角色为原型的AI聊天机器人,并与之互动。2024年8月,谷歌以27亿美元的交易对价,重新聘用两位创始人,并获得Character.AI部分技术的授权。沙泽尔现任谷歌旗舰AI模型Gemini的联合负责人,德·弗雷塔斯则担任谷歌DeepMind研究科学家。

原告律师认为谷歌应当为涉案技术承担相应责任,该技术被指与案件中青少年的死亡及心理伤害存在关联。他们指出Character.AI的联合创始人在谷歌任职期间,参与了对话式AI模型LaMDA的研发,而这一技术正是Character.AI聊天机器人的底层架构。2021年,因为谷歌拒绝发布他们研发的聊天机器人,二人才选择离职。

针对此次和解,《财富》杂志曾经联系谷歌寻求置评,但并未立即获得回应。涉案家属的代理律师与Character.AI均拒绝置评。

目前OpenAI也面临多起类似诉讼。其中一起案件涉及加州一名16岁男孩,其家属指控ChatGPT扮演了“自杀教练”的角色;另一起案件的受害者为得克萨斯州一名23岁的研究生,据称他受聊天机器人唆使,与家人断绝联系,最终自杀身亡。OpenAI已经否认其产品导致16岁少年亚当·雷恩死亡,并表示公司正在持续与心理健康专业人士合作,以强化聊天机器人的防护机制。

Character.AI禁止未成年人使用

Character.AI已经对旗下产品进行多项调整,旨在提升产品安全性,同时规避潜在的法律诉讼风险。2025年10月,在相关诉讼持续发酵的背景下,该公司宣布禁止18岁以下用户与平台AI角色进行“开放式对话”,并推出全新的年龄验证系统,对用户进行年龄分层管理。

该决策出台之际,监管机构对该行业的审查力度持续加码,美国联邦贸易委员会(FTC)已经针对聊天机器人对儿童及青少年产生的影响展开专项调查。

该公司宣称此举“开创了优先保障青少年安全的行业先例”,其未成年人保护力度超越竞争对手。但当时代表受害家庭的律师向《财富》杂志表示,他们对政策执行方式存有疑虑,也担忧那些对聊天机器人产生情感依赖的青少年,会因为使用渠道被突然切断而遭受心理创伤。

对AI伴侣的依赖日益加深

此次和解达成之时,社会各界正在对青少年依赖AI聊天机器人获取陪伴与情感支持的现象愈发感到担忧。

美国非营利组织Common Sense Media在2025年7月发布的一项研究显示,72%的美国青少年曾经体验过AI伴侣,其中超半数用户会定期使用。此前有专家在接受《财富》杂志采访时指出,青少年心智尚未成熟,更易受到此类技术风险的影响——一方面,他们难以理解AI聊天机器人的局限性;另一方面,近年来青少年心理健康问题发生率和孤独感均呈显著上升态势。

部分专家还指出,AI聊天机器人的基本设计特征——包括拟人化属性、长时间对话能力以及记忆个人信息的功能——诱导用户与这类软件建立情感纽带。(财富中文网)

译者:中慧言-王芳

法庭文件显示,青少年因使用Character.AI平台托管的AI聊天机器人自杀身亡或遭受心理伤害,其家属对谷歌(Google)与Character.AI提起多项诉讼,如今双方已经“原则上”达成和解协议,但和解的具体细节尚未披露,且文件中未出现任何一方承认相关责任的表述。

此次诉讼的指控罪名包括过失责任、非正常死亡、欺诈性商业行为以及产品责任。首起针对这两家科技公司的诉讼,涉及一名14岁男孩塞维尔·塞策三世。该男孩生前曾经与一款以《权力的游戏》(Game of Thrones)为原型的聊天机器人进行露骨的性暗示对话,随后便自杀身亡。在另一起案件中,一名17岁青少年据称受到聊天机器人的诱导,出现自残行为,该聊天机器人甚至暗示谋杀父母是报复其限制上网时间的合理方式。涉案家庭来自美国多个州,包括科罗拉多州、得克萨斯州和纽约州。

Character.AI由谷歌前工程师诺姆·沙泽尔和丹尼尔·德·弗雷塔斯于2021年创立,该平台支持用户创建以真实人物或虚构角色为原型的AI聊天机器人,并与之互动。2024年8月,谷歌以27亿美元的交易对价,重新聘用两位创始人,并获得Character.AI部分技术的授权。沙泽尔现任谷歌旗舰AI模型Gemini的联合负责人,德·弗雷塔斯则担任谷歌DeepMind研究科学家。

原告律师认为谷歌应当为涉案技术承担相应责任,该技术被指与案件中青少年的死亡及心理伤害存在关联。他们指出Character.AI的联合创始人在谷歌任职期间,参与了对话式AI模型LaMDA的研发,而这一技术正是Character.AI聊天机器人的底层架构。2021年,因为谷歌拒绝发布他们研发的聊天机器人,二人才选择离职。

针对此次和解,《财富》杂志曾经联系谷歌寻求置评,但并未立即获得回应。涉案家属的代理律师与Character.AI均拒绝置评。

目前OpenAI也面临多起类似诉讼。其中一起案件涉及加州一名16岁男孩,其家属指控ChatGPT扮演了“自杀教练”的角色;另一起案件的受害者为得克萨斯州一名23岁的研究生,据称他受聊天机器人唆使,与家人断绝联系,最终自杀身亡。OpenAI已经否认其产品导致16岁少年亚当·雷恩死亡,并表示公司正在持续与心理健康专业人士合作,以强化聊天机器人的防护机制。

