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多邻国CEO公布“AI优先”策略后,引发激烈反应

Sara Braun
2025-06-11

路易斯·冯·安表示,他完全没有料到,自己宣布公司将转向“人工智能优先”战略会引发如此强烈的反弹。

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图片来源:Getty Images / Bloomberg

4月28日,多邻国(Duolingo)联合创始人兼首席执行官路易斯·冯·安在LinkedIn上发布了一封他刚刚发给公司全体员工的邮件。他在信中阐述了将这款语言学习应用打造成“人工智能优先”组织的愿景,具体措施包括:若人工智能能够胜任承包商的工作,则逐步淘汰承包商;以及只有当团队无法通过人工智能实现工作自动化时才被允许招聘新人。

外界的反应迅速而猛烈。一位评论者写道:“这简直是场灾难。我要取消订阅了。”另一位评论者写道:“人工智能优先意味着人类被排在了最后。”第三位评论者则道出了批评者的普遍心声:“我无法支持一家用人工智能取代人类的公司。”

一周后,冯·安收回了最初的言论,澄清说他并不认为“人工智能会取代员工的工作”,而是将人工智能视为“在保持或提高工作质量的前提下提升工作效率的工具。”

在新近的一次采访中,冯·安坦言,外界如此强烈的反弹令他震惊。他最近对《金融时报》表示:“我完全没有料到会有这么大的反弹。”他表示,虽然自己本应更清晰地阐述其人工智能目标,但他也认为,这种负面情绪源于人们对于人工智能将取代人类员工的普遍担忧。他表示:“每家科技公司都在做类似的事情,[但]我们公开进行了表态。”

不过,有此遭遇的并非只有冯·安一人。其他首席执行官们也曾直言不讳地谈论他们的人工智能抱负将如何影响人类员工。例如,Klarna首席执行官在去年8月就表示,得益于人工智能,公司已削减了数百个岗位。上个月,他又补充道,这项新技术已帮助公司将其员工规模缩减了40%。

然而,员工们对于自己可能被人工智能取代的潜在风险深感焦虑。根据《财富》杂志委托哈里斯(Harris)进行的民意调查,2023年,熟悉ChatGPT的员工中约有40%担心将被该技术所取代。而皮尤研究中心(Pew)今年早些时候的一项研究发现,约32%的员工担心人工智能会减少他们的工作机会。另有52%的人则担心人工智能未来可能对职场带来的潜在影响。

人工智能公司的领导者们自身也未必会向这些忧心忡忡的员工提供安慰。Anthropic公司的首席执行官达里奥·阿莫代上个月对Axios表示,在未来五年内,人工智能可能会取代约一半的初级工作岗位。他认为,现在已无回头路可走。

他表示:“这听起来很疯狂,人们不愿意不相信。作为这项技术的创造者,我们有责任和义务如实说明即将发生的一切。”(财富中文网)

译者:刘进龙

审校:汪皓

4月28日,多邻国(Duolingo)联合创始人兼首席执行官路易斯·冯·安在LinkedIn上发布了一封他刚刚发给公司全体员工的邮件。他在信中阐述了将这款语言学习应用打造成“人工智能优先”组织的愿景,具体措施包括:若人工智能能够胜任承包商的工作,则逐步淘汰承包商;以及只有当团队无法通过人工智能实现工作自动化时才被允许招聘新人。

外界的反应迅速而猛烈。一位评论者写道:“这简直是场灾难。我要取消订阅了。”另一位评论者写道:“人工智能优先意味着人类被排在了最后。”第三位评论者则道出了批评者的普遍心声:“我无法支持一家用人工智能取代人类的公司。”

一周后,冯·安收回了最初的言论,澄清说他并不认为“人工智能会取代员工的工作”,而是将人工智能视为“在保持或提高工作质量的前提下提升工作效率的工具。”

在新近的一次采访中,冯·安坦言,外界如此强烈的反弹令他震惊。他最近对《金融时报》表示:“我完全没有料到会有这么大的反弹。”他表示,虽然自己本应更清晰地阐述其人工智能目标,但他也认为,这种负面情绪源于人们对于人工智能将取代人类员工的普遍担忧。他表示:“每家科技公司都在做类似的事情,[但]我们公开进行了表态。”

不过,有此遭遇的并非只有冯·安一人。其他首席执行官们也曾直言不讳地谈论他们的人工智能抱负将如何影响人类员工。例如,Klarna首席执行官在去年8月就表示,得益于人工智能,公司已削减了数百个岗位。上个月,他又补充道,这项新技术已帮助公司将其员工规模缩减了40%。

然而,员工们对于自己可能被人工智能取代的潜在风险深感焦虑。根据《财富》杂志委托哈里斯(Harris)进行的民意调查,2023年,熟悉ChatGPT的员工中约有40%担心将被该技术所取代。而皮尤研究中心(Pew)今年早些时候的一项研究发现,约32%的员工担心人工智能会减少他们的工作机会。另有52%的人则担心人工智能未来可能对职场带来的潜在影响。

人工智能公司的领导者们自身也未必会向这些忧心忡忡的员工提供安慰。Anthropic公司的首席执行官达里奥·阿莫代上个月对Axios表示,在未来五年内,人工智能可能会取代约一半的初级工作岗位。他认为,现在已无回头路可走。

他表示:“这听起来很疯狂,人们不愿意不相信。作为这项技术的创造者,我们有责任和义务如实说明即将发生的一切。”(财富中文网)

译者:刘进龙

审校:汪皓

On April 28, Duolingo cofounder and CEO Luis von Ahn posted an email on LinkedIn that he had just sent to all employees at his company. In it, he outlined his vision for the language-learning app to become an “AI-first” organization, including phasing out contractors if AI could do their work, and giving a team the ability to hire a new person only if they were not able to automate their work through AI.

The response was swift and scathing. “This is a disaster. I will cancel my subscription,” wrote one commenter. “AI first means people last,” wrote another. And a third summed up the general feeling of critics when they wrote: “I can’t support a company that replaces humans with AI.”

A week later, von Ahn walked back his initial statements, clarifying that he does not “see AI replacing what our employees do” but instead views it as a “tool to accelerate what we do, at the same or better level of quality.”

In a new interview, von Ahn says that he was shocked by the backlash he received. “I did not expect the amount of blowback,” he recently told the Financial Times. While he says he should have been more clear about his AI goals, he also feels that the negativity stems from a general fear that AI will replace workers. “Every tech company is doing similar things, [but] we were open about it,” he said.

Von Ahn, however, isn’t alone. Other CEOs have also been forthright about how their AI aspirations will affect their human workforce. The CEO of Klarna, for example, said in August of last year that the company had cut hundreds of jobs thanks to AI. Last month, he added that the new tech had helped the company shrink its workforce by 40%.

Anxiety for workers around the potential that they will be replaced by AI, however, is high. Around 40% of workers familiar with ChatGPT in 2023 were worried that the technology would replace them, according to a Harris poll done on behalf of Fortune. And a Pew study from earlier this year found that around 32% of workers fear AI will lead to fewer opportunities for them. Another 52% were worried about how AI could potentially impact the workplace in the future.

The leaders of AI companies themselves aren’t necessarily offering words of comfort to these worried workers. The Anthropic CEO, Dario Amodei, told Axios last month that AI could eliminate approximately half of all entry-level jobs within the next five years. He argued that there’s no turning back now.

“It sounds crazy, and people just don’t believe it,” he said. “We, as the producers of this technology, have a duty and an obligation to be honest about what is coming.”

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
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