6月4日财富箴言

    There is far more involved in the relationship with customers than just providing good products or services. It is a question of personal identification.

    与顾客的关系，远远不只是提供产品或服务，其本质是获得顾客个人的认可。

    ——马克•斯图尔特（Mark Moody-Stuart, 前壳牌公司董事长）