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企业利用人工智能招聘,但求职者很反感

Emma Burleigh
2025-08-05

求职者表示,他们宁愿冒着失业的风险,也不愿与另一个机器人对话。

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求职者向《财富》杂志透露,他们坚决拒绝参加人工智能面试,称此类面试缺乏人情味,是公司文化欠佳的警示信号。图片来源:FG Trade / Getty Images

• 人工智能正在取代招聘经理进行工作面试,却遭到了求职者的抵制。专业人士告诉《财富》杂志,即便处于失业境地,他们也拒绝与机器人进行通话交流,称这是“额外的侮辱”,也是公司文化欠佳的警示信号。然而,面临人手短缺困境的人力资源团队则表示,这是应对数千名求职者的唯一办法。

下次当你穿戴整齐,坐下来参加期待已久的求职面试时,电话那端可能并没有真人。相反,如今求职者加入Zoom会议后,迎接他们的可能是人工智能面试官。求职者告诉《财富》杂志,当这些没有面容、声音机械的机器人加入通话时,他们要么感到困惑,要么觉得好奇,要么直接陷入沮丧情绪之中。

“如今找工作本就让人倍感挫败、心力交瘁,再让自己承受这种额外的侮辱,实在是难以接受,”拥有丰富写作和编辑经验、已求职三个月的黛布拉·博查特(Debra Borchardt)告诉《财富》杂志。“几分钟之内,我就觉得‘我不喜欢这样。这太糟糕了。’起初一切还算正常……然后进入了实际面试流程,这时就有点诡异了。”

人工智能面试官只是招聘流程因先进技术而发生颠覆性变革的最新体现。随着人力资源团队人员减少,招聘经理需要为一个职位筛选数千名求职者,他们开始利用人工智能优化工作流程——筛选出优秀求职者、安排候选人面试、自动发送后续流程通知。对中层管理者而言,人工智能面试官或许是福音,但求职者却将其视为激烈求职过程中的又一障碍。

部分求职者的体验极差,以至于他们发誓再也不参加人工智能主导的面试。求职者告诉《财富》杂志,人工智能面试官让他们感到不受重视,以至于他们宁愿放弃潜在的工作机会。他们认为,如果公司老板都抽不出时间亲自面试,那这家公司的文化必然差强人意。但人力资源专家却持相反观点:鉴于人工智能面试官能为招聘经理节省首轮电话面试的时间,后续人类招聘人员便能有更充裕的时间与求职者展开深度交流。

求职者和人力资源部门对这项技术的看法存在明显分歧,但有一个事实是确定的——人工智能面试官不会消失。

“事实是,如果你想得到一份工作,就必须经历这一流程,”专门提供人工智能面试官服务的Braintrust公司首席执行官兼创始人亚当·杰克逊(Adam Jackson)告诉《财富》杂志。“倘若大部分求职者完全拒绝这种面试方式,我们的客户便不会觉得这款工具实用……它也将长期表现欠佳。但我们并未看到这种情况——我们看到的情况恰恰相反。”

求职者在规避人工智能面试官

在社交媒体平台上,求职者们纷纷讲述自己与人工智能面试官打交道的经历:描述机器人会出现“幻觉”、不停地重复问题,称这种机械式对话尴尬至极,或表示这比和真人面试轻松多了。尽管招聘经理们对人工智能面试官青睐有加,但求职者们目前尚未完全接受这一理念。

56岁的技术作家艾伦·劳施(Allen Rausch)曾在亚马逊(Amazon)和Electronic Arts工作,自被InvestCloud解雇以来,已求职两个月。在寻找新工作的过程中,他首次遇到了人工智能面试官,这让他“大为震惊”——更遑论在三个不同的工作面试里都碰到了这种情况。每次面试时长可达25分钟,面试界面呈现的是女性卡通形象,还配有女性声音。面试内容涉及基础职业问题,包括根据简历提问及介绍岗位详情,但却无法回答他关于公司或文化方面的任何问题。

