The key managerial processes are enormously complex and mysterious, drawing on the vaguest of information and using the least articulated of mental processes.

    管理的关键过程极为复杂和神秘，是凭借最含糊的信息并用最难以言状的心智的过程。

    ——亨利• 明茨伯格（Henry Mintzberg, 管理学者）