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这家公司开始用机器人送外卖

这家公司开始用机器人送外卖

Chris Morris 2021-04-17
该公司已在休斯敦使用可抵达私人车道的自动驾驶汽车,提供自动送货服务。

为应对餐饮服务行业面临的招工难问题,达美乐披萨(Domino’s Pizza)部署了一项独特的策略来交付订单:机器人送货车。

该公司已在休斯敦使用可抵达私人车道的自动驾驶汽车,提供自动送货服务。该项目最早在两年前公布,但直到本周一才开始正式实施。

自动驾驶送货服务基于Nuro的R2机器人,已被部署于休斯敦乌兰海茨地区。客户可以选择是否由机器人送货。

Image courtesy of Domino's.图片来源:Image courtesy of Domino's.

那些选择机器人送货的客户能够在其订单确定页面跟踪送货车(及其披萨)。当送货车停下时,客户只需输入PIN码打开车门便可以拿走餐食。

是否要给小费就看客户心情了,只是没有那个必要。

达美乐高级副总裁兼首席创新官丹尼斯·马隆尼在一份声明中称:“我们十分高兴通过在休斯敦测试Nuro的自动送货服务,继续创新达美乐披萨的客户交付体验。在自动送货领域,我们还有很多要学的东西。通过该项目,我们将对客户是如何看待自动送货服务,如何与机器人互动以及该服务会给店面业务带来怎样的影响等问题有更深刻的理解。”

R2是首款获得美国运输部批准的完全自动驾驶陆路送货交通工具。Nuro于去年2月获得了这一批准。除了为达美乐送披萨,该公司还向休斯敦地区的沃尔玛和克罗格超市提供送货服务。(财富中文网)

译者:冯丰

审校:夏林

为应对餐饮服务行业面临的招工难问题,达美乐披萨(Domino’s Pizza)部署了一项独特的策略来交付订单:机器人送货车。

该公司已在休斯敦使用可抵达私人车道的自动驾驶汽车,提供自动送货服务。该项目最早在两年前公布,但直到本周一才开始正式实施。

自动驾驶送货服务基于Nuro的R2机器人,已被部署于休斯敦乌兰海茨地区。客户可以选择是否由机器人送货。

那些选择机器人送货的客户能够在其订单确定页面跟踪送货车(及其披萨)。当送货车停下时,客户只需输入PIN码打开车门便可以拿走餐食。

是否要给小费就看客户心情了,只是没有那个必要。

达美乐高级副总裁兼首席创新官丹尼斯·马隆尼在一份声明中称:“我们十分高兴通过在休斯敦测试Nuro的自动送货服务,继续创新达美乐披萨的客户交付体验。在自动送货领域,我们还有很多要学的东西。通过该项目,我们将对客户是如何看待自动送货服务,如何与机器人互动以及该服务会给店面业务带来怎样的影响等问题有更深刻的理解。”

R2是首款获得美国运输部批准的完全自动驾驶陆路送货交通工具。Nuro于去年2月获得了这一批准。除了为达美乐送披萨,该公司还向休斯敦地区的沃尔玛和克罗格超市提供送货服务。(财富中文网)

译者:冯丰

审校:夏林

As the food service industry struggles to find workers, Domino’s has deployed a unique strategy to fulfill orders: robot delivery vans.

The company has begun making autonomous deliveries in Houston, using self-driving vehicles that pull up to your driveway. The program was first announced two years ago, but only began making real-world deliveries on Monday.

The autonomous deliveries, powered by Nuro’s R2 robot, are being made in the Woodland Heights area of Houston. Customers can choose whether they want a robot or not.

Those who choose robot delivery will be able to track the vehicle (and their pizza) via GPS on their order confirmation page. When the vehicle pulls up, customers simply enter a PIN to open the doors and allow them to retrieve their food.

Tipping is optional—and superfluous.

"We're excited to continue innovating the delivery experience for Domino's customers by testing autonomous delivery with Nuro in Houston," said Dennis Maloney, Domino's senior vice president and chief innovation officer in a statement. "There is still so much for our brand to learn about the autonomous delivery space. This program will allow us to better understand how customers respond to the deliveries, how they interact with the robot and how it affects store operations."

The R2 is the first completely self-driving, on-road delivery vehicle to get regulatory approval from the Department of Transportation. That was given last February. Besides the vehicle’s work with Domino’s, it also partners with Walmart and Kroger in the Houston area for deliveries.

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