劳施称,唯有在不考察写作能力,且确保后续流程中能够与人类面试官展开互动的前提下,他才愿意接受更多人工智能面试。

“考虑到我大部分基础申请收到的回复比例,我认为很多人工智能面试都是在浪费时间,”他告诉《财富》杂志。“我可能希望得到某种保证,比如‘嘿,我们这么做只是为了收集初步信息,之后会安排人类面试官对你进行面试。’”

尽管劳施忍受了多次人工智能面试,但博查特一次都没能坚持下来。这位64岁的编辑专业人士表示,当机器人面试官只是逐字逐句念她的简历,要求她重复在每家公司的工作经历时,局面便急转直下。那次通话毫无人情味,令人烦躁,在博查特看来,这简直是一种敷衍。她在不到10分钟的时候就结束了面试。

“大概到第三个问题时,我就想‘我受够了’,直接点了退出,”她说。“我才不会坐在那儿跟一台机器聊30分钟……如果一家公司的人力资源人员都抽不出时间跟我聊聊,那我也不想为这样的公司工作。”

亚历克斯·科布(Alex Cobb)目前在英国能源公司墨菲集团(Murphy Group)工作,几个月前在寻找新工作时也遇到过人工智能面试官。尽管他理解人力资源部门需要筛选大量申请材料,但他认为人工智能面试官“怪异”且最终无法全面评估人类求职者。那次经历让他感到不快,以至于科布在可预见的未来都不会参与任何由人工智能主导的面试。

“倘若我通过查看公司评论或招聘流程得知面试环节将使用人工智能,我是不会浪费时间的,因为我觉得这更多是出于削减成本的考量,”科布对《财富》杂志表示。“这让我觉得他们并不重视我的学习与发展,也让我对公司的文化产生质疑——他们会不会因为发现机器人已经能够承担招聘工作,就打算裁员?他们还会将哪些工作外包给机器人?”

人工智能面试官是压力山大的招聘经理的救星

尽管许多求职者正避开人工智能面试,但招聘经理们却欣然接受这一技术。这在很大程度上是出于必要。

“由于人工智能能简化大规模招聘流程,所以在早期筛选中变得越来越常见。”Indeed职场趋势编辑普里亚·拉托德(Priya Rathod)告诉《财富》杂志。“它们可谓无处不在。在客服、零售或初级技术岗位等大规模招聘中,我们看到这种趋势越来越明显……它正承担着众多雇主所需的初始筛选工作,进而提高效率、节省时间。”

需要指出的是,并非所有人工智能面试官都相同——市场上的人工智能面试官种类繁多。接受《财富》杂志采访的求职者描述的是那些声音单调机械、头像怪异的女性化虚拟形象面试官。但有些人工智能面试官,比如Braintrust公司开发的,采用的是无面部特征的机器人形象,声音听起来更为自然。该公司首席执行官表示,使用该技术的求职者总体上对体验感到满意,招聘经理客户也对此充满热情。

不过,杰克逊承认,尽管人工智能面试官对人力资源团队而言具有革命性意义,但它仍存在局限性。

“它会完成100场面试,然后把最优秀的10位候选人推荐给招聘经理,之后由人类接手,”他说道。“在客观技能评估方面,人工智能表现卓越——我甚至觉得它比人类做得还要出色。然而,当涉及文化契合度评估时,我绝不会尝试让人工智能来承担这一任务。”(财富中文网)

译者:中慧言-王芳

• 人工智能正在取代招聘经理进行工作面试,却遭到了求职者的抵制。专业人士告诉《财富》杂志,即便处于失业境地,他们也拒绝与机器人进行通话交流,称这是“额外的侮辱”,也是公司文化欠佳的警示信号。然而,面临人手短缺困境的人力资源团队则表示,这是应对数千名求职者的唯一办法。

下次当你穿戴整齐,坐下来参加期待已久的求职面试时,电话那端可能并没有真人。相反,如今求职者加入Zoom会议后,迎接他们的可能是人工智能面试官。求职者告诉《财富》杂志,当这些没有面容、声音机械的机器人加入通话时,他们要么感到困惑,要么觉得好奇,要么直接陷入沮丧情绪之中。

