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人际智商决定职业生涯

人际智商决定职业生涯

John D. Mayer 2014年04月21日
小到个人发展,大到企业管理,我们今天在工作中面临的许多挑战都可归结为如何管理我们自己的个性,如何理解和我们共事的人们所具有的个性。要解决这类问题,就需要我们提高对“人际智商”的重视和训练。

    4. 我们应该承认个性的重要性。宣扬理解个性的能力的价值,同时认识到,现在已经可以衡量这种能力。让拥有这种技能的员工掌握更大的权力,这是第一步。

     多种研究表明,敏于理解个性是职能化工作场所的一个重要元素。人际智商理论阐述了人们如何确定性格特征,同时把它应用在周围人士的身上;如何评价同事的计划和他们的声誉。它有助于解释为什么我们的组织内或许有一些人不理解自己的行为造成的影响。

    在任何组织(企业,政府,非营利性或教育机构),管理者总会划分一张用以解释各个管理和工作岗位职责的组织结构图,以建立一个结构。但管理者和员工也明白,填补这些岗位的人所具备的技能和特征可能远远超出这些岗位所暗示的范畴。

    人际智商理论告诉我们,有些人的思维被卡在一张组织结构图的岗位层级,而另外一些人可以超越这些条条框框,读懂占据这些职位的人。尽管如此,它也预示着,无论我们多么优秀,我们任何人都难免犯错。

    如果我们认识到,我们面临的许多工作挑战涉及到管理我们自身的个性,还需要更好地理解其他人的个性,我们彼此间就会更加欣赏,甚至能够更好地一起工作。(财富中文网)

    本文作者约翰•迈耶是新罕布什尔大学心理学教授,著有《人际智商:个性决定人生》一书。

    译者:叶寒

    4. We should acknowledge the importance of personality. Speaking to the value of competence at understanding personality -- and recognizing that it can now be measured -- is a start toward empowering employees who have those skills. 

    A variety of research indicates that acuity at understanding personalities is an important element within functional workplaces. The theory of personal intelligence explains how people define and apply traits to those around them, how they evaluate their coworkers' plans, and their reputations. It helps explain why some people in our organization may not understand the effects of their behavior.

    In any organization -- business, governmental, non-profit, or educational -- managers establish a structure by delineating an organizational chart that explains the lines of responsibility among managerial and staff positions. But managers and employees also understand that the people who fill those boxes have skills and characteristics that go far beyond what those boxes suggest.

    Personal intelligence theory tells us that some people are stuck at the box-level of an organizational chart while others can go beyond the boxes to read the people who occupy those positions. That said, it also predicts that no matter how good we are, any of us can make mistakes at times.

    We'll all have a greater appreciation of one another, and maybe even be better able to work together, if we recognize that many of our work challenges involve managing our own personalities and better understanding one another.

    John D. Mayer is a professor of psychology at the University of New Hampshire and the author of Personal Intelligence: The Power of Personality and How It Shapes Our Lives.

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