帕姆•索西在担任蒙哥马利郡教育委员会（Literacy Council of Montgomery County）常务主任时，一位下属的朋友游说她启动一个新项目。项目将由那位下属的朋友负责。索西回忆说：“我必须新增加一个岗位，还得想办法解决这个岗位的工资问题。她确实在非常卖力地推介，搞得我不得不申请许可，还在原本就已经很狭窄的办公室里给她腾出了一块地方。”
Forgetting to say thank you
When someone does you a favor, it's important to acknowledge the effort. Of course, you should thank the person at the moment, but also keep the favor in mind as a guide for your future behavior. For instance, if you ask for a networking introduction, be sure to let your contact know how it turns out. Whatever you do, don't ask for an introduction and then drop the ball in setting up an initial meeting.
When Pam Saussy was executive director of the Literacy Council of Montgomery County, a friend of one of her employees lobbied for Saussy to launch a new program that the friend would run. "I had to create a position and figure out how to carve out some pay for it," Saussy recalls. "She really sold it hard, and I had to get permission and find a place for her in a tight office."
Barely two months later, the employee quit to take her "dream job" at the State Department, a move that had been in the works for months -- long before Saussy agreed to create a position for her. Talk about ingratitude.
Look for ways to appreciate your colleagues' efforts, even when it might not be obvious. Executive coach Michelle Friedman helped a client turn negative peer feedback from a 360-degree review into a chance for personal growth and deeper workplace relationships.
"She used it as an opportunity to go back to them and say, 'Thank you for investing the time in filling out the survey and writing comments. I've thought about what you said, and I'd love to talk about ways we can work together better,' " recalls Friedman.