
• 红龙虾(Red Lobster)首席执行官达莫拉·阿达莫莱昆出身于私募股权和金融业,通过他主导的一笔成功交易闯入餐饮业。阿达莫莱昆曾担任华馆餐厅(P.F. Chang's)的首席执行官。他概述了正在推行的改革措施,旨在带领这家曾倍受喜爱的海鲜连锁餐厅走出困境,将其从破产边缘拯救出来,恢复昔日的荣光。
达莫拉·阿达莫莱昆以一种非传统的方式登上了餐饮业领导层的顶峰。尽管这位红龙虾首席执行官在高中时期曾做过服务生,但他职业生涯的第一个重大转折点是19岁时获得了跨国投行高盛(Goldman Sachs)的实习机会。
当时,阿达莫莱昆是布朗大学(Brown University)的学生运动员,主修经济学和政治学。毕业后,他继续在高盛担任了几年分析师,之后转投德太资本(TPG Capital)成为私募股权合伙人,并在此工作至2015年。
然而,在担任对冲基金保尔森公司(Paulson & Co.,现为家族办公室)合伙人期间,阿达莫莱昆的职业生涯迎来了一次重要突破。2019年,保尔森以7亿美元收购了主打亚洲风味概念的华馆连锁餐厅。阿达莫莱昆在《早餐俱乐部》(The Breakfast Club)播客节目中提到,正是他向公司提议进行该笔收购。
阿达莫莱昆表示:“我认为我们可以通过这家餐厅开辟更多新业务。我们可以增加外卖服务,可以翻新餐厅,可以让它变得更有趣。”这笔交易起初很成功,直到新冠疫情爆发,重创了餐饮和零售业。他表示,华馆餐厅首席执行官甚至在疫情期间辞职,阿达莫莱昆不得不临危受命,以“挽救局面”。
于是,阿达莫莱昆出任首席执行官,正式开启了他成为受人尊敬的餐饮业高管的道路。阿达莫莱昆表示,收购华馆餐厅的交易“最终成为一笔非常成功的买卖,但这是几年艰辛努力的成果”。他策划了翻新连锁餐厅和革新菜单的计划——如今他作为红龙虾的首席执行官,也基本沿用了相同的策略。
现年36岁的阿达莫莱昆于去年九月接任红龙虾首席执行官一职,当时这家海鲜连锁餐厅深陷破产困境难以自拔。他制定了三管齐下的路线图来重振红龙虾,尤其是在其“大虾无限畅吃”促销惨败之后。
红龙虾的新菜单
红龙虾犯下的最大错误之一就是其“大虾无限畅吃”促销活动。顾客抓住这次疯狂促销的机会,消费大量大虾,给这家海鲜连锁餐厅造成了数百万美元损失。
因此,不言而喻,阿达莫莱昆未来将彻底杜绝任何类似“大虾无限畅吃”的促销活动。相反,他专注于革新这家海鲜连锁餐厅的菜单。
阿达莫莱昆对《早餐俱乐部》表示:“连锁餐厅数量众多,[但]能像我们这样提供龙虾和螃蟹的仅此一家。”这家海鲜连锁餐厅正着力强化这一差异化优势,其中一道新的螃蟹菜品已成为阿达莫莱昆的最爱。
翻新餐厅与重塑氛围
阿达莫莱昆为重振红龙虾制定的总体规划包括翻新遍布各地的545家餐厅。但如此大规模的翻新需要时间和资金。
目前,阿达莫莱昆已实施了一些小改动,比如更换顾客用餐时听到的背景音乐等。
他在播客中表示:“我们会尽量快速解决问题。现在的音乐更受欢迎。”
这家连锁餐厅还在餐垫上印上了龙虾的市场价格,并将继续推行诸如此类“当下就能做到的小事”。
阿达莫莱昆表示:“但从全局来看,必须进行翻新……我认为这是我们未来要做的事情。”
提升服务水平
该连锁餐厅进行渐进式改进的另一个高性价比的方式,是提升服务水平和改善招待顾客的方式。服务人员被要求更快地迎接顾客并更加周到细致。
并且,服务变革已经为红龙虾带来了切实的改善。阿达莫莱昆解释称,该连锁餐厅追踪一项“情绪评分”,即顾客对红龙虾好评与差评的净值。在他接手时,该情绪评分仅为30分,但据他在播客中透露,上个月该评分已翻倍至60分。
阿达莫莱昆对《早餐俱乐部》表示:“下次您光临红龙虾时,会感受到它的不同。”(财富中文网)
译者:刘进龙
审校:汪皓
• 红龙虾(Red Lobster)首席执行官达莫拉·阿达莫莱昆出身于私募股权和金融业,通过他主导的一笔成功交易闯入餐饮业。阿达莫莱昆曾担任华馆餐厅(P.F. Chang's)的首席执行官。他概述了正在推行的改革措施,旨在带领这家曾倍受喜爱的海鲜连锁餐厅走出困境,将其从破产边缘拯救出来,恢复昔日的荣光。
达莫拉·阿达莫莱昆以一种非传统的方式登上了餐饮业领导层的顶峰。尽管这位红龙虾首席执行官在高中时期曾做过服务生,但他职业生涯的第一个重大转折点是19岁时获得了跨国投行高盛(Goldman Sachs)的实习机会。
当时,阿达莫莱昆是布朗大学(Brown University)的学生运动员,主修经济学和政治学。毕业后,他继续在高盛担任了几年分析师,之后转投德太资本(TPG Capital)成为私募股权合伙人,并在此工作至2015年。
然而,在担任对冲基金保尔森公司(Paulson & Co.,现为家族办公室)合伙人期间,阿达莫莱昆的职业生涯迎来了一次重要突破。2019年,保尔森以7亿美元收购了主打亚洲风味概念的华馆连锁餐厅。阿达莫莱昆在《早餐俱乐部》(The Breakfast Club)播客节目中提到,正是他向公司提议进行该笔收购。
阿达莫莱昆表示:“我认为我们可以通过这家餐厅开辟更多新业务。我们可以增加外卖服务,可以翻新餐厅,可以让它变得更有趣。”这笔交易起初很成功,直到新冠疫情爆发,重创了餐饮和零售业。他表示,华馆餐厅首席执行官甚至在疫情期间辞职,阿达莫莱昆不得不临危受命,以“挽救局面”。
于是,阿达莫莱昆出任首席执行官,正式开启了他成为受人尊敬的餐饮业高管的道路。阿达莫莱昆表示,收购华馆餐厅的交易“最终成为一笔非常成功的买卖,但这是几年艰辛努力的成果”。他策划了翻新连锁餐厅和革新菜单的计划——如今他作为红龙虾的首席执行官,也基本沿用了相同的策略。
现年36岁的阿达莫莱昆于去年九月接任红龙虾首席执行官一职,当时这家海鲜连锁餐厅深陷破产困境难以自拔。他制定了三管齐下的路线图来重振红龙虾,尤其是在其“大虾无限畅吃”促销惨败之后。
红龙虾的新菜单
红龙虾犯下的最大错误之一就是其“大虾无限畅吃”促销活动。顾客抓住这次疯狂促销的机会,消费大量大虾,给这家海鲜连锁餐厅造成了数百万美元损失。
因此,不言而喻,阿达莫莱昆未来将彻底杜绝任何类似“大虾无限畅吃”的促销活动。相反,他专注于革新这家海鲜连锁餐厅的菜单。
阿达莫莱昆对《早餐俱乐部》表示:“连锁餐厅数量众多,[但]能像我们这样提供龙虾和螃蟹的仅此一家。”这家海鲜连锁餐厅正着力强化这一差异化优势,其中一道新的螃蟹菜品已成为阿达莫莱昆的最爱。
翻新餐厅与重塑氛围
阿达莫莱昆为重振红龙虾制定的总体规划包括翻新遍布各地的545家餐厅。但如此大规模的翻新需要时间和资金。
目前,阿达莫莱昆已实施了一些小改动,比如更换顾客用餐时听到的背景音乐等。
他在播客中表示:“我们会尽量快速解决问题。现在的音乐更受欢迎。”
这家连锁餐厅还在餐垫上印上了龙虾的市场价格,并将继续推行诸如此类“当下就能做到的小事”。
阿达莫莱昆表示:“但从全局来看,必须进行翻新……我认为这是我们未来要做的事情。”
提升服务水平
该连锁餐厅进行渐进式改进的另一个高性价比的方式,是提升服务水平和改善招待顾客的方式。服务人员被要求更快地迎接顾客并更加周到细致。
并且,服务变革已经为红龙虾带来了切实的改善。阿达莫莱昆解释称,该连锁餐厅追踪一项“情绪评分”,即顾客对红龙虾好评与差评的净值。在他接手时,该情绪评分仅为30分,但据他在播客中透露,上个月该评分已翻倍至60分。
阿达莫莱昆对《早餐俱乐部》表示:“下次您光临红龙虾时,会感受到它的不同。”(财富中文网)
译者:刘进龙
审校:汪皓
• Red Lobster CEO Damola Adamolekun came from a private equity and finance background, breaking into the restaurant industry through a successful deal he navigated. The former P.F. Chang’s CEO outlined the changes he’s enacting to save the beleaguered seafood chain from bankruptcy and to make it the beloved brand it once was.
Damola Adamolekun reached the pinnacle of restaurant leadership in a somewhat unconditional way. Although the Red Lobster CEO waited tables back in high school, his first big career move was landing an internship with global investment bank Goldman Sachs at age 19.
At the time, Adamolekun was a student athlete at Brown University, where he studied economics and political science. He continued to work as an analyst with Goldman Sachs following graduation for a couple of years, then moved on to become a private equity associate with TPG Capital, where he worked until 2015.
But Adamolekun’s big break came while he was a partner at hedge fund Paulson & Co., which now operates as a family office. In 2019, Paulson purchased Asian-inspired restaurant chain P.F. Chang’s in a $700 million deal. Adamolekun said during a podcast episode of The Breakfast Club that he was the one who pitched the idea to buy P.F. Chang’s to the firm.
“I thought we could do a lot of new things with it. We could add delivery, we could remodel the restaurants. We could make it more interesting,” Adamolekun said. The deal was successful—until the pandemic hit, wiping out restaurant and retail businesses. The P.F. Chang’s CEO even stepped down during COVID, and Adamolekun had to “rescue the situation,” he said.
And with that, Adamolekun stepped in as CEO, officially charting his path to become a revered restaurant executive. The P.F. Chang’s deal “ended up being a really good deal, but not without a lot of blood, sweat, and tears for a few years,” Adamolekun said. He masterminded a plan to remodel the chain’s restaurants and revamp the menu—and is largely using the same playbook as CEO of Red Lobster.
Adamolekun, 36, took over as CEO of Red Lobster in September, as the seafood chain was crawling from the ashes of bankruptcy. He has a three-pillar roadmap for reviving Red Lobster, particularly in the aftermath of its endless-shrimp debacle.
Red Lobster’s new menu
One of the biggest mistakes Red Lobster made was its endless-shrimp promotion. Because guests took advantage of the bonkers deal by consuming pound after pound of shrimp, the seafood chain ended up losing millions of dollars.
So, needless to say, Adamolekun is steering clear of any future bottomless-shrimp promotions in the future. Instead, he’s focused on revamping the seafood chain’s menu.
“There’s a lot of chain restaurants, [but] there’s only one that serves lobster and crab the way we do,” Adamolekun told The Breakfast Club. The seafood chain is leaning into that differentiator, and one new crab dish has become Adamolekun’s favorite.
Remodeling restaurants and shaking up ambiance
Adamolekun’s master plan for reinvigorating Red Lobster includes remodeling the chain’s 545 restaurants. But remodeling at that scale takes time—and money.
For now, Adamolekun has implemented small changes, like changing up the music diners listen to while at the restaurant.
“We fix the things we can fix quickly,” he said during the podcast. “The music is better.”
The restaurant chain has also printed market prices for lobsters on table liners, and will continue to implement “small things you can do now.”
“But comprehensively there needs to be a remodel…and that’s something that we’ll do in the future, I think,” Adamolekun said.
Better service at Red Lobster
Another cost-effective way the restaurant chain is making incremental improvements is through service and hospitality changes. Service workers are expected to greet guests more quickly and be more attentive.
And Red Lobster has already seen tangible improvements from service changes. The restaurant chain tracks a sentiment score, which is a net positive versus negative sentiment, Adamolekun explained, or what people are saying is good versus bad at Red Lobster. The sentiment score was only 30 when he first took over, but last month it had doubled to 60, Adamolekun said during the podcast.
“When you go to Red Lobster next, you’ll see it’s going to feel different,” Adamolekun told The Breakfast Club.