与客户搞好关系的5大要点：如何把趾高气昂的“上帝”变成合作伙伴？

    记住：绝不要想当然认为自己已经理解！始终要说“谢谢你的分享。不知我理解的是否正确……”然后尽可能用他们自己的语言进行复述。事实证明，用他们的语言表达进行回复，是另一种建立深层次默契和信任的方法。这样做时，你经常会发现，其实自己并未理解，这可以让你避免犯下大错。

    如果你告诉自己“说到容易做时难”，这一点确实没错，人际关系从来都不是一件容易的事。（欢迎来到地球！）那么为什么要花时间将“上帝”变成合作伙伴？当你实现这种转变时，就会获得以下好处：

     当你成为一名值得信赖的顾问而不是“供应商”时，就会有源源不断的商业机会。

    ·你可以从人与人之间的真正联系中获得个人满足。

    ·长期的合作关系可以带来深入的学习机会。

    ·对自己构建良好人际关系能力的自信……即使对方是“上帝”。

    最后的哲理：“除非人们知道你有多在乎，否则没人会关心你知道多少。”——埃莉诺•罗斯福。（财富中文网）

    译者：南风

    审校：Patti

    Remember:Never assume you have understood! Always say “Thanks for sharing that. Let me see if I understand…” And then play it back to them using their own words whenever possible. As it turns out, mirroring their words back to them is yet another way to establish deep rapport and trust. By doing this you will often discover that you didn’t understand and that lets you avoid big mistakes.

    If you are saying to yourself:“Easy to say, not easy to do” you are correct. Relationships are never easy. (Welcome to Earth!) So why is it worth your time to transform “Lords” into partners? Here is what is waiting for you when you do:

     A never-ending stream of business opportunities as you become not a “vendor” but a Trusted Advisor

     The personal satisfaction you get from real relationships with real people.

     The deep learning that is possible when people form lasting partnerships

     Confidence in your ability to create meaningful relationships…even with “Lords.

    Final Thought:“People don’t care how much you know…until they know how much you care.” Eleanor Roosevelt