“如今找工作本就让人倍感挫败、心力交瘁,再让自己承受这种额外的侮辱,实在是难以接受,”拥有丰富写作和编辑经验、已求职三个月的黛布拉·博查特(Debra Borchardt)告诉《财富》杂志。“几分钟之内,我就觉得‘我不喜欢这样。这太糟糕了。’起初一切还算正常……然后进入了实际面试流程,这时就有点诡异了。”

人工智能面试官只是招聘流程因先进技术而发生颠覆性变革的最新体现。随着人力资源团队人员减少,招聘经理需要为一个职位筛选数千名求职者,他们开始利用人工智能优化工作流程——筛选出优秀求职者、安排候选人面试、自动发送后续流程通知。对中层管理者而言,人工智能面试官或许是福音,但求职者却将其视为激烈求职过程中的又一障碍。

部分求职者的体验极差,以至于他们发誓再也不参加人工智能主导的面试。求职者告诉《财富》杂志,人工智能面试官让他们感到不受重视,以至于他们宁愿放弃潜在的工作机会。他们认为,如果公司老板都抽不出时间亲自面试,那这家公司的文化必然差强人意。但人力资源专家却持相反观点:鉴于人工智能面试官能为招聘经理节省首轮电话面试的时间,后续人类招聘人员便能有更充裕的时间与求职者展开深度交流。

求职者和人力资源部门对这项技术的看法存在明显分歧,但有一个事实是确定的——人工智能面试官不会消失。

“事实是,如果你想得到一份工作,就必须经历这一流程,”专门提供人工智能面试官服务的Braintrust公司首席执行官兼创始人亚当·杰克逊(Adam Jackson)告诉《财富》杂志。“倘若大部分求职者完全拒绝这种面试方式,我们的客户便不会觉得这款工具实用……它也将长期表现欠佳。但我们并未看到这种情况——我们看到的情况恰恰相反。”

求职者在规避人工智能面试官

在社交媒体平台上,求职者们纷纷讲述自己与人工智能面试官打交道的经历:描述机器人会出现“幻觉”、不停地重复问题,称这种机械式对话尴尬至极,或表示这比和真人面试轻松多了。尽管招聘经理们对人工智能面试官青睐有加,但求职者们目前尚未完全接受这一理念。

56岁的技术作家艾伦·劳施(Allen Rausch)曾在亚马逊(Amazon)和Electronic Arts工作,自被InvestCloud解雇以来,已求职两个月。在寻找新工作的过程中,他首次遇到了人工智能面试官,这让他“大为震惊”——更遑论在三个不同的工作面试里都碰到了这种情况。每次面试时长可达25分钟,面试界面呈现的是女性卡通形象,还配有女性声音。面试内容涉及基础职业问题,包括根据简历提问及介绍岗位详情,但却无法回答他关于公司或文化方面的任何问题。

劳施称,唯有在不考察写作能力,且确保后续流程中能够与人类面试官展开互动的前提下,他才愿意接受更多人工智能面试。

“考虑到我大部分基础申请收到的回复比例,我认为很多人工智能面试都是在浪费时间,”他告诉《财富》杂志。“我可能希望得到某种保证,比如‘嘿,我们这么做只是为了收集初步信息,之后会安排人类面试官对你进行面试。’”

尽管劳施忍受了多次人工智能面试,但博查特一次都没能坚持下来。这位64岁的编辑专业人士表示,当机器人面试官只是逐字逐句念她的简历,要求她重复在每家公司的工作经历时,局面便急转直下。那次通话毫无人情味,令人烦躁,在博查特看来,这简直是一种敷衍。她在不到10分钟的时候就结束了面试。

“大概到第三个问题时,我就想‘我受够了’,直接点了退出,”她说。“我才不会坐在那儿跟一台机器聊30分钟……如果一家公司的人力资源人员都抽不出时间跟我聊聊,那我也不想为这样的公司工作。”

亚历克斯·科布(Alex Cobb)目前在英国能源公司墨菲集团(Murphy Group)工作,几个月前在寻找新工作时也遇到过人工智能面试官。尽管他理解人力资源部门需要筛选大量申请材料,但他认为人工智能面试官“怪异”且最终无法全面评估人类求职者。那次经历让他感到不快,以至于科布在可预见的未来都不会参与任何由人工智能主导的面试。

“倘若我通过查看公司评论或招聘流程得知面试环节将使用人工智能,我是不会浪费时间的,因为我觉得这更多是出于削减成本的考量,”科布对《财富》杂志表示。“这让我觉得他们并不重视我的学习与发展,也让我对公司的文化产生质疑——他们会不会因为发现机器人已经能够承担招聘工作,就打算裁员?他们还会将哪些工作外包给机器人?”