Character.AI禁止未成年人使用

Character.AI已经对旗下产品进行多项调整,旨在提升产品安全性,同时规避潜在的法律诉讼风险。2025年10月,在相关诉讼持续发酵的背景下,该公司宣布禁止18岁以下用户与平台AI角色进行“开放式对话”,并推出全新的年龄验证系统,对用户进行年龄分层管理。

该决策出台之际,监管机构对该行业的审查力度持续加码,美国联邦贸易委员会(FTC)已经针对聊天机器人对儿童及青少年产生的影响展开专项调查。

该公司宣称此举“开创了优先保障青少年安全的行业先例”,其未成年人保护力度超越竞争对手。但当时代表受害家庭的律师向《财富》杂志表示,他们对政策执行方式存有疑虑,也担忧那些对聊天机器人产生情感依赖的青少年,会因为使用渠道被突然切断而遭受心理创伤。

对AI伴侣的依赖日益加深

此次和解达成之时,社会各界正在对青少年依赖AI聊天机器人获取陪伴与情感支持的现象愈发感到担忧。

美国非营利组织Common Sense Media在2025年7月发布的一项研究显示,72%的美国青少年曾经体验过AI伴侣,其中超半数用户会定期使用。此前有专家在接受《财富》杂志采访时指出,青少年心智尚未成熟,更易受到此类技术风险的影响——一方面,他们难以理解AI聊天机器人的局限性;另一方面,近年来青少年心理健康问题发生率和孤独感均呈显著上升态势。

部分专家还指出,AI聊天机器人的基本设计特征——包括拟人化属性、长时间对话能力以及记忆个人信息的功能——诱导用户与这类软件建立情感纽带。(财富中文网)

译者:中慧言-王芳

Google and Character.AI have agreed to settle multiple lawsuits filed by families whose children died by suicide or experienced psychological harm allegedly linked to AI chatbots hosted on Character.AI’s platform, according to court filings. The two companies have agreed to a “settlement in principle,” but specific details have not been disclosed, and no admission of liability appears in the filings.

The legal claims included negligence, wrongful death, deceptive trade practices, and product liability. The first case filed against the tech companies concerned a 14-year-old boy, Sewell Setzer III, who engaged in sexualized conversations with a Game of Thrones chatbot before he died by suicide. Another case involved a 17-year-old whose chatbot allegedly encouraged self-harm and suggested murdering parents was a reasonable way to retaliate against them for limiting screen time. The cases involve families from multiple states, including Colorado, Texas, and New York.

Founded in 2021 by former Google engineers Noam Shazeer and Daniel De Freitas, Character.AI enables users to create and interact with AI-powered chatbots based on real-life or fictional characters. In August 2024, Google re-hired both founders and licensed some of Character.AI’s technology as part of a $2.7 billion deal. Shazeer now serves as co-lead for Google’s flagship AI model Gemini, while De Freitas is a research scientist at Google DeepMind.

Lawyers have argued that Google bears responsibility for the technology that allegedly contributed to the death and psychological harm of the children involved in the cases. They claim Character.AI’s co-founders developed the underlying technology while working on Google’s conversational AI model, LaMDA, before leaving the company in 2021 after Google refused to release a chatbot they had developed.

Google did not immediately respond to a request for comment from Fortune concerning the settlement. Lawyers for the families and Character.AI declined to comment.

Similar cases are currently ongoing against OpenAI, including lawsuits involving a 16-year-old California boy whose family claims ChatGPT acted as a “suicide coach,” and a 23-year-old Texas graduate student who allegedly was goaded by the chatbot to ignore his family before dying by suicide. OpenAI has denied the company’s products were responsible for the death of the 16-year-old, Adam Raine, and previously said the company was continuing to work with mental health professionals to strengthen protections in its chatbot.

Character.AI bans minors

Character.AI has already modified its product in ways it says improve its safety, and which may also protect it from further legal action. In October 2025, amid mounting lawsuits, the company announced it would ban users under 18 from engaging in “open-ended” chats with its AI personas. The platform also introduced a new age-verification system to group users into appropriate age brackets.

The decision came amid increasing regulatory scrutiny, including an FTC probe into how chatbots affect children and teenagers.

The company said the move set “a precedent that prioritizes teen safety,” and goes further than competitors in protecting minors. However, lawyers representing families suing the company told Fortune at the time they had concerns about how the policy would be implemented and raised concerns about the psychological impact of suddenly cutting off access for young users who had developed emotional dependencies on the chatbots.

Growing reliance on AI companions

The settlements come at a time when there is a growing concern about young people’s reliance on AI chatbots for companionship and emotional support.

A July 2025 study by the U.S. nonprofit Common Sense Media found that 72% of American teens have experimented with AI companions, with over half using them regularly. Experts previously told Fortune that developing minds may be particularly vulnerable to the risks posed by these technologies, both because teens may struggle to understand the limitations of AI chatbots and because rates of mental health issues and isolation among young people have risen dramatically in recent years.

Some experts have also argued that the basic design features of AI chatbots—including their anthropomorphic nature, ability to hold long conversations, and tendency to remember personal information—encourage users to form emotional bonds with the software.

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