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专栏 - 人间烟火

让员工完全敬业:组织发展的至臻状态

查大伟 2014年07月23日

查大伟(David Chard)是一位领导力培养顾问,在亚太地区拥有30年的从业经验。作为联心管理顾问有限公司(EngagingMinds)的创始人,他全身心致力于通过领导力和领导策略实现个人和组织向敬业型转变。他普通话流利,经常来往中国。他的联系方式是:info@engagingminds.biz
“只要盯住三项指标,你就能几乎全盘掌握自家公司的整体表现,它们是:员工敬业度、客户满意度和现金流。任何公司,无论大小,如果没有认同企业使命而且知道如何完成这一使命的充满激情的员工,都无法取得长期成功。”——通用电气(GE)前首席执行官杰克•韦尔奇

    当被问及“什么是真正的领导力?”时,一位知名公司顾问给出了下列答案:

    “当领导力真正贯彻于一家公司时,你能看出来,因为这里的每个人都完全敬业。他们常常会在下班回家后告诉亲朋好友,‘今天的工作棒极了’。”

    此刻,我要问问你们这些正在阅读这篇文章的未来领袖,你有多少次下班后会觉得“今天的工作棒极了”?如果答案不能令你满意,你也许需要发掘一下“敬业”的含义以及怎样才能让你的公司充满敬业的员工。

    那么,“敬业”的定义是什么?

    根据专门帮助各类组织机构使员工达到充分敬业状态的Denison咨询公司的观点,敬业是:

    “一家组织中的个体对他们的职责、工作和公司的参与、投入以及心理上付出的程度。员工敬业程度是个体表现、工作满意度、忠诚度、决策努力程度和工作业绩的良好预测指标。”

    基于这样的定义,我们很容易理解为什么世界上规模最大的那些公司纷纷投入不菲资金来打造高度敬业的公司文化。实际情况就是,充分敬业的员工会为公司带来最大的贡献,而且是不断获得商业成功的关键动力。那么,你知道如果员工不敬业,顾客也会不满意吗?回头看看杰克•韦尔奇的话,你们现在能清楚地看到敬业、客户满意度和现金流之间的关系了吗?

    好的,那么……敬业看起来是什么样呢?从人力咨询机构Blessing & White公司的著名“x模型”中可以看出,两种相互关联的情况同时出现就是敬业,这两种情况是:

    • 个人对公司作出最大贡献,从而使公司获得商业成功

    • 个人满意度达到最高,从而实现个人成功

    A well-known organizational consultant, when asked ‘what is real leadership?’ answers as follows:

    “You can tell when real leadership is happening throughout an organization because the people are fully engaged. More often than not, they go home after a day at work and tell their friends and family ‘I had a Great Day at work.’

    So today, I invite you emerging leaders who may be reading this article, how often do your people end the day with the feeling ‘this was a Great Day at work’ ? If you aren’t happy with your answer, it may be time for you to discover what ‘engagement’ is all about and what it takes to have fully engaged people in your organization.

    So, What is the Definition of ‘Engagement’?

    According to Denison, a consultancy that focuses solely on helping organizations create fully engaged people, Engagement is:

    “The degree to which the individuals in an organization are involved, committed and psychologically invested in their work, their job and their organization. Employee engagement is a good predictor of individual-level outcomes, job satisfaction, loyalty, discretionary effort and job performance.”

    Based on this definition, it’s easy to see why the world’s largest companies are investing serious money in creating High-Engagement Cultures. The simple fact is, fully engaged people give the most and are the key drivers of consistent business success. And, did you know that if your employees are not engaged, your customers will not be either? Looking back at the Jack Welch quote, can you now see the clear connection between Engagement, Customer Satisfaction and Cash Flow?

    OK, So…What Does Engagement Look Like? According to Blessing & White’s famous “X Model”, Engagement occurs when two related things are happening at the same time:

    • The Organization is experiencing maximum contribution from an individual and is a result achieves business success

    • The Individual experiences maximum satisfaction and as a result experiences personal success.

图片来自Blessing & White公司发布的《2013年员工敬业情况研究报告》
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