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年度绩效评估有没有必要?

年度绩效评估有没有必要?

Anne Fisher 2012年06月29日
根据最新调查,98%的人力资源主管认为年度考评没什么用。既然如此,为什么公司仍然热衷此道?很可能只是为了保存书面纪录,以应对可能出现的用工纠纷。但是,数据显示,经常性的及时反馈对留住人才至关重要。

    当前就业市场怪相丛生,其中之一就是:虽然失业率居高不下,在职者也会毫不犹豫地为更好的机会抛弃现职。普华永道(PricewaterhouseCoopers)新近的研究表明,主动离职自2010年来增加了14%,并呈继续上升趋势。根据美国劳工部(the U.S. Department of Labor)的数据,辞职的首要原因是:员工觉得自己的努力没有得到直接上司的认可、欣赏。

    “雇员想知道自己做得好的地方和有待提高的地方,”离职安排和培训业巨头哈里森职业服务公司(Lee Hecht Harrison)的资深副总裁克里斯汀•勒夫朗说。“职业生涯方面的对话对调动员工积极性和挽留员工至关重要。”

    这家公司上个月发布的调查显示,52%的雇员自称很少或从未没有当场得到过反馈。

    勒夫朗承认经理们现在捉襟见肘,根本没时间安排经常性的指导。但她认为定期的谈话、哪怕只有两分钟也能起到一定的作用。“快速检视和全面的职业讨论一样重要。”

    或者正如雷泽•舒勒曼所说:“我们不妨想想橄榄球队。比赛中的每次进攻机会,教练和四分卫都一直在不断的交流。如果他们每年只谈一次,结果会怎么样?他们还有可能赢得比赛吗?”

    One of the many strange quirks in the current labor market is that, although unemployment is high, people who have jobs are not hesitating to ditch them for a better offer. A new study from PricewaterhouseCoopers says voluntary turnover has increased by 14% since 2010 and is still rising. The No. 1 reason people give for quitting, according to the U.S. Department of Labor: They don't feel that their efforts are recognized or appreciated by their direct bosses.

    "Employees want to know what they are doing well and where they can improve," says Kristen Leverone, a senior vice president at outplacement and coaching giant Lee Hecht Harrison. "Career conversations are critical to engagement and retention."

    The firm did a poll, released last month, showing that 52% of employees say they rarely or never get on-the-spot feedback.

    Leverone acknowledges that managers now are stretched so thin that frequent coaching sessions are tough to fit in. But she says even a two-minute chat, on some kind of regular basis, can help: "Quick check-ins are just as important as full career discussions."

    Or as Razor Suleman puts it: "Think about a football team. During a game, the coach and the quarterback are in constant communication, play by play. What if they only talked once a year? Would they ever win a game?"

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