人工智能面试官是压力山大的招聘经理的救星

尽管许多求职者正避开人工智能面试,但招聘经理们却欣然接受这一技术。这在很大程度上是出于必要。

“由于人工智能能简化大规模招聘流程,所以在早期筛选中变得越来越常见。”Indeed职场趋势编辑普里亚·拉托德(Priya Rathod)告诉《财富》杂志。“它们可谓无处不在。在客服、零售或初级技术岗位等大规模招聘中,我们看到这种趋势越来越明显……它正承担着众多雇主所需的初始筛选工作,进而提高效率、节省时间。”

需要指出的是,并非所有人工智能面试官都相同——市场上的人工智能面试官种类繁多。接受《财富》杂志采访的求职者描述的是那些声音单调机械、头像怪异的女性化虚拟形象面试官。但有些人工智能面试官,比如Braintrust公司开发的,采用的是无面部特征的机器人形象,声音听起来更为自然。该公司首席执行官表示,使用该技术的求职者总体上对体验感到满意,招聘经理客户也对此充满热情。

不过,杰克逊承认,尽管人工智能面试官对人力资源团队而言具有革命性意义,但它仍存在局限性。

“它会完成100场面试,然后把最优秀的10位候选人推荐给招聘经理,之后由人类接手,”他说道。“在客观技能评估方面,人工智能表现卓越——我甚至觉得它比人类做得还要出色。然而,当涉及文化契合度评估时,我绝不会尝试让人工智能来承担这一任务。”(财富中文网)

译者:中慧言-王芳

• AI is replacing human hiring managers in job interviews—and candidates are pushing back. Despite being unemployed, professionals told Fortune they’re refusing to take calls with bots, calling it an “added indignity” and a red flag for company culture. Still, stretched-thin HR teams say it’s the only way to handle thousands of applicants.

The next time you get buttoned-up and sit down for a long-awaited job interview, you might not find a human on the other end of the call. Instead, job-hunters are now joining Zoom meetings only to be greeted by AI interviewers. Candidates tell Fortune they’re either confused, intrigued, or straight-up dejected when the robotic, faceless bots join the calls.

“Looking for a job right now is so demoralizing and soul-sucking, that to submit yourself to that added indignity is just a step too far,” Debra Borchardt, a seasoned writer and editor who has been on the job-hunt for three months, tells Fortune. “Within minutes, I was like, ‘I don’t like this. This is awful.’ It started out normal…Then it went into the actual process of the interview, and that’s when it got a little weird.”

AI interviewers are only the newest change to the hiring process that has been upended by the advanced technology. With HR teams dwindling and hiring managers tasked to review thousands of applicants for a single role, they’re optimizing their jobs by using AI to filter top applicants, schedule candidate interviews, and automate correspondence about next steps in the process. AI interviewers may be a god-send for middle-managers, but job-seekers see them as only another hurdle in the intense hunt for work.

The experience for some job-hunters has been so poor that they’re swearing off interviews conducted by AI altogether. Candidates tell Fortune that AI interviewers make them feel unappreciated to the point where they’d rather skip out on potential job opportunities, reasoning the company’s culture can’t be great if human bosses won’t make the time to interview them. But HR experts argue the opposite; since AI interviewers can help hiring managers save time in first-round calls, the humans have more time to have more meaningful conversations with applicants down the line.

Job-seekers and HR are starkly divided on how they feel about the tech, but one thing is fact—AI interviewers aren’t going anywhere.

