Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves.
让人能找到，对人专注，就是将倾听作为一种管理工具运用的极佳方式。一些雇员前来，谈上20分钟，离开时已经完全能自己解决问题了。
——尼古拉斯•卢帕（Nicholas V. Luppa，《设计互动数字媒体》一书作者）
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