If the associates treat the customers well, the customers will return again, and that’s where the real profit in the retail business lies.

    如果员工善待顾客，顾客将一次又一次地光顾，那才是零售业利润的真正源泉。

    ——萨姆•沃尔顿（Sam Walton, 沃尔玛创始人）