11月15日财富箴言
《财富》(中文版)
2010-11-15
不要只惦记着股东,要关心机组工作人员。机组人员会关照客人,而客人会关照股东的利益。
Don't think about shareholders. Think about crew members. The crew will take care of the customers. The customers will take care of the shareholders.
——赫伯·凯莱赫(Herb Kelleher ,美国西南航空公司创始人)