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专栏 - 向Anne提问

员工给管理顾问提建议要讲技巧

Anne Fisher 2013年04月15日

Anne Fisher为《财富》杂志《向Anne提问》的专栏作者,这个职场专栏始于1996年,帮助读者适应经济的兴衰起落、行业转换,以及工作中面临的各种困惑。
一旦公司出了问题,有些管理层就倾向于从外面聘请管理顾问来解决方案。问题是,有些空降的所谓专家甚至还不如公司内部的员工了解问题的症结所在,因此,他们给出的解决方案要么不切实际,要么简单粗暴。这时候,员工就得有技巧地提出自己的建议。

    相反,她建议与顾问团队面对面,“以一种积极的、富有建设性的方式表达自己希望参与的请求。如果员工的建议被考虑在内,不仅有利于改善最终的结果,也会使顾问的工作更加轻松。仔细斟酌自己的建议,不要让其变成批评,而是希望改进流程的意向。这样一来,你的建议通常都会得到重视。”

    此外,费伦还认为,你应该再次说服你的老板,帮你传达你的观点。“你的老板只听从顾问们的意见,这可能只是一个表面现象;事实上,管理者们经常认为,装装样子有时也是自己工作的一部分。”不过,不幸的是,你说自己已经提出了意见,这可能会让你的老板表现出更强的防御性。

    费伦称:“尽量以一种不太有敌意的方式表达自己的担忧。说一些积极的话,比如:‘我只是认为,这样会比我们现在所做的效果更好。’”这样一来,不仅你的观点更可能得到公正的对待,而且一种更加积极向上的方式也更加明智:发牢骚不会让你更具团队精神。而主动提供帮助则更能表现出你的团队精神。

    费伦发现,员工们使用的较为成功的一种技巧是:在办公室里所有人都能看到的中心位置,摆一个巨大的纸板或白板,“在上面写上具体的问题或对问题的建议。留下马克笔或便利贴,这样其他人便可以补充自己的建议与意见。这种做法非常简单,但却能让所有人参与其中,而且非常引人注目。”她补充说:“便利贴或者意见的数量就是一个有形的指标,可以衡量每个话题的重要性,以及公司里真正接触实际工作的人有多高的积极性。”

    祝你好运!

    反馈:如果你曾与顾问打过交道,你会如何让他们在建议中接纳你的观点?你是如何做到的?欢迎评论。(财富中文网)

    译者:刘进龙/汪皓

    Instead, she suggests meeting with the consulting team and putting your request to participate "in positive, constructive terms. If employees' input is taken into account, it will not only make the outcome better, it will make the consultants' job easier. Frame your suggestions not as criticism but as an offer to improve the process. It would be unusual for that to be ignored."

    Phelan also thinks you should try to engage your boss again in helping you get your points across. "Your boss may seem to have drunk the Kool-Aid, but often managers feel it's part of their job to seem as if they have. So they put up a bit of a front," Phelan notes. And, unfortunately, the complaining you say you've already done may have made your boss even more defensive.

    "Try reframing your concerns in a less hostile way," Phelan says. "Say something positive like, 'I just think this would work even better if we had some input.'" Not only are your ideas more likely to get a fair hearing, but a more upbeat approach is smarter politics, too: Griping doesn't make you look like a team player. Offering your help does.

    One technique Phelan has seen employees use successfully: Put up a big flip-pad of paper or a white board" in some centrally located place in the office where everyone can see it, and write a particular issue or suggestion on it. Then leave markers or Post-Its there so people can add their own suggestions and comments. It's simple, but it gets everyone involved, and it's very visible." She adds that "the number of Post-Its or comments is a tangible gauge of how important each topic is, and how much engagement there is, from the people in the company who are closest to the actual work."

    Good luck.

    Talkback: If you've worked with consultants, have you managed to get your ideas included in their recommendations? How did you do it? Leave a comment below.

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