“The truth is, if you want a job, you’re gonna go through this thing,” Adam Jackson, CEO and founder of Braintrust, a company that distributes AI interviewers, tells Fortune. “If there were a large portion of the job-seeking community that were wholesale rejecting this, our clients wouldn’t find the tool useful… This thing would be chronically underperforming for our clients. And we’re just not seeing that—we’re seeing the opposite.”

Job-seekers are dodging AI interviewers

Social media has been exploding with job-seekers detailing their AI interviewer experiences: describing bots hallucinating and repeating questions on end, calling the robotic conversations awkward, or saying it’s less nerve-wracking than talking to a human. Despite how much hiring managers love AI interviewers, job-seekers aren’t sold on the idea just yet.

Allen Rausch, a 56-year-old technical writer who has worked at Amazon and Electronic Arts, has been on the job hunt for two months since getting laid off from his previous role at InvestCloud. In looking for new opportunities, he was “startled” to run into AI interviewers for the first time—let alone on three occasions for separate jobs. All of the meetings would last up to 25 minutes, and featured woman-like cartoons with female voices. It asked basic career questions, running through his resume and details about the job opening, but couldn’t answer any of his questions on the company or culture.

Rausch says he’s only open to doing more AI interviews if they don’t test his writing skills, and if human connection is guaranteed at some point later in the process.

“Given the percentage of responses that I’m getting to just basic applications, I think a lot of AI interviews are wasting my time,” he tells Fortune. “I would probably want some sort of a guarantee that, ‘Hey, we’re doing this just to gather initial information, and we are going to interview you with a human being [later].’”

While Rausch withstood multiple AI interviews, Borchardt couldn’t even sit through a single one. The 64-year-old editorial professional says things went downhill when the robotic interviewer simply ran through her resume, asking her to repeat all of her work experiences at each company listed. The call was impersonal, irritating, and to Borchardt, quite lazy. She ended the interview in less than 10 minutes.

“After about the third question, I was like, ‘I’m done.’ I just clicked exit,” she says. “I’m not going to sit here for 30 minutes and talk to a machine… I don’t want to work for a company if the HR person can’t even spend the time to talk to me.”

Alex Cobb, a professional now working at U.K. energy company Murphy Group, also encountered an AI interviewer several months ago searching for a new role. While he’s sympathetic towards how many applications HR has to sift through, he finds AI interviewers to be “weird” and ultimately ineffective in fully assessing human applicants. The experience put a bad taste in his mouth, to the point where Cobb won’t pursue any AI-proctored interviews in the foreseeable future.

“If I know from looking at company reviews or the hiring process that I will be using AI interviewing, I will just not waste my time, because I feel like it’s a cost-saving exercise more than anything,” Cobb tells Fortune. “It makes me feel like they don’t value my learning and development. It makes me question the culture of the company—are they going to cut jobs in the future because they’ve learned robots can already recruit people? What else will they outsource that to do?”

AI interviewers are a god-send for squeezed hiring managers

While many job-seekers are backing away from taking AI interviews, hiring managers are accepting the technology with open arms. A large part of it comes from necessity.

“They’re becoming more common in early-stage screening because they can streamline high-volume hiring,” Priya Rathod, workplace trends editor at Indeed, tells Fortune. “You’re seeing them all over. But for high-volume hiring like customer service or retail or entry-level tech roles, we’re just seeing this more and more… It’s doing that first-stage work that a lot of employers need in order to be more efficient and save time.”

It should be noted that not all AI interviewers are created equal—there’s a wide range of AI interviewers entering the market. Job-seekers who spoke with Fortune described monotonous, robotic-voiced bots with pictures of strange feminized avatars. But some AI interviewers, like the one created by Braintrust, distribute a faceless bot with a more natural sounding voice. Its CEO says applicants using the tech are overall happy with their experience—and its hiring manager clientele are enthusiastic, too.

However, Jackson admits AI interviewers still have their limitations, despite how revolutionary they are for HR teams.

“It does 100 interviews, and it’s going to hand back the best 10 to the hiring manager, and then the human takes over,” he says. “AI is good at objective skill assessment—I would say even better than humans. But [when it comes to] cultural fit, I wouldn’t even try to have AI do that.”

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