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专栏 - 苹果2_0

苹果承诺调查空姐接电话触电身亡事件

Philip Elmer-DeWitt 2013年07月17日

苹果(Apple)公司内部流传着一个老笑话,那就是史蒂夫·乔布斯周围是一片“现实扭曲力场”:你离他太近的话,就会相信他所说的话。苹果的数百万用户中已经有不少成了该公司的“信徒”,而很多苹果投资者也赚得盆满钵满。不过,Elmer-DeWitt认为,在报道苹果公司时有点怀疑精神不是坏事。听他的应该没错。要知道,他自从1982年就开始报道苹果、观察史蒂夫·乔布斯经营该公司。
网络消息称,中国一名空姐婚礼前夕因为在手机充电时通电话导致触电身亡,而她使用的是iPhone 5及正版苹果配件。媒体报道称,事发地新疆当地警方已经介入调查。同时,鉴于此前曾经遭遇过舆论风暴,苹果一改此前保持沉默的作风,发布公告承诺将彻底调查这起事件。

马爱伦。图片来源:@空姐网

    该消息最初由官方账号@空姐网周六在中文微博上发布。这条微博的内容如下(其英文版本由读者Anne Nimick翻译):

    “马爱伦,南航空姐,一个马上要结婚的新娘,8月8号就是她的婚礼!16号就是她的生日,2013年7月11日晚,用买不到一年的正品iPhone 5充电时通了个电话,突然被一股强烈的电流电倒...就这样永远的离开了,离开了她的新郎!年仅23岁!为她默哀,大家慎用苹果及充电宝。”

    中国对苹果(Apple)产品已经达到达到痴迷(无论好歹)的程度,因此,马爱伦身亡的消息迅速传播开来。几分钟内,@空姐网发布的信息便被转发超过3,000次,同时还有在使用壁式充电器充电时永远不要打电话的各种警告。

    四天后,关于23岁的马爱伦身亡的具体信息尚不明朗。事故发生地新疆当地警方向当地媒体确认,马爱伦遭到了电击,但尚未确定导致她身亡的原因。

    据马爱伦的家人介绍,她去年12月份购买了一台iPhone 5,目前仍在保修期内。她的家人对@空姐网表示,她接听电话的时候刚刚洗完澡。

    过去几年,曾经有过其他被正在充电的手机不幸电击身亡的报道。不过,这类报道非常少,而且似乎大都来自印度。

    生活服务类网站About.com的“城市传说”板块,2004年关于一名印度年轻人在“手机连接到电源”的时候接电话导致身亡的消息被打上了“部分真实/夸大”的标签。

    作者表示:“如果报道准确无误,我们可以得出的结论是手机或者充电器出现了问题,理由是:1) 我并未找到其他人因使用正在充电的手机触电身亡的报道;2) 在正常情况下,进入一部正在充电的手机内的电流强度,不足以杀死任何人:3) 不论制造商还是消费者机构均没有警告消费者,在充电时不能使用手机。”

    2011年来自印度的另外一则报道则将一名25岁年轻人触电身亡的原因归结于中国产的山寨智能手机,受害者在手机充电时接听电话导致触电身亡。

    而据马爱伦的家人表示,她所使用的均是苹果正品配件。据报道,手机和充电器均已移交给警方。

    对于马爱伦不幸触电身亡的原因,专家们在接受中国雅虎(Yahoo.cn)网站采访时提出了几种可能的解释:

    • 高温——第三方充电器可能变得过热,尤其是在夏天,结果导致不稳定。

    • 短路——磨损的充电电缆或暴露在外的金属线理论上可能导致足以致命的电击。

    • 易感性——有些人可能比其他人更容易遭到电击。

    • 瞬变电压——一位专家表示,如果马爱伦家靠近高压线路,可能出现突增的瞬变电压——虽然这种可能性不大。

    苹果公关部经过惨痛的教训,他们明白,苹果一贯沉默的做法在中国行不通,于是,苹果公司打破传统发布了一则声明:

    “我们对这一不幸事件深感痛心,对死者家属致以深切慰问。我们将就此事进行彻底调查,同时全力配合有关机构。”(财富中文网)

    译者:刘进龙/汪皓

    The news first appeared on the Chinese microblogging site Weibo, posted Saturday under the official @Stewardess network account. It went (as translated by reader Anne Nimick):

    "Ma Ailun, a Southern Airline stewardess, was going be married on Aug. 8 and would have turned 24 on Aug. 16. In the evening of Jul. 11, 2013, while her authentic, less than one-year-old iPhone 5 was being charged, she was struck suddenly by a powerful electrical current... Just like that, she left us forever, leaving her young groom behind. Let's all pay respect to her. We all should be careful when using Apple iPhones while they are being charged."

    In a country already obsessed -- for good or ill -- with Apple (AAPL) products, the news of Ma Ailun's death spread rapidly. Within minutes, the @Stewardess network message had been reposted more than 3,000 times, along with warnings to never answer a cellphone while it's plugged into a wall charger.

    Four days later, the details of Ma Ailun's death at age 23 are still murky. Police in Xinjiang, the province in northwestern China where the incident took place, confirmed to local reporters that she was electrocuted, although they could not identify the source of the current that killed her.

    Ms. Ma's iPhone 5, according to her family, was purchased in December and was still under warranty. The family told @Stewardess network that she had left a bath to answer a call.

    Over the years, there have been other reports of people being electrocuted while handling a charging cellphone. But these reports are extremely rare and they seem to always come out of India.

    About.com's Urban Legends site labels "partly true/overblown" a pair of 2004 reports that a young Indian man died answering a call while his "instrument was still connected to the mains."

    "Assuming the report was accurate," the writer states, "it's fair to conclude that either the phone or the charger was defective, given that 1) I could find no other reports of people being electrocuted while using a charging cell phone, 2) under normal circumstances the current flowing into a charging cell phone ought not to be strong enough to kill anyone, and 3) neither manufacturers nor consumer agencies warn customers against using mobile phones while they are being charged."

    A 2011 report, also out of India, attributes the electrocution of a 25-year-old man to the cheap, Chinese-made smartphone knock-off that he answered while it was still charging.

    According to Ma Ailun's family, she was using genuine Apple parts. The device and its charger were reportedly handed over to the police.

    Experts interviewed for a Yahoo.cn report offered several alternative explanations for Ms. Ma's electrocution:

    • High temperatures -- Third-party chargers can get too hot, especially in summer, leading to instability.

    • Short circuit -- A frayed charging cable or exposed metal threads could, in theory, cause a shock strong enough to kill.

    • Susceptibility -- Some individuals are more susceptible to electrocution than others.

    • Transient voltage -- If there were high-voltage wires close to Ma's home, one expert said, they could cause a transient voltage spike -- although the odds are against it.

    Apple PR, having learned the hard way that its usual code of silence doesn't fly in China, broke tradition and issued a statement:

    "We are deeply saddened to learn of this tragic incident and offer our condolences to the Ma family. We will fully investigate and cooperate with authorities in this matter."

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