
本周二,塔吉特(Target)发布新财年平淡的销售预期时,迅速将责任归咎于“持续存在的消费者不确定性”和“关税不确定性”。公司首席财务官表示,这些因素迫使他们保持“适度谨慎”。
不可否认,全美的消费者确实已开始缩减开支,而唐纳德·特朗普总统对加拿大、墨西哥和中国等主要贸易伙伴加征关税的政策,也让企业高管和普通消费者都感到不安。但塔吉特的问题远不止经济动荡这么简单,根源在于公司自身的一系列主动失误和战略错误。
就在不久前,塔吉特还与沃尔玛(Walmart)、好市多(Costco)并称为疫情期间的零售业赢家。当时消费者倾向于在能满足多种需求的大型连锁商超集中采购。但自2022年以来,随着高通胀迫使消费者收紧开支,这家零售巨头开始举步维艰,许多顾客对其商品品类和防盗措施感到失望。
GlobalData董事总经理尼尔·桑德斯指出:“虽然缺货、货架拥挤和商品上锁看似是小事,但综合起来就形成了糟糕的购物体验,促使消费者转投其他平台。”数据显示,这些问题导致大量塔吉特顾客流向亚马逊(Amazon)。
当沃尔玛在通胀飙升之际决定聚焦食品杂货业务时,塔吉特在这一关键领域却痛失市场份额。目前沃尔玛过半营收来自食品和日用品。相比之下,消费者去塔吉特更多是"补货式购物",只购买少量必需品而非整周的食品杂货。
塔吉特对所谓可自由支配商品或非必需品的依赖度也远超竞争对手。当消费者紧缩开支时往往最先舍弃这类商品。尽管塔吉特周二宣布对一万种商品降价,但沃尔玛在争取按预算购物的消费者方面显然更胜一筹。
Quo Vadis Capital创始人兼总裁约翰·佐里迪斯在研究报告中写道:“沃尔玛始终如一地强化其低价定位。”
最后,塔吉特在进步理念上的反复立场也让消费者无所适从。例如,2023年,塔吉特因遭舆论反弹而缩减LGBTQ骄傲月服饰规模,近期又退出其长期标榜的多元、公平与包容(DEI)计划。佐里迪斯指出,许多顾客威胁要抵制该品牌,这些争议时常淹没公司其他信息的传播。
佐里迪斯写道:“这家曾以平价设计师创新联名款而闻名的零售商,如今却因在敏感政治议题上的反复立场频登头条,过程中得罪了立场对立的双方群体。”
不过塔吉特并非全无好消息。假日季的增长显示其仍保有深厚的消费者基础,公司计划推出与Warby Parker、Champion的新合作项目。周二,塔吉特还宣布了到2030年新增150亿美元销售额的路线图(本财年收入预计达1,060亿美元)。该计划回应了许多分析师近年对其存在问题的批评,如门店陈旧、缺乏新品牌、自有服装品牌设计生产周期过长等。
但要让业务重回正轨,塔吉特必须正视自身错误,而非将业绩疲软归咎于宏观环境。
桑德斯指出:“管理层的挑战和机遇在于,通过更大胆的愿景和适当的投资,实现业务重启。” (财富中文网)
译者:刘进龙
审校:汪皓
本周二,塔吉特(Target)发布新财年平淡的销售预期时,迅速将责任归咎于“持续存在的消费者不确定性”和“关税不确定性”。公司首席财务官表示,这些因素迫使他们保持“适度谨慎”。
不可否认,全美的消费者确实已开始缩减开支,而唐纳德·特朗普总统对加拿大、墨西哥和中国等主要贸易伙伴加征关税的政策,也让企业高管和普通消费者都感到不安。但塔吉特的问题远不止经济动荡这么简单,根源在于公司自身的一系列主动失误和战略错误。
就在不久前,塔吉特还与沃尔玛(Walmart)、好市多(Costco)并称为疫情期间的零售业赢家。当时消费者倾向于在能满足多种需求的大型连锁商超集中采购。但自2022年以来,随着高通胀迫使消费者收紧开支,这家零售巨头开始举步维艰,许多顾客对其商品品类和防盗措施感到失望。
GlobalData董事总经理尼尔·桑德斯指出:“虽然缺货、货架拥挤和商品上锁看似是小事,但综合起来就形成了糟糕的购物体验,促使消费者转投其他平台。”数据显示,这些问题导致大量塔吉特顾客流向亚马逊(Amazon)。
当沃尔玛在通胀飙升之际决定聚焦食品杂货业务时,塔吉特在这一关键领域却痛失市场份额。目前沃尔玛过半营收来自食品和日用品。相比之下,消费者去塔吉特更多是"补货式购物",只购买少量必需品而非整周的食品杂货。
塔吉特对所谓可自由支配商品或非必需品的依赖度也远超竞争对手。当消费者紧缩开支时往往最先舍弃这类商品。尽管塔吉特周二宣布对一万种商品降价,但沃尔玛在争取按预算购物的消费者方面显然更胜一筹。
Quo Vadis Capital创始人兼总裁约翰·佐里迪斯在研究报告中写道:“沃尔玛始终如一地强化其低价定位。”
最后,塔吉特在进步理念上的反复立场也让消费者无所适从。例如,2023年,塔吉特因遭舆论反弹而缩减LGBTQ骄傲月服饰规模,近期又退出其长期标榜的多元、公平与包容(DEI)计划。佐里迪斯指出,许多顾客威胁要抵制该品牌,这些争议时常淹没公司其他信息的传播。
佐里迪斯写道:“这家曾以平价设计师创新联名款而闻名的零售商,如今却因在敏感政治议题上的反复立场频登头条,过程中得罪了立场对立的双方群体。”
不过塔吉特并非全无好消息。假日季的增长显示其仍保有深厚的消费者基础,公司计划推出与Warby Parker、Champion的新合作项目。周二,塔吉特还宣布了到2030年新增150亿美元销售额的路线图(本财年收入预计达1,060亿美元)。该计划回应了许多分析师近年对其存在问题的批评,如门店陈旧、缺乏新品牌、自有服装品牌设计生产周期过长等。
但要让业务重回正轨,塔吉特必须正视自身错误,而非将业绩疲软归咎于宏观环境。
桑德斯指出:“管理层的挑战和机遇在于,通过更大胆的愿景和适当的投资,实现业务重启。” (财富中文网)
译者:刘进龙
审校:汪皓
When Target gave a tepid annual sales forecast for its new fiscal year on Tuesday, it quickly blamed “ongoing consumer uncertainty” and “tariff uncertainty,” which its finance chief said was forcing it to remain “appropriately cautious.”
There is no denying consumers across the economy have begun to pull back, and that President Donald Trump’s tariffs on major trade partners including Canada, Mexico, and China has unnerved business executives and shoppers alike. But Target’s problems go deeper than just a jittery economy, and can be traced to a series of unforced errors and strategic mistakes.
Not too long ago, Target was considered one of the big pandemic retail winners, along with Walmart and Costco, as consumers consolidated more of their shopping at larger chains able to fill a wider array of needs. But the retailer has struggled since 2022 as high inflation forced shoppers to rein in spending, and many of its customers found themselves disappointed by its assortment of goods and anti-theft measures.
“While things like out of stocks, aisles crowded with merchandise, and locked-up products may seem like minor factors, they all add up to a subpar experience, which pushes consumers to shop elsewhere,” said Neil Saunders, a managing director at GlobalData. His numbers suggest that those problems sent many Target shoppers right into Amazon’s arms.
Target also lost critical market share to Walmart when the latter decided to focus on its grocery business as inflation began to skyrocket; more than half of the company’s revenue now comes from food and household items. By contrast, shoppers go to Target for “fill in” trips, where they buy a few items they need rather than a week’s worth of groceries.
The company is also much more reliant than its competitors on so-called discretionary items, or nice-to-haves rather than must-haves, which consumers are faster to drop when they need to tighten their belt. Target has lowered prices on 10,000 items, the company said on Tuesday, but Walmart has been much more effective at winning over budget shoppers.
“Walmart just keeps hammering away at its low-price message,” John Zolidis, founder and president of Quo Vadis Capital, wrote in a research note.
And finally, Target has given shoppers cultural whiplash after leaning in and then pulling back from progressive ideals. That was the case with LGBTQ Pride clothing, which it scaled back in 2023 after a backlash. It also recently withdrew from diversity, equity, and inclusion (DEI) programs, which it had long touted. Many customers are now threatening to boycott the company, and the brouhaha has at times overwhelmed Target’s messaging on other topics, says Zolidis.
“Instead of a store known for innovative collabs with designers at accessible prices, it has recently been in the news primarily for flip-flopping positions on sensitive politically charged topics, upsetting those on both sides along the way,” Zolidis wrote.
It isn’t all bad news for Target, though. Its growth over the holidays shows there is a deep reservoir of goodwill with consumers, and it plans to unveil new collaborations with Warby Parker and Champion. The company also announced on Tuesday a road map for adding $15 billion to its sales by 2030, on top of the $106 billion it raked in this year. That plan addresses many analysts’ criticisms of the company over the past few years, including an outdated feel to stores, a lack of new brands, and faster lead times in designing and producing its clothing store brands.
But for Target to turn things around, it will have to be lucid about its own errors rather than blaming weak business on the larger macro environment.
“The challenge and opportunity for management is to reset the business with a much bolder vision backed by proper investments,” Saunders